I walked in to drop a package off that already had a label, and the two women in the store (one middle-aged, one younger) looked up at me like I was inconveniencing them. They then continued on with what they were doing without saying anything. The younger one glanced up with a look like "why are you here".. so I just had to sit there in awkward silence until a guy walked out and finally helped me. He was very kind and helpful, but the women were incredibly rude. They shouldn't work at the store if they treat people like this. read more

Fantastic experience at the UPS Store! Fast, efficient service and Ella was super helpful and kind!

The staff was attentive, talkative we laughed and got business done! Most businesses have lost this simple customer service act of being grateful for the business and kind through navigating faces, Amazon returns etc. kudos guys! Keep it up! We noticed!! read more

The Yorkville UPS store dosc not provide good service any longer. It used too....the staff was friendly and knew what they were doing. This store now appears to be understaffed all the time. Customers waiting and waiting and......waiting. read more

Marty at the UPS store in Yorkville was great help! He was very friendly and helped me get my package shipped at the best value possible.

Woman working there is incredibly rude, my husband will NEVER go there again. Yorkville UPS is excellent. Not even one star.

Got called a few cuss words by this individual when I asked for the name of a rude employee that walked away from me in the middle of helping me. The other employee goes by the name Kye. read more

The UPS Store - This employee called me a f*****g b***h. - Shipping Centers Near Me - Yorkville, Illinois

Anyone with any merit can see that these covid lockdowns are arbitrary and meant to keep freedom loving citizens living in a state of fear and with that in mind I write this review. Kendall County has always been smart in ignoring the foolish governor's lockdown edicts. But today for the first time I was told "no mask then no service" by the manager of our local UPS store. I had to run back to my car in the freezing snow to get a mask and once I got back inside the lady that was behind me without a mask was holding her knit sweater over her face and got service. The manager thanked her for putting on a "mask". How ridiculous is that to send me back to my car and then help the woman behind me holding a sweater over her face. The governor's edict is not a law, and you cannot continue to step on our freedoms without consequences. Stop following this idiot governor Pritzker! I will stop using UPS until you change your policy requiring masks to receive service. I will not spend my hard earned money at any company or business that requires mask wearing in order to be served. I found out the UPS Store at 472 N Rte 47 Ste F Sugar Grove, IL 60554 (630) 777-3040 I spoke with the owner today and he assured me they are not forcing their customers to wear the "mask". We should all go there until the Yorkville store stops following the totalitarian governor. read more

So I called the store and asked how much for document shredding. The man in the store said it was a dollar per pound so I made an actual appointment. Today I dropped off 87 pounds to be shredded. They charged me $2.59 a pound. They only told me the real price after I threw almost 90 pounds of paper into the bin. Not only is this not good business. this is lying, cheating and stealing from their customers. Avoid this store at all cost as they are not honest people. read more

Worst experience ever at a UPS store and by far the worst experience since Covid anywhere. The manager was not wearing a mask and was very rude. While Illinois is in a state mandate to wear masks not one sign on their door or anywhere inside stating masks were required. No sanitizer or precautions being taken. They aren't even pretending to try to care. Go anywhere but here to ship. It may save your life. read more

i had sold a delicate instrument and bought a label on ebay, valued at over 1200$ decided to pay a professional company to package it for shipping(ups store). package did not arrive safely and wound up getting rejected and returned to me in 4 additional pieces. i filed dispute with ups which returned a letter stating that the store did not properly package my item and stated what they did wrong. i have reached out to the store and the owner of the franchise. manager just gives the basic answer of i didnt by the label from them so theres nothing they can do, they wouldnt let me buy insurance since i didnt buy the label from them. i then sent a letter to the franchise in hopes to reach the franchise owner since the manager would not give me his boss, and have not had any contact made or attempt to remedy the situation and have not been refunded for the packaging charge. i am still hoping that mr. mangione will remedy the actions of his employees read more

