I've used this UPS Store a few times to drop off Amazon returns. Today it was a Lands End return. It's so easy. When you submit the return on the Amazon site they give you a QR code. You bring your item in, show the QR Code and they do the rest. No box. No tape. No address label. Just walk away. It's awesome. There is always a line because someone always has a problem. I've had delightful and helpful employees and I've had employees that clearly hate their jobs. But I would still recommend using the UPS Store. read more

DO NOT USE THIS STORE! I had to send some fabric back to the manufacturer, got a notice that it had been delivered, waited 3 days to follow-up on my refund ($1K), was then told it was never received. The fabric store told me they would file a claim through UPS, they then called me weeks later to say UPS said I had to file and that day was the deadline to do so. I rushed to the UPS store and had the paperwork filled out. Only to find out the paperwork wasn't filed the same day but 3 days later (past the deadline) because the "manager" was absent from the store until then and they had to file the paperwork. I asked several times to have the manager call me, no call; called when she was in the store but she was busy so left a message, no call. Then was told UPS denied the claim because it was filed late. There's something very fishy about how they do business here, the manager refused to call me back and she appears to physically be in the store very seldom. I would recommend you not use this store, I'd hate for someone else get robbed. read more

I am surprised that this location is still in business because the staff there are rude and unprofessional. The staples next door can ship UPS items back plus you won't be disrespected and treated awