Randall was very efficient in processing my package shipment. Thank you!! I always get excellent service at this store.

Scammers. They attempted to extort $10 from me to pick up a fully-paid-for package. I went in to pick up a package sent to me at this location which sender (a major retailer) calls their 'collection point partner'. Clerk then shows me a piece of paper he taped to the package with "$10 fee" handwritten on it. Said I needed to pay him before he would give me my package. All postage was previously paid in full. This was an undisclosed fee by this UPS Store to hold my package hostage. I called the sender and they had never heard of such a thing. Will never use this location again. It's worth the extra 10min drive to the post office. read more

Jolene the manager, is an absolute QUEEN and her staff are equally amazing. I don't know how she and her staff always make me leave in a better mood than when I came in (especially when this is a UPS store), but they do. ABSOLUTELY RECOMMEND THIS STORE. read more

Normally have a great experience at the UpS store. Was returning my package with Amazon, this time I needed to package the item. I had a bag but needed one piece of tape (usually no issues they just seal it up for you like a normal person would do) but not this time. Wanted $2 dollars! I'm sorry that is ridiculous! read more

I won't use this UPS store anymore. Over the years I've used this store several times and on occasion I get pushback and attitude from the staff. Finally, I tried to ship Christmas gifts to family out of state. They sold me on express shipping to guarantee delivery before Christmas. They neglected to tell me that due to the address I was shipping to that the package would be shipped via USPS and not UPS, even though they took over 100$ to ship the package at a higher rate guaranteeing it would arrive. As it turns out, after tracking the package down through the post office it will NOT arrive by the 25th. Absolutely unhelpful, and also dishonest for taking money for express shipping and sending packages in the US Mail. I could have just paid the post office myself and saved 85$. In addition they take down personal information like your name address and telephone number and then if you have a question they act like you've never been there and refuse to look up your packages. read more

I went into my local UPS store today for the first time and had great customer service by JP, The store manager. I had to return my son's Nintendo switch to get it repaired but I did not have a box to put it in. JP Pulled out a special box that would make the shipment safe. It's all packaged up safely and on its way to get repaired. read more

I brought a small box into the store and asked for one piece of tape. The person behind the desk said it would cost two dollars for one piece of tape. So to buy a roll of tape is $4.58, which to me is a bargain! I will never ask these people for help again or visit their store! read more

We needed to return packages back to company. We are not very tech literate and received excellent assistance from the staff. Would definitely recommend this particular UPS store and plan to come back. Their patience and help was greatly appreciated. read more

Amazing UPS store & staff. Always have a fast and easy experience. Ivy and Jolene greeted me today with smiles and made sure To say hello when I walked in the door even though there was a long line. Major props to the store, manager and those who work here. read more

Rude. I came to ship a box and the young woman in the store was rude and said she can't do it. She also called me "baby" throughout. She said her "CAMS" is down and she can't follow the workflow there. read more

I went into the ups store on the 23rd around 2pm. It was just Jolene and Ivy and they were pretty busy. The 2 ladies where so patient, so sweet, so professional; they helped everyone in a timely manner. When it was my turn they were so sweet to me and understanding. I'm not good at technology and I needed help printing and I'm very appreciative of their patience! Thank you Jolene and Ivy for all you do! read more

My first truly great experience shipping Christmas gifts! No wait and friendly staff- who are not stingy with packing tape! Such a difference from other shipping providers. I will go here for all my office/shipping needs. Professional quick service. read more

I've walked into this location three times in an attempt to mail something over the years. Each attempt resulted in me walking out and going somewhere else to do my parcel-business. A few years back, I had a package to ship to my pops that was all ready to go. However, I ran our of packing tape at home. So when I entered the store, I told the gentleman I just needed the package taped up, and he said, "I will have to charge you $2 for tape." This was no big package, by the way, so I went next door and bought my own tape for $1 and drove to the post office to do my business. On my last visit this past Sunday, I needed to mail a passport renewal. I told the young lady behind the counter I needed to mail some papers and it was important for them to not be folded or bent. She looks at me and says, in the most monotone-sorry-for-your-luck-buddy kinda voice, "We don't have those envelopes. They're at the other store." So I just stand there waiting for some more helpful information, but all I get is a blank stare. As if I have a mental map of all UPS store locations, I decided to break the ice after 15-20 seconds. I asked, "What other store?" "In the Publix plaza," she replied. Never again. read more

