Yesterday I received an email from Old Navy that my package was ready for pick up. I show up to ups and they told me that the package is not ready for me to pick up. I asked if I can come back later in the night and they told me to come back the next day. I asked for a manager and there was nothing they could do. The boxes that were received three hours prior to me picking up were still inside boxes behind the counter that they had not opened yet. Now I have to change my travel plans in order to be able to come in next day to pick up my package. Unacceptable. read more

The UPS Store - Printing Services Near Me - Weston, Florida

This small store is super busy, catering to many residents in Weston, especially those who live in Bonaventure, Savanna, The Ridges, and other popular communities. They are fully bilingual and fully staffed, which is so hard to come by these days. Even when the lines are long, they get everyone serviced in good time with a great attitude. The staff is not only efficient and effective but friendly and very helpful. read more

The UPS Store - Always a long line! - Printing Services Near Me - Weston, Florida

UPS lost 1 of 3 beds weighing each 100 lbs that I sent through this UPS store on Indian Trace. I called the store at least 5 times and was told I would get a call back. Never happened. When I went to the store the owner Florian told me I had not nothing to worry because my shipping was insured. It turned out not to be true. I went through a long and tediuous process to file a claim with UPS and only got $100 back. Never using UPS again and especially this poorly managed store where everyone is always laughing and joking and not taking their job seriously. read more

The UPS Store - The bed that UPS lost for me - Printing Services Near Me - Weston, Florida

This UPS has a friendly,polite, and very responsible staff. It is always a good experience going in there!

I am grateful to have this store so close to my home. I am usually in and out. If there's a long line, I'll have coffee at nearby Starbucks and return to find myself walking in and out. The employees and owner are nice and helpful. read more

Service was horrible, they tried to rip me off. Better value would have been, honesty read more

It is hit or miss here. Today I received mediocre service. The younger girls at the counter were more interested in watching another girl ring up, as opposed to helping me while I waited with with my box right there. It is disappointing. I finally was waited on, but I felt the waits are usually completely unnecessary. read more

The UPS Store - The storefront - Printing Services Near Me - Weston, Florida

We have been using this store for the last few weeks now for print service and oh my! Top notch service!! So rare to see a business go above and beyond their duty and this store does it every single time. We have also used them for shipping services but it's always really been quick drop offs. Everyone at the store is super pleasant and professional. Refreshing to be able to count on them as an extension of our business. Fast, reliable,impecable, superior and affordable is how I would describe their operation. read more

OUTSTANDING SERVICE!!! The service at this store is one of a kind. Everyone is very kind, courteous and very very professional. I can't recall the amount of times that I've been to this store needing to use the tape gun to send my shipments and with no hesitation, the owner Florian Napp, will kindly let me use it at no charge. PLUS - Is possibly the only store in Broward County that is open on Sunday from 12pm - 4pm. If you are in the Weston area or close to it, don't look any further. This is the UPS store to stop by for above and beyond customer service. read more

My family has had a box here for several years and they are the best UPS store around. The owner is very nice and the staff is great. Also, they are next to an ice cream store So you can stop there afterwards for a treat read more

Terrible service!! No respect for clients waiting outside. There were 3 employees inside and none of them took the time to go outside to advise us customers of the long wait. I waited for an hour to finally enter and there were just 3 customers ahead of me. read more

They rock every time I go.,may get busy but that can happen anywhere. Still superb service and out in a timely manner

Horrible service, they make you wait for no reason. Other staff stand around chit chatting!! Ugh!

