Some bad employees in the past but the current staff is A1. I'm here daily. Super nice and attentive

Another awesome experience here! Joe truly gets it. Whether it's creating digital material for me to use with clients or helping process return of equipment to frontier he's always on it. Same goes for the rest of the staff always a positive attitude. Highly recommend this store. read more

I really want to like this store because it is so convienent. However, this is the second time I have experienced rude workers!! I know I was only dropping off a return, but please work on your customer service training and ditch the BAD ATTITUDE! read more

Everytime I go into the UPS Selene is absolutely friendly, knowledgeable, and ready to help. She's an asset to this UPS store!

This store comes in handy whenever I have Amazon returns or gifts to send. I prefer UPS to other couriers, even though the locations tend to be small. This store is hit or miss. Staff is always helpful but when there's not enough the line goes out the door. Amazon returns take a second, so having a separate line for those would be clutch. Location is tucked away deep in the Publix plaza in Westchase. Convenient to locals. read more

I dropped off a package to ship UPS on 5/19. Estimated to arrive on 5/20. Client just received that package today, June 9th. It took THREE WEEKS! Never will use this store again. Also tried to get something notarized this morning as well. No body was available. Went to the other location locally and was behind someone that had a lost package from that location. Never was shipped/scanned out of the store. Should be grateful at least my package arrived....even if it was three weeks late! Never using these stores again! read more

Terrible. Always a long line. Employees have an attitude. Refused to accept a return.

First time at this west chase location. The young lady in the front I think her name was Selena was so help with the shipping issues that I had. I will definitely start coming to this location. The location that's closer to my house is so rude and to ask a question they act like you're annoying them. They lost my business but this location has gain it. I'm older and appreciate being helped and being patient with me. read more

I came in to return 6 items to Amazon - all 6 items had been delivered to me in 1 package so I thought I could return everything in one package. Unfortunately, Amazon wanted each item returned in a separate package, so I had to figure out on the fly what item to put in each package and find the corresponding QR code for Na Dasia ,the surly clerk processing my return to scan. This whole process was tedious and really upset her. She became very rude and when I wanted to tape each individual package closed with my own tape that I had brought with me. I was afraid my items might fall out and get put back into the wrong package due to the sloppy way she piled up the packages, and thought it would be helpful so she could help the next customers. NOT instead, shegot very angry and offensive and said I wasn't allowed to touch my packages after she had scanned/ labeled them‍. Her behavior was extremely unprofessional and she spoke to me all ghetto. I seriously suggest she gets some retraining for Customer Service and anger management or finds a job that is much less stressful for her. read more

The UPS Store - Printing Services Near Me - Westchase, Florida

They changed their printing process. It used to be you could use their computer for as long as possible to print. I never saw an issue with that because every time I was printing, I've never seen another person need the computer. I'm guessing it is a corporate change because now you slide your card at the computer and then it starts to time how long you take. You're paying for the time! This wouldn't bother me if the computer didn't go so slowly. It took me over three minutes to log into my email and print. That would take me 20 seconds at home. The one benefit is you don't have to interact with anyone. It was all done at the computer and when I was done it printed a receipt for me. I would probably give this five stars if it wasn't the slowest computer ever. I'm glad to see they are improving the process, but they should upgrade their computers if they are going high tech. read more

The UPS Store - They now charge you for time using the computer - Printing Services Near Me - Westchase, Florida

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Always something with the staff at this office. Constant complaints and noticeable signs of displeasure helping customers. Constant sighing and annoyed facial expressions. Just tosses your package in the back. Don't think about coming in 15mins before they close. They'll come up excuses as to why they can't help you and ask you to come back tomorrow. Garage service. read more

The UPS Store is a place where you can do a wide variety of things. Send regular mail, send things UPS, mail boxes, printing, copies, notary, passport photos and so much more. One of my favorite things about UPS store is the ability to take something you want shipped and they package it and send it, all you have to do is bring it in and pay for it and you walk away knowing the friendly folks there will bubble wrap your stuff in an expert manner. The employees at this location are always kind and helpful. Rarely a wait for services, but the flow is steady. It's a great service. read more

This is the closest UPS store and I use them for Amazon drop off. They just recently moved and aren't very obvious to find anymore. I'm sure rent is cheaper in the new location, so I can't fault them for that. Employees are FINALLY wearing masks but the employee today was in the back and clearly put one on as I came in... That's not really how it's supposed to work but ‍ I think if first graders can wear them all day, you can. When I visited several months ago and asked about them not wearing masks, the one guy said "it's not a law". I'll probably start going to the next closest to see if they are any better. read more

Asian young man with an assistant manager sticker was extremely unreliable. I had two very small envelopes to ship & was expecting to pay $10 for USPS shipping & he charged me $18 for the first package without asking which type of shipping I preferred, then said he couldn't refund it, and continued to charge $11 for the other package. Took advantage of the fact that I am a new business owner learning the ins and outs of shipping. Horrible experience. Abusive employee. read more

I was trying to return a package from an online purchase and needed to print a return label but this UPS store was trying to charge three dollars to email a copy of the label and print it to add to my package. Absolutely ridiculous especially when they normally charge $.12 for a black-and-white copy. What gives UPS? read more

MaryAnn the Manager seems incredibly high spirited but it took her to get to me to even acknowledge, greet me or say a thing. It was about 10 minutes before I was even serviced. Manners go a long way and its the pillar of customer service read more

Very friendly staff at this location. Have used this branch many times for both Amazon returns as well as business packages outgoing, never an issue and always ample parking. read more

The lady that runs this store is EXTREMELY rude. I always feel uncomfortable when coming into this store. Today will be the last time as she just confirmed my thoughts on her. read more

