Went in here today because it was close to somewhere else I was. I'm still learning Wichita area ... I had a package to mail out. They have a "scan all Amazon packages here" box. A woman was taking quite a long time to scan her things. I stood behind her. The lady behind the counter said she could help the next person, so I went up to her. My package was all ready to go - label & tape and everything. She asked if I wanted a receipt. No thank you. That was that! I asked a question: "do you do color copies?" Yes! They do! i went back to my car & got my paper for color copies. Came back in, she asked, "how many?" I said "15." It was done, Lickety-split! Very fast! I asked her another question: "is that a laminator" she said, "no, that's for printing large posters or on canvas. We DO have a laminator in the back, though." Very useful to know all of these things! The lady was great. Efficient, smart, kind, professional. The place is clean & well-organized. Now I have a UPS store to go to! Hurray !!! read more

Termination of angry ginger Karen who couldn't care less that my package was lost. Claimed the UPS store wasn't associated with UPS. What?!?

The staff are both professional and friendly. They even know me by name and are more than willing to listen to me chat about my day while they work. I really look forward to seeing them because I know I will always receive kindness. read more

We had a package that needed to be overnighted. We told the lady at the counter it needed to be in Tennessee on Friday. We wanted it overnighted. I ask her several times if it would be overnighted. She said yes. We had another package that we wanted to send regular ground. I went in to check tracking and it shows the "overnight package" would not be delivered until Monday the 23rd and the other package will be delivered tomorrow. I called to ask why my overnight package did not go overnight, and a very rude lady said we must have miscommunicated and we signed saying it could go through the Post Office, and they don't control the post office. I explained to her that we didn't want the Post Office and why didn't their counter help say it was going USPS. I am very disappointed in their customer service. read more

I needed to have an item printed so I brought a file in with a flash drive. I needed 25 copies double-sides in color so I thought it would be a simple project. After waiting in the store for about 30-45 minutes I was told that someone else would have to do the project and that it could be ready two days later, which was Saturday. I never received a phone call as I was told I would, that the copies were ready so I called the store on Monday. The order was never started. I asked them to just cancel the order and I would take my business elsewhere and the only response was, "okay". I am extremely disappointed that I wasted time even going there in the first place, I would definitely not recommend their services at all. read more

I know they are busy with the holidays, but I had the rudest cashier imaginable. She treated me like crud the instant I walk in the door. It all went down hill from there. She went so far as to say that I wrote down a fake name for my contact information when I was wearing a name tag in my work uniform with the same name on it. read more

The best UPS store I have been to. Dan will get you taken care of. Great service, he even opened the door early when I arrived. Skip the post office, they take us mail and they have the cheapest color copies in town. read more

The UPS Store - Shipping Centers Near Me - Derby, Kansas

I love this store! Corey is the best and has helped me with so many printing projects. He makes sure he understands what I'm looking for, and gets it done quickly. Customer service is top notch! They really care and it shows. I will be doing future projects here. read more

From the moment I walked into the store the women who helped me was super rude and did not listen to what I was trying to tell her. As I step aside and she helps next customer she rolls her eyes at a man who forgot his wallet. Lost my business. read more

If you want great service and a friendly smile go here. They will do it all for you. WHAT BROWN CAN DO FOR YOU.!!! shipped all my packages here for years and never had a problem. They are very careful with the packing service and will make sure it gets where it's going. They have alot of other services that includes copying , laminating, flash drive transfers, scanning, and mailbox's. Can't beat that all in one service. read more

I have had the worst experience at this location the package shipped was destroyed, I filed a claim through the Derby UPS store and it was promptly filed and forgotten, several weeks later in checking on the status I found out the manager forgot to send it forward. I called again to check on the status only to find out he sent it to the wrong address. I am very disappointed in UPS. If you ship through UPS, get extra insurance UPS is not what it used to be-there was no communication. A very sad experience. read more