The newer Owner/staff are wonderful! They're always friendly despite my many returns lol They even went above and beyond to help me find a lost keepsake that I thought I may have dropped into a package. Awesome people all the way around! read more

I have been using this ups store for years. Everyone is so friendly and helpful. I will never go to a different stire!

The UPS store was of great help picking, packing and shipping my item from the auction. Jenni was polite, friendly and professional. I recommend this business. read more

I frequent the UPS store at 36181 East Lake Road in Palm Harbor quite often. I have always had an excellent experience and today was no different. I had quite a few Amazon returns that were to be returned through a UPS Store. Unfortunately, I had mistakenly selected Whole Foods Store on one of my returns. Lucky for me, I was fortunate enough to have Maeva helping me with the returns. Maeva jumped right in and helped me navigate through my Amazon return process and within no time, she had the return switched to UPS saving me time and frustration. Not only is Maeva knowledgeable, she is engaging and caring. Thank you Maeva for helping me and exceeding at your job! read more

I had my will notarized and witnessed within minutes by a very friendly agent at the 36181 E Lake Rd office in Palm Harbor. I have dealt with this office on numerous occasions and they have always proven to be efficient and professional. I highly recommend this office. Earlier this morning my bank Manager Andrew Bertan at Chase Bank, Ridgemoor Blvd turned me away even though I have been banking there for several years. According to Mr. Bertan, Chase Bank employees can not serve as witnesses for notary documents. What a crock! Chase Bank, thumbs down! read more

after trusting the employee to package and ship, i get a call 2 weeks later, SORRY PACKAGE WAS NOT DELIVERED! owner would not even talk to me! i didnt expect anything but im sure there was insurance???? o well live n learn i will not be back!! lousy service! read more

The staff is polite and professional. They can really help package and find the most affordable solution. The new management has made this into a fantastic store. read more

I had a great experience with the service and staff. They were friendly, helpfu, and efficient. thank you! read more

I had two items to return to Amazon in which I was not supposed to be charged. I was told I did not have the correct label and needed to send them an email of the label in order to complete the return. I was then billed $2.00 for that email. I was then charged $3.00 for a bag as I had 2 items for one order. Amazon had sent them in separate boxes so I was returning them the same way they arrived. I called Amazon about this and they stated that there should not have been any charge for this return. They are now looking into why. read more

i just witnessed the most disgusting behavior from an employee ever! While I was there to mai, a package, Kelly, the new manager, got into an argument with a customer and threw their mail on the floor! That is disgusting! No wonder all the other staff left! read more

Very friendly staff. Always there to answer questions with a smile. Service is always quite quick. Use weekly!

This store is awful. This is the second time I've been there and the girls are just flat out rude. Once I was on crutches and got all the way to the door to drop off and realized I didn't have my mask. They were promptly at the door to tell me I couldn't come in without the mask but refused to take my pkg from my hands that was just a drop off. The next time I came in they proceeded to argue with me that they scanned all my return codes when I still had products left to be returned. I had to come back to the store to show them again that they still needed to scan one more code. No apology. I will not return here. I'll go out of my way to get to another store. read more

So many entitled Karens and bad customers in general who want it their way reviewing that I see. Every time I've come here, I'm greeted right away and my packages and labels are promptly taken care of and I'm on my way. Corporate sets prices, don't go if you want to complain about faxing prices (go to Office Max). Do you go to Walmart and complain about their prices? Be a better customer and go on time, not a minute after they close. We can be better people. read more

Jose Ana Maria are doing a great job working under these crazy times. Store is clean, they followed six foot rule, and only 6 people in store at a time. Appreciative of business support, attentive to detail. We are visiting from TN and I'm in the middle of a refi. They helped me get prints and scans while away from home. read more

Manager is very dishonest and rude. First time I visited the store a lady (that previously had shipped a package) had some questions and because she wasn't buying anything he told the new employee that was in training that when a customer is not buying or shipping anything to please discharge the customer as soon as possible and not to waste time, he told the lady to go on the website because he couldn't help her. I tried to shipped (via USPS) a perfume to a family member in Europe, they charged me $84.05. A week after the package was returned by US Customs due to prohibited items. The manager never told me that perfumes were not aloud. When I stopped by the store to request a refund he told me I needed to go to the USPS if I wanted my money back because he had nothing to do with that. I went to the Postal Office and they told me that since The UPS store manage the shipment and they charge me, they were the ones responsible for my refund. I called UPS corporate office and they told me that the Postal Office was correct. The Manager of the UPS store is suppose to refund me and if he denied they encourage me to file a claim at their corporate office. I went back to the UPS store spoke to the Manager and when he saw that I had the Corporate offices phone number and email, he said "I am sorry about that, I will refund your money now". He knew all this time that it was his responsibility, he is just a very rude and dishonest person. Other then him, the rest of the staff is nice. It's a shame they have to work for someone like him. So if you are using this store just be careful because this manager is not an honest customer service orientated person. read more

Sent a present from Florida to New Jersey through this UPS Store #1112, ground with tracking to be delivered on April 16th. 10 Days later the package was still not delivered, and there was no information on where the package was either. Went to this store in person to file a claim, only to be told that they do not file claims. I then contacted UPS Corporate Office, and received an email from UPS Store #1112 that they would not file a claim for me due to Covid. Contacted UPS Corporate Office again, who not only opened an investigation concerning the missing package, but issued a claim as well on 4/26/21. Went to UPS Store #1112 to ask about this claim, and was told that I would be contacted when they received the claim, this was on 4/29/21, 3 days after UPS sent the claim to UPS Store #1112. This in not an ethical way to run a business! read more

I have never in my life been to such an AMAZING and OUTSTANDING UPS Store. The staff is always so helpful, efficient, and hard working. Everyone has such positive attitudes. I appreciate the steps the staff has taken by wearing masks & having such a clean store. read more

I have always found the staff there to be most helpful. Just last week, Laurie patiently spent a great deal of time helping me to manipulate various PDF and Word documents to form a new document that I needed immediately. The cost, $5.30. She was wonderful! read more

$4 for a single page fax long distance? Come on everybody knows long distance is free now! I guess the talk around town about your prices were in fact true! read more

The staff I have dealt with here have all been very nice and courteous. Always acknowledge you when you walk in, even if it's just to let you know they'll be with your shortly because they're with another customer. However a lot of the younger workers seem pretty lost/confused most of the time. The prices are very high on certain services like printing, copying, faxing, using their internet, etc. Half the computers they use to process packages and payments don't work and when they do it's a 10-15 minute process. Overall it could be a lot worse though. It's super close/convenient which is a huge plus and I've never had a "bad" experience, more so just general annoyances. read more

I have always found this store friendly and went out of their way to help.I had a PO Box there when I moved.

Horrible! Rude ! Expensive ! I just sat in traffic for 40 minutes due to an accident , I got here at 6:31 with a package that needed to be sent overnight. The store closes at 6:30 and when a gentleman was coming out I asked the girl if she could take my pre paid package ... she said she already closed out .. then SCREAMED " SHUT THE DOOR ".Really ? I won't be back here again . I am see why they have such a bad rating !! read more

Worst service ever no one knew what they were doing. Since they didn't know how to ship the package they kept skipping this girl. She was there for an hr and ignored her. Just because they did not know what to do. Pick up a phone and call someone that can tell you how to do your job right. Or a freaking sister store to help. If it's so busy on Saturday and can't help people have more people working there that also know what they are doing. Terrible I wish I could do a negative star.... read more