It's unreal how different two of the same stores are just miles apart from each other. During Covid-19 When businesses are trying to keep their doors open, and trying to keep people safe the Yorkville UPS store doesn't seem to really care. Not a single one of their employees wear masks I see no hand sanitizer anywhere even though they are constantly handling packages and I see no safety precautions in place for their customers. All very telling. Pair that with terrible customer service even before the virus and I will take my business elsewhere. The Oswego location is hands down a better experience. read more

I've always had a pleasant experience when I frequent this shop. Kim is always knowledgeable, sweet and friendly. I met the owner on my last trip in here a week ago. He was very nice and we had a nice chat annoy his business. He seems to be a unicorn among business owners these days; equally valuing customer service AND his employees. read more

I contacted several local printers for a job. Store manager, Kim, was very responsive & polite -- and offered an excellent product for a very fair price. I'll definitely be returning for more!! read more

The Yorkville UPS store does not even deserve one star. The small enclosure offered no precautions for protection during COVID. When questioned about this, the employees/manager were rude and uncaring. No masks, no protective screen, no social distancing provisions. I will never patronize this establishment again even when public health is no longer an issue. read more

Great and friendly service. They get the job done quickly and efficiently. All the staff is friendly and attentive.

I was in the store a couple days ago and was extremely disappointed! Two employees standing by the counter, neither one of them had a mask on and no mask in site, no hand sanitizer, no plexiglass barriers on the counter...I will not be returning to this store for sure. Why no masks??? Beware if you go into this store. read more

Very poor service, attitudes and unreliable. Sometimes closed during business hours, they don't answer the phones but their mailbox is full and the message doesn't even acknowledge that you've called the UPS store. My wife went in last week and was the only one in the store- the woman behind the counter was on the phone and huffed "I'll call you back, I've got to get rid of this lady". Last time I was there the guy behind the counter scanned a couple of packages then tossed them into a pile several feet away without regard for potential damage. read more

This store sucks! Unfriendly staff! Been there twice in one week and asked for a bag for package to ship. All they say is we use to have them. Now I'm stuck PAYING $6.00 for a stupid box. Won't be back. read more

If I could leave zero Stars I would. This UPS Store is a joke. It is October of 2020 there is still a mask mandate in the state of Illinois. Blond lady whom I believe is the manager was not wearing a mask. There's no sanitizer in that store. They have stickers on the floor to keep people 6 feet apart but I don't understand why they're not taking the additional precautions. This is a small store and when I left just now there was 9 people in what couldn't have been more than a 20 square foot radius. I've been in the store in the past and every time I always have issues and the service is incredibly rude, slow and inwilling to help. If it wasn't the closest UPS Store to me I would never go there again read more

GO TO OSWEGO LOCATION! This location will not take the time to help you out if something goes wrong on UPS's end even though they can. long story short package I sent out was sent to the wrong sort facility which delayed arrival (on a time sensitive shipment). Mistakes happen I get it.. UPS customer support said to contact the UPS store.. I did. The kid answering the phone passed me along to his manager (which I appreciated) however this lady was 100% unwilling to help out and was even rude. I had this exact issue arise (package sent to the same wrong sort facility) a few months prior and the guy at the Oswego UPS store actually fixed the problem for me, he called his contacts at UPS and told me they would call me back with the info.. which they did. Yorkville UPS store was actually unwilling to even take the time to call and help out.. and the lady just gave me the generic UPS number ...terrible customer service and they obviously do not appreciate your business as they are not willing to take the time out for you when they CAN. Take your business to someone who cares. Oswego for me here on out. read more

The owner help in assistance with a damaged item. He was very thorough on the steps ups would need to take. Unfortunate situation I was in, but the owner, Dave, did what he could. read more

Paid over $130 to have critical business hardware shipped next day air to Missouri. Package didn't even leave Illinois until 3am the day it should have been delivered. Stopped at the store and was told they would call with an update on when it would arrive, still waiting. Do not use for time critical deliveries. Stick with FedEx. read more

I highly recommend this store! I had flyers printed there and they were great. Employees are very helpful and friendly

I have been a customer of this store for 6 years now. I have a mailing box, and they are always personal, cheerful, respectful and helpful when I walk in the door. I do not plan on leaving there any time soon! They have made my life very convenient! read more