I stopped in on a very busy return day - the final day for any holiday purchases. We begin with a packed shopping plaza parking lot. Add in a UPS parked in front of the store. Inside the store, meet the chaos of: a storefront packed with stacks of packages (leaving little room for humans), a line of people waiting to be seen, and a UPS employee moving giant carts of packages from inside the store out to the truck. Yet the staff handled it like pros, keeping spirits high with laughing and bantering amongst employees, and being very kind and helpful to people waiting in line. They do have an auto returns machine, which I used but for a couple of items needing extra help. Machine worked great, and the person who helped me behind the counter took barely anytime to process my returns! Thank you! read more

The UPS Store - Storefront - Printing Services Near Me - West Palm Beach, Florida

Thank goodness for the UPS store they pack up my stuff they ship it they do a great job read more

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Needed to ship two boxes across the country. Stopped at this neighborhood UPS Store and was welcomed and assisted immediately. Professional service and courteous staff. Store offers many other products and supplies/services. They also honored a AAA discount. Clean and organized! read more

Awesome store!! Incredible customer service. Always on the ball. Helpful, considerate, and friendly. Other businesses should train their employees as well as this store does. From the manager, Jacqueline down to Ethan, the notary that helped me when I had to return for documents I missed, to the efficient front counter agents, hats off to you all. A well oiled machine. read more

Passport photo was too dark so I had to spend more money in Miami for another passport photo through another agency. Also, this branch is not familiar with eBay QR codes for printing postage for free. They charged me $2.30 to manually print a label that I could have printed at home. Thieves. It all adds up for the employee pockets. read more

So convenient and always very good customer service. I've noticed they have lots more employees working so the wait time is quick even when there is a line of customers. read more

I rarely need to use the copies services but my printer broke. I stopped by the store today, and it was super busy. Thomas promptly helped me with the services I needed, very nice guy and super helpful. Highly recommend this store ! read more

I drove out of my way to go to this UPS Store on Saturday with there hours posted of being open until 5pm. I arrived 5 minutes before closing and I was just dropping of a small package that already had the label on the box. I pulled the door handle and it was locked. I looked at the hours on the door and it says closes at 5pm on Saturday. I look at my phone and it says 4:56pm. I looked inside and I see 2 women inside wearing head scarfs shaking there heads back and forth saying no. I said I'm just dropping off and it's already labeled. They both continued shaking there heads no. I went back to my car and watched the door, 5 minutes later at 5:01pm the 2 women and 3 other staff members walk out the door and they lock it behind them. I will never use this UPS Store again. I understand the UPS Store is a franchise and this store will never earn my business again. It's frustrating going somewhere and the lock the doors before posted hours of operation. read more

The staff really cares about the customer made my whole experience. I would highly recommend this business and for everyone to go here. Thank you for the great service. read more

I've had nothing but good experiences at this location. Typically, I'm just dropping off pre-labeled packages. The store is convenient, clean, and reliable. read more

I have an Ebay store and use this location for shipping. Months ago they printed my shipping label, took the package and handed me a receipt. Next day I tracked the package with shipping label code I had submitted. It didn't exist. Called Jackie, store manager, who said my package shipped UPS, not USPS as indicated on my printed shipping label. Long story short? I had to refund $150 and paid for a label that is heaven knows where. After months of hearing there's nothing we can do there is something I CAN DO. I can warn you to never use this store for anything! The owner Mustfa Mohamed is not a good person. He doesn't deserve your business. He doesn't care that his staff made an error costing a good customer money. 1 star too many. read more

Do not go to this UPS store. The staff are very unprofessional and not very nice. There were 7 or 8 staff in the store and none of them knew how to use the computer or any of the other machines. You wait and wait while the staff are playing on their phones. I have tried to use this store several times and it is always the same. The staff seem put out you are in the store bothering them. read more

What phenomenal service! The owners are the nicest people on the planet. They were so helpful picking up shipments from my mother's house. Extremely professional while treating us like family. Everyone wore masks the entire time. And to add to EVERYTHING that they did for my mom, the owners Fuad and Zaila heard that we, her children, broke down on the way from NJ and were stranded 100 miles away. They actually sent their son to come and pick us up. Thanks Mustafa!!! It's rare to see that kindness in the world today. Totally trustworthy and wonderful people. read more

1 girl behind counter working 6 people online. I had a heavy box and asked her if I could set a heavy box on the side counter while I waited because it was heavy. She just ignored me. It was very quiet in here and her not hearing me was not an option. Rude and slow. Won't be back. read more

These my to go ups store it just couple minutes from place and the staff is always really friendly. It is a small shop but it offer everything that you need for your shipping needs. Prices can be a bit high some times but you get guaranty that your package would arrive intact and safe to the destinación. I would probably go to these location two or three time a month and haven't had no issues so far . read more

The staff is so friendly ,in fact i pulled up in front of the store with a heavy package and opened my trunk to lay it on the ground until i parked my car, an employee spotted me and ran out to take the package out of th trunk and bring it inside for me ! me being a senior cit appreciated that so much ! Thanks Guys !! read more

Disgusted with this store!!!! Would never go back!!!! Of course the only scan was 'processed at 9:18 am' when we didn't even drop it off until 2:30pm!! Somethings just not right with this whole situation Had to spend hours on the phone with ups 1800 number to get my package sorted out!! Go elsewhere read more

I don't send items very often but when I need something shipped or delivered I go here I never have a problem the staff is knowledgeable to what I need done and they are positive during this horrible time in our country. read more

Service from the staff at this location is excellent! They are very efficient, accommodating, and resourceful! And a really look out for their customers and take pride in what they do! read more

Excellent service. smiling faces, they remember my name treat me like family. Everything I had shipped was right on time. I will use them again and again. read more

Dropped a package off that would be considered high value for an overnight delivery. The owners son made a call to a driver since it was past the pickup time and said it would be picked up. I left the store and checked tracking following day. There was no tracking and scans so I got a little nervous and called store. They said it was weather delays so I called UPS corporate to see if they had any updates. UPS corporate states the package was never picked up. I then called store back and the manger had no answers and said they needed time to figure out. Manger called following day stating driver did pick up package and it must of fallen somewhere. I called UPS corporate again and agent stated again that the package was never picked up. Al information that has been provided by store has been proven to be a lie. UPS Corporate has been truthful and honest and explained everything they see with tracking. So I called store and filed claim. From that point on there have been no answers. All blame is passed to UPS even though package never left this store. Claim is still on going, and this store has done everything they can to show how they feel about customers. read more

Asked to ship something the cheapest way. They never suggested using the post office boxes. They're only concerned with making more money for UPS. Then why carry the flat rate boxes? read more

The woman at the store seemed so nice, wow was I wrong. I Was guaranteed delivery of a package that was delivered days later and never received refund. Guarantee means just that, don't guarantee if you can't deliver. Disappointed, will never use this location again! The store was not accountable did the old blame game, everyone else's fault but hers. read more

I always get really awesome friendly service. I've never had to wait in line for more than a minute or two. There's usually no wait at all because they have employees running both registers. I have other UPS stores closer to my house, but I always pick this Forest Hill store because of the great customer service and low wait times. read more