The staff here, led by Mary Ann, have gone out of their way over the past year helping me with my business mailing and shipping needs. Everything has been done with friendly service, and since I am now a "regular," I want to offer this positive review because I have about 50 interactions and nothing to complain about. If you live in West chase and shop at Publix, this is convenient and worth supporting. read more

Yea so went in for passport photos and to mail directly from this location. Followed the directions of the woman taking the photos and...lucky me. I got my application denied because the photo was not per the passport processing center regulations. Super. Wasted time and the money on the photos, which I will have to do again, and sending through this location. read more

We have two of these stores in the area. This one, and the other is on Race Track & Nine Eagles. Of the two, this is the one to give your business. Staff is always courteous and helpful. Of course, if you want to save money, it's always best to go straight to the post office of UPS directly, but in a pinch, they do fine. read more

The UPS Store - Printing Services Near Me - Westchase, Florida

I wanted to express how well MaryAnn goes out of her way to meet all expectations that I throw their way. I recently found out about this UPS store location and that they make blueprint copies. I sometimes don't have much notice before I send over her my orders but she always jumps on the task and makes it happen usually the same day turnaround. I just wanted to let the local area know that if they have any business mailing/shipping/copies/blueprints needs to give this store your business as you will be glad you did! Thanks to this store I have a great place to get my blueprints copied! read more

I've used this store several times for returning Amazon packages. They're always super friendly and professional and I'm always in and out within minutes every time! read more

Sometimes all it takes is a little positive customer service to turn a bad day around, and that's what UPS was able to provide today. I was in for a simple mailing of cards and packages, and after being given the total, I reached into my purse and couldn't find my wallet. I was visibly upset thinking back to when the last time I actually saw my wallet was! MaryAnn was patient and understanding and even let me go out to search my car. When I still couldn't find it, she gave me her card and said just to call with the credit card number when I do find it. She kept the shipment so I didn't have to worry about coming back in either. She handled the transaction over the phone and even scanned the receipt to me since I needed it for work expenses. What could have been a stressful experience was alleviated because MaryAnn made the process easy! read more

I have been to this UPS before but not with this girl at the counter. Saturday I attempted to mail 13 late Christmas gifts that needed to be boxed and shipped. The girl Natasha it says on the receipt started grabbing them , ripped the paper on one of them and taped it sort of. My husband had mentioned several times the big one was car mats. The second time he mentioned them out pops a guy from the back to look and then pops back in the back again. The girl said she would box and ship them later as she was busy even though I had waited for her to finish the customer before me. I had a really uneasy feeling and should have listened to my gut. I checked the tracking number later and nowhere to be found. This information I received from the Philippines where they claim they run UPS now. Went back today (Monday) , different girl there, gives me several different stories , still can't be found and I am told the girl that waited on us, this is her last week and she doesn't know it. Apparently she is being fired. She gave me a number for her supervisor. Called that number, answering machine gives name not UPS. I left 4 messages. Just now I did get a call back from the supervisor. She did locate the package, it was still in the place I mailed it from. Mary, the supervisor is keeping track of it now. The original woman that runs this place, MaryAnn is actually very nice and competent, not like the girl we got Saturday. I'm hoping nothing was stolen since I had 13 packages wrapped. Mary did offer if I wanted to go back and have them undone to see if everything is there but Idecided to wait till it gets to the other end. Well, it finally arrived yesterday after 4. I went over everything with my friend, seems there are four items missing. I left a message for the supervisor last night. Haven't heard from her. So I am updating this review in the hopes of hearing from her since that seems to be the only time I do. I wonder what hoops I will need to jump through to get this taken care of of or if it ever will be. Now I need to spend even more to replace the items stolen. Stay away from this place unless you want to spend a small fortune and find out what you send gets stolen. Guess the girl that was there that DIDN'T box and put the shipping label on in front of us just randomly took some items for herself and boyfriend that should not have been in the back with her to begin with . NEVER EVER AGAIN WILL I USE Ups again!!!! Well, well, well. Still waiting for my refund from stolen packages in January. This has got to be the worst run ups place around! NO CUSTOMER SERVICE AT ALL!!!! Close this place down already!!!! read more

Went into the store a couple days ago with approximately five boxes to ship. We print out a shipping detailed page that has the shipping and billing address on one page. One of our boxes got shipped to the billing address which was a gift for someone's mother and it naturally did not arrive. Very irritating especially when you give them all the information required to ship. Guy who was there at the time was extremely disorganized unprofessional and rude. I left my packages and offered to come back after to make it easier for him and he was still rude. Would absolutely not come back to this location ever again because it wound up costing us out of our pocket to ship the same package again to a customer who needed to get for Mother's Day. read more

Stay far away from this location! In late September, I as moving from Tampa, to NY. I brought a TV into this location and asked their advice for shipping it. MaryAnn confidently assured me that she had been trained and could custom pack the TV. With insurance, the price came to approximately $300! Had MaryAnn not been so reassuring I would have sold the television locally or done something else. Sure enough the TV was significantly damaged in transport. I called UPS to explain what happened and they demanded I file a claim immediately ... take pictures of the damage immediately! I complied and they approved my claim within a day. It's now a month and a half later and I have not received any money even though the TV was insured for $500, even though the claim was approved. All MaryAnn offers is a chain of excuses, pointing the finger at other people in her organization. She needs yet another approval, or yet another signoff. Clearly her reputation and her word mean nothing to her. read more

This one and the one up on Racetrack got new owners a couple of years back and boy did that make a difference!! I have taken several things there now and the staff is both very nice and knowledgeable. I do my regular mail there and UPS shipments. I had a problem a couple of weeks ago with one of my packages not getting to where I sent it and the staff was very helpful by taking care of all the phone calls to find my package and get it where it needed to be. I highly recommend using this store. read more