Our Waterchase community UPS store is great! I use the Racetrack/Nine Eagles location often - while it is close to the house, it is the service and personable staff that make this location stand out. They work exceptionally fast on printing and binding, have taken care with packing and shipping and even go the extra mile to send me an email when I leave my phone :)- JP and the team are great! read more

I have to said I always get the best customer service from Debbie and JP they are always very helpful and go above and beyond my expectations keep it up the hard work guys ! read more

Walking distance to my house, I find myself taking a stroll up to the local UPS store to take care of my mailing/xeroxing needs. This one is located in the Sweetbay shopping center next to Sans Pizza and Punch boxing house. Although a little bit more expensive than the USPS, the convenience factor is worth the extra money for me. The owner of this one also owns the one in the Publix shopping center off of Linebaugh. read more

When I went in to have them print something for me, the woman working there refused to allow me to send it to her by email to print. I do this all the time in other stores like this and have never had a problem. They insisted that I sign-in to my email on their public computer and print it myself. The other girl who was working there was rudely chomping gum while talking and had to ring in my request multiple times because she wasn't paying attention. They were both not very friendly or helpful. read more

I asked for a receipt and tracking number of a package I was returning and they told me to just take a picture of the label. Not the first time this happens. If the item you are returning is not scanned and a receipt is printed the transaction never happened. Consequently, if something happen to the package there is no way to prove you dropped it off just by showing a picture of the label. It takes one minute to scan and print the receipt. Not a good service. read more

If i could give this store zero stars i would. JP the store manager is a dishonest conartist that makes me sick. Im a blue collar tradesman that makes an honest living and doesnt have a ton of extra money laying around, with that being said. He tried to charge me 65.00 for one box and packing. I asked for his honest opinion if i should just go get my own box and come back. He said no, it will cost the same. LIAR! He just didnt want to unbox my package and give it back to me because he is just a lazy hack. He must think everyone is stupid. Sad part is that his bosses wont do anything about it. The lady that works there was great, however JP is a lying hack that rips people off. read more

I called while 3 minutes away and they accommodated me even though doing so kept them at work an extra couple minutes. They were very polite and refused a tip - which I would have gladly given them. I have used them many times and everyone has always been very polite and helpful. read more

This is our go to shipping store. We mail many packages to our grandchildren over the year and head here to do it. JP is very helpful and always greets us with a smile and by name. He makes us feel welcomed and appreciates our business. When JP is not there, Debora will kindly help us. The two of them make the shipping process easy. read more

Ran in to make a super quick Amazon return...no other customers were in there. The minute I walked in ,a tall male employee barked at me about wearing a mask, so I pulled the neck of my shirt up . The sweet girl there scanned my return barcode and I was out of there in less than a minute. Won't go back there and be made to feel like a criminal ! It's time for the mask nonsense to be over, anyway!! read more

I would give a 0 if I could. I have been going there for about 5 years no problem. But today the girl working there thinks it's cool to talk to customers with no respect. I asked her to get me a roll of tape of the rack that I was trying to get but wouldn't come off! She said you can't get it. I said if I could get it I would have. Gave me an open roll from a cabinet in back of her. I told her that's not the roll I need she told me then get the roll you want yourself. I've been trying to hold back but then she is complaining I'm giving her attitude. Honey if your gonna act like that you will get attitude. She was laughing and complaining that I came un organized. That's none of your business and there was no internet service to open my Amazon app to show the codes. And it's not like they had any customers. Then she's like your package isn't going to leave this store. Bcz I told her that she isn't the owner. She gets in my face and says you want to show me. And the guy working with her was backing her. Then I guess the owner comes out and just says enough your the older one here let's stop this. I can't believe they are so unprofessional. She is laughing and commented to the older man and says you kicked the other customers out over a hat. Why don't you kick her out. I didn't do anything she just a stupid girl who don't know how to work and has no education what's so ever. Never going back there. They don't appreciate customers! read more

The older guy that runs this place is a con artist. If you have something you want him to pack and ship, he makes sure to get a bigger box that is needed, and since UPS bases boxes on dimensions instead of weight, the price is astronomical. "F" that guy. read more

Last night, I arrived 15 mins before they closed and they welcomed me in to complete my shipment. The service was great and very detailed. I would recommend this UPS store. read more

Went to ship a letter to China - told them I needed tracking all the way. Was told it would be tracked and after paying was told it would only be tracked while in the States. Told them that would not work and they said once in system it could not be canceled...period. I left and called later to ask again and then was told there was an option to track but more costly. I ended up going to FedEx. Very frustrating. read more

