I have been working with the UPS Store in Wichita owned by Kenny Mathias. Such a great crew working there. Very knowledgeable and the customer service is phenomenal. For all your printing needs don't hesitate to utilize this store. Local in Normandy Center at Woodlawn and Central. read more

Value! A small little box weighing less than 1 pound and you want 30$!!!! What a rip off! Going back to the post office

I went to this UPS store today to simply drop off a package to return that had a prepaid label. They simply scan it in and I'm good to go. The 2 counters were busy helping other customers and I saw an employee at the far left one standing at her station looking down doing something with a box. I figured she was just doing a side job because there were no customers to help so I went up to her counter. She looked up at me and said "im not open" in the most rude tone I have ever heard practically rolling her eyes and she glared right back down afterwards. I'm not saying she should've stopped what she was doing but she could've been way nicer. read more

The UPS store located at: 6446 E Central Ave Wichita, KS 67206 This location tries EVERYTHING they can to force you to buy packing materials and such when making an Amazon return. They required me to buy two bubble mailers for two separate items I was returning to Amazon. It cost me over $10! That's extortion!!! I could've bought the same two bubble mailers from the Dollar Tree for $2.50! This is the second time their "special rules" have cost me extra money. My advice is to go to any other UPS location and save yourself some money. read more

I mailed a few things to my son in Wyoming about a month ago. A poster was going to cost $30 to mail so the girl told me that if it was me she would just take it to the post office and it would be cheaper and I did and it was only six dollars. Then I went back a week ago to mail Valentine stuff to my grandkids because I had been sick with the flu and my dad had passed away and I didn't want any more time to get away because we still haven't even celebrated Christmas with them. It was important to me that they could get it very soon. The young guy working told me that it was only a $1 difference to do usps vs ups. I said wow, I didn't know you could do usps from ups bc last time I was in the female employee told me to go the post office. He ASSURED me that it would arrive on Feb 25th. It was Feb 22nd. I was excited when he said it would be there the 25th and the cost was $30. So, I said if it can be there by that date I'll go ahead and spend that amount. Well, it didn't get delivered until March 3rd. It made me so mad bc we were going up this past weekend and I would have taken it and saved that money!! I went in to ups and they told me it was usps issue not theirs. I told them they need to train their employees to tell the customers the truth. I called usps like they told me to and they said they had picked it up and ups lied to me. So, I called ups back and told them and Brad said that Kenny was going to listen to the audio from when I was in! (As if I was lying!). So, I said ok. No one called me back. I called this morning to tell Kenny it wasn't delivered yet and asked what he was going to do to take care of me, the customer. He made several excuses not once offering a solution and said I should have seen that on that thing I signed. He was not nice and honestly I think that both managers are crooks and could care less about the customer. What a total joke. I won't be returning to ups. Too many other ways to ship. I'll make sure to pass the word around as well. read more

Came here to get fingerprinted. Online claims they only fingerprints during certain times but the marquee out from states "walk ins welcome" kinda annoying bc we waited around all day for the appointment but okay. Pretty fast and easy process...just had to wait in line for a bit even tho I had an appointment. read more

Chaos waiting in line. Four people came in after me were served before me. Manager said he can't control if people form random lines. Poorly managed. read more

So bad the bill charge us $17.. what the hell.. other stuff just like $3-$5 only.. it's like robber people money!!!!

I needed to overnight a cashiers check for a closing on a house. I paid for the noon guarantee delivery. I was not told deliveries would not be on time. When I called the next day because it had not been delivered the employee told me he would refund me. But that he needed my CC number. I was driving so I had to call back. I left a message and no one called me back. I called them and the manager Kenny said too bad. No money back. What's the purpose of charging more for certain delivery times. read more

For some reason Dillons in Wichita no longer offers notary services. I searched around and found out that all of the UPS stores will notarize documents for $5. They also do all the general services that a FedEx does. It's a plus that there's five or six locations locally! So if you ever need a notary definitely go to one of the UPS stores. We went to the one at Central and Woodlawn, both of the employees were very friendly and helpful. They also have a copy machine if you want to do everything yourself. read more

Just finished a conference where the key speaker was talking about the customer experience. Came to this location to ship back a display that my company had already paid the shipping for. I did not have the label printed because I figured they could print out the label for me. They can but they have to charge a printing fee. Are you kidding me. We prepaid for the shipping and they want to charge a fee to print the label? If I came in and paid for shipping they would have to print it right there anyway. Poor customer experience. Have to suggest something else to the company I work for. read more

I went to this UPS store on Friday at 6:10 pm to mail a package express shipping to arrive the next day on Saturday. I paid $204.55 for this service. It is now Tuesday morning and my package still has not been delivered. And good luck talking to a person. I can't locate my package and the post office won't do anything to find where my package is right. I made several attempts to speak with a customer service person, but that doesn't seem possible. I even have a tracking number but they still can't tell me where the package is or when it will be delivered and no one will give me the time of day. UPS had the package shipped by USPS. Why, I can not tell you. Never again. From now on it will be FedEx or bust! read more

I'm pretty sure that due to the number of Amazon returns I bring here people think I work here part time! The store is always busy the staff is attentive... as long as you don't get behind someone carrying bran muffins... you'll be in and out in no time read more

TERRIBLE CUSTOMER SERVICE. My 85 year old father went to this store to shred documents today because we came across an online UPS store advertisement that specified they had a special where customers could shred one pound of documents for free with every pound they shred up to ten pounds. They denied my elderly father the advertised price despite my father showing them the advertised link and despite my telephone conversation with them. The manager really couldn't honor the advertised price and for an elderly retired man? Wow. I have done business with UPS stores across the nation for years, and never experienced such low-grade customer service from any of the other stores I've done business with. This store's owner/management needs to be trained on customer service and professionalism. I will be reporting them to corporate. read more

We travel for extended periods on the road for business, and use UPS stores to receive mail. Stores generally charge us $3-$5 to receive our mail which is understandable since they are individual franchises and are providing a service. We went in to pick up our mail at this store and they insisted on $10. I asked to speak with the manager/owner and explained that nobody mentioned this extremely high fee before we made arrangements, and that his price was way out of line with other stores. He responded that it was the price for travellers who aren't clients, end of story. I will definitely go to a different UPS store nearby the next time we go through Wichita. read more

Been a customer/box holder for over two years and have had the BEST service from these folks! Always helpful and friendly and they all go absolutely out of their way to help with shipping and whatever is needed. Friendly smiles every time I walk in! read more

These women are amazing. I was distraught and emotional and they came through for me! They packed a very special item for me and it has arrived safely. I would trust them with anything and won't ship anything anywhere else. Thank you. read more

Don't even bother going to this store unless you need to purchase stamps or packaging tape! The staff is incompetent and unwilling to help out in any manner. All I needed was to ship an item back to the company that sent it to me...very simple, but they made excuses and told me to go to another UPS store to do it. NEVER go to this store if you have the option! FedEx is where it is at! I would even rather deal with USPS instead. Don't go and deal with these idiots! read more