Shipped a surfboard from Weston to San Diego through this store. I paid through the nose to have it packed here and it was wrapped poorly. Needless to say it was damaged when i received it. I filed a claim, UPS paid the store in Weston, and I have been waiting 4 months to get my check from The UPS store in Weston. I have since escalated to contacting UPS Corporate since the manager, Florian, seems incapable of returning calls, telling the truth, or being upfront about where my claim money is. Terrible business avoid using. read more

I've never had a problem here. The staff may not know what Mylar is (the material the plastic envelopes are made of) and they may be less than enthusiastic but they are not terrible as other commenters suggested. They get the job done just fine. read more

Very helpful staff. I use this location quite often and I would highly recommend them. I have used them for several years and I am always impress by how professional and friendly the staff members are. I ship electronic parts to my company's office in North Carolina from this store and I have never had a lost or damaged part. I think they are the best. read more

Victoria, a employee at Ups gave really good service and helped a lot. I was in really bad situation, but this employee helped me a lot. I really hope she will get a raise. read more

I highly recommend this business for its excellent service, kindness and professionalism of the owner/ manager as well as all the employees. All the staff in this store is very qualified, furthermore they are completely bilingual in English and Spanish. read more

I've been a business customer for over 15 years. I rent a mailbox from them and have always found this store to be reliable and convenient. I ship several hundred packages a year with their store and have always found the prices to be fair. I also make a lot of copies and use their notary and other services. The owner, Florian, is great. And so are all the staff. The line can get a little confusing sometimes but if your patient they will get to you. The Weston Post Office is horrible. The lines are 45 minutes long during peak times. They are also very rude. You will never have that experience at the UPS Store. read more

Great stuff. The owner is not only friendly but also great with his employees and after dropping off packages for a long time I realized that he has been in the business for more than 10 years. Incredible service, amazing stuff. They have honestly changed my mood several times, 100% recommended. read more

I wish I could give a zero!HORRIBLE customer service! I never ever write a bad review,but i just had to. The guy who was first helping had a question and asked (Fabian or Fabio)then he got sidetracked and started helping another customer so he asked his coworker to help me (female with a bob cut )he asked to please call Dyson to get the ref#,She was so annoyed, and told him,"you call she's your customer "she began complaining, mind you am standing in the front counter.I was so annoyed, and shocked of how unprofessional these people are.I will never go back!BTW that store is so dirty, looks like a hurricane past by.Please stay far away from this dump! read more

One of the only businesses in the city that has a notary available after hours. Very nice staff. Owner actually stayed a late waiting for me to get to the store in order to notarize a document that I needed to present the next day. Recommend them. read more

OUTSTANDING customer service. From out of state, I needed a bunch of boxes picked up, repacked and shipped. The polite and helpful Enrique was my point person. As soon as I called to make all the stressful arrangements, he was ON IT! He put my mind at ease, communicated throughout the process and saw it all through to completion. He even posted a note to each box with my instructions for when the boxes arrive at their destination. What a relief! I didn't have to fly there because Enrique and his team handled it all. Thank you so much for providing an exemplary customer service experience! read more

My husband and I own our business and every time that I ask my husband to drop off UPS shipments in this store, he hates it. He says the people there provide the worst customer service ever. Last Friday I had the opportunity to find out the reason for how he feels. I came in with 2 boxes/40 lbs each to be shipped to one of my customers in Honduras. The gentleman took the 2 boxes and gave me my receipt, when I was about to leave I noticed (thanks God) that he had given me a receipt for just 1 box. when I pointed this out, the gentleman told me the system only gave him 1 box, he did not know how to get the system to reflect 2 boxes. When I mentioned I needed a receipt for the two boxes, he got the owner on the phone not once but twice and came back with the solution the owner had rendered: they would take the two boxes and would hope that UPS would pick them up. If UPS did not pick them up they would call me so I could pick them up, otherwise they would just ship them. However he continued to explain: "they could only give me a receipt for 1 single box" WT&*^*^*?? The declared value of the total shipment was US$6,800.00 distributed in 2 identical boxes. so the solution of dropping off a shipment of 2 box and only receiving a receipt for one and leaving the second one ($3,400.00 value) in "limbo", was not an intelligent solution to offer. I picked up my boxes, scheduled the shipment on Monday with UPS who picked up the boxes with the same paperwork I had taken to this UPS store. Today I checked the packages on the UPS website and the 2 packages are on their way to Honduras. Unbelievable "Malarky" from the UPS store; this is a UPS store that does not know how to ship UPS :-( I have no use for this store. Not to mention that the staff just loves to "chitchat" among them while the customers just stand there waiting to be taken care of. read more