This is a last resort for mailing needs. I have been here thrice or so. Each time they have refused to mail something, or told me to pay less and have it delivered just as quickly at the post office. Now, I'm a post office lover. I don't know why these places exist since they aren't more convenient or friendlier than your average post office, and seem to just charge more, but I do know that I'll never waste my time at one of these again. read more

This is the best UPS store I have ever used - and I accredit a lot of this to JP! I have had a box there for 10 years and have always had good experiences; however, since JP the customer service has been truly unbelievable. We ship from here on a daily basis and have never had any problems. I strongly recommend doing business with this location. read more

The Father and Son that own this one own the one up off of Linebaugh as well. They are really nice guys and I enjoy doing business with them. They are a little pricey but at the end of the day they can do UPS as well as regular USPS as well as packing materials or they will do it for you. They will always help you find the lowest price if you are to cheap to go the regular route. I think that they can even get Yak delivery for you if you need it. They also have PO Boxes and even are Public Notaries if you need it. Overall a good place. read more

I have used this UPS store for many years and have chosen this over usps every time. The customer service by JP and Debbie is awesome. They always are patient with me (I sent a lot at a time. Occasionally to different people) and always kind. I highly recommend this store :-). read more

This is by far the worst UPS store in the history of UPS stores. Do NOT come here. I usually go to the one on sheldon road and hillsborough ave but decided to come here to give them some business for some items I was returning to amazon. Immediately the kid (Zachary) gave me dirty looks as I brought in a box full of stuff. (5 envelops and 4 small boxes) He then wanted to charge me $5.00 to tape up the 4 small boxes that I didn't have taped up, when I asked why- he rudely says to me that tape isn't free. Mind you that anyone who shops on amazon knows that amazon states that the items does not even need to be packaged and that ups will package and ship the items for you. (Just show them the bar code that amazon provides) The manager (JP) comes out and I explain to him my issue and ask is it policy to charge customers $5.00 to tape up a few small boxes and he proceeded to tell me he (the kid, Zachary) gave me a deal because they usually charge $2.00 each box just to tape it up so I was getting a deal! What a joke these two are! I feel bad for the owner of this location since UPS is independently owned! They will for sure shut down at this rate. Do yourself a favor and support the other locations around the area! There's another location right on Linebaugh ave and Countryway that is only 5 minutes away! To the owner of this location- do yourself and your business a solid and terminate Zachary and the manager JP as they will run your business to the ground the way they treat your customers! Never again will I come here and I encourage all others to do the same unless you like getting dirty looks for giving them business and charged for every little thing. Believe all the other negative reviews about this location! read more

Horrible, nasty service. Threw away my corporate mail and laughed sarcastically about it even though I had spent hundreds of dollars with them on a regular basis. read more

Nasty Horrible Liars! Avoid at all costs! I'm sorry to have to say, this is the WORST business I have dealt with in many years. I had a business box with them for 2 years recently. They regularly lost packages and then would make up lies to cover it up. What's worse, is when my contract was up with them, their "manager" Cory told me he would not set up a mail forward, and sarcastically gloated about how he was going to throw my mail into the trash. He said to set up a mail forward with the Post Office. He said that even if I did that, any mail that accidentally got delivered would be thrown in the trash. When I cited the federal law that requires them (as a commercial mail receiving agency) to set up a mail forward for 6 months, he tried to change his story that he never said I couldn't set up a mail forward with his office. Then he laughed sarcastically and said that it would cost $15 for every piece of mail that got forwarded! Rude, nasty, sarcastic, horrible business. I hope it closes soon. read more

So I was shocked beyond belief. I brought in a box to ship UPS with my company's account number. The "gentleman" said we don't do that here. I said what??? In dis-belief. He said what part of that did you not understand? We tied to work this out but failed. I went down the street to a competitor. If this is an employee fire him... If he is the owner pull the franchise. BTW there is not a choice for 0 stars or I would be all over it. read more

If I could give zero stars I would. On 23Dec.14 I received a shipment that was sent in error. My checking account was debited $1123.00. The company contacted UPS to retrieve said package on 24Dec. It is now 30Dec14. no one has picked up the package to date. Numerous calls and online chats with UPS customer service have been met with indifference, excuses and "I"m sorries:" but no resolution. supervisory intervention has not resulted in appropriate service. This is not a condemnation of a specific UPS store, rather it is a warning to anyone thinking of using their services. read more

This store was bought a few years ago and boy did that make a difference! Staff is vey nice and knowledgeable about the best way to get my package to it's destination in a timely and inexpensive way. read more