Today will be my 3rd visit to this store. Absolutely incredible service, especially John who shipped 2 guitars for me and is both kind and professional. knows what he's doing, great guy. read more

The male employee that works here, with the gray pony tale, is the rudest person I've ever met at a retail store. I had something to return. The company's website sent me a label (printed by UPS) but was for USPS mail. Even though the UPS Store website says they will ship USPS, and the label had a UPS logo, this guy took one look at the package and said "that's a Post Office package" and then completely ignored me. I replied "but it's from a UPS return site, the label even has a UPS logo on it... it's FROM UPS". His reply, after looking at the logo himself, was "oh, someone just put the UPS logo on the return label. You have to go to the post office." Again, he looked away and ignored me. This was a return for Soda Stream, a PEPSI company. Somehow, I don't think Pepsi is in the business of fraudulently using UPS logos on their return labels. I was frustrated and annoyed so I just grabbed my box and left. This guy actually came outside and starts yelling at me. "Did I offend you somehow?" he shouts. "No, you didn't offend me, but I brought a package to return that I got from a UPS return label. It's got UPS logos all over the sticker. I assumed you could return it for me." "You didn't have to slam the door!" he exclaims, despite the fact that the door opens OUT (how do you slam a door OPEN?). "I didn't slam anything. What are you talking about?" I reply. "Yes you did. What, you got nothing else to say?" This is outside of the store, in the parking lot. I was starting to get nervous that this guy was going to do something violent. He doesn't seem well. "You came outside to yell at me. No, I don't have anything else to say. What's your problem?" "You slammed the door. There's no reason for that." "Whatever," I shot back. I started heading to my car because this was ridiculous and I"m not starting to be fearful for my safety. As I get to my car he yells something from the door "I think [unintelligible]...." "I don't give a sh!t what you think," I yell back and get in my car and start driving away. I glance in my mirror and see he's still at the door. This guy is a psycho and shouldn't be interacting with other humans. I don't know what his problem was but he did not like me storming out of his store for not wanting to do his job... that he lied about. Who chases a customer outside to yell at them because they got upset at your horrible customer service?! Everyone else at that store has been nice and respectful. This guy, though, made me so uncomfortable that I will never step foot in this store again. They could be giving away stacks of $100 bills for free and I would still go find another UPS store. read more

Absolutely the best UPS store in town. Absolutely perfect transaction every time. Employees always very friendly and helpful.

The male employee of this store is so rude and not helpful at all! I've never had any issue with any of the other employees. As a matter of fact, all of the other employees go out of their way. The others are so kind and professional. This man is flat out rude. He accused me of lying that my Amazon package was shipped to me in a different box. No, dude, it wasn't. The box I brought in the store was the same brown box that the item was shipped in. He went on further to ask me to identify where the original shipping label was attached to the box. I removed it as a convenience to him when I packed the item. Because he couldn't find any residue from the shipping label, he accused me of lying. And there were some UPS labels stickers on the box! What a jerk! I'll utilize a different UPS store from now on. Management needs to address this behavior. read more

This location is convenient for me but the gentleman that works there is not the most friendly person out there. Seems like he really hate amazon returns. No extra help. Short answers. Just looks really annoyed all the time when I bring packages to this location. It's a shame. read more

The UPS Store - Front of the store in the parking lot. - Shipping Centers Near Me - Westlake, Ohio

I had an oversized package that no other ups store wanted to attempt to send and this store said "bring it in. We will figure it out". They went above and beyond. Well done. read more

Very Rude customer service. Young blonde girl behind the register had terrible attitude, I did not even feel comfortable having them ship my package. Terrible, absolutely the worst. read more

This is the WORST UPS store and customer service I have ever received. They selectively choose which items they want to take back from amazon even though you have a return label!! read more

The staff at this facility are fantastic. They know their customers well and provide exceptional service. Always polite and handle matters efficiently. I feel very secure using this facility for all my business needs. read more

Worst customer service I have ever received. I paid them a lot of money to pack and ship an item i was selling which would not fit in my car. A few days later, the buyer returned the shipment to me. I resold the item in about a day and brought it back to the same Westlake UPS on Detroit, and now they were charging about double for the packing. When I simply inquired why they were charging me so much more, the woman that was helping me "tried" finding my previous order from days ago, but could not. Next thing I know, she's on the phone with whom I have to assume is the unfriendly dude in the back referred to in other comments, and she says he wants to speak to me. This p.o.s. starts berating me for the transaction taking so long, and then says he's not gonna accept the package. In all his fury, literally yelling, he however confess the higher price for repackaging is due to the fact that I brought my own shipping label this time; unbelievable, will never walk in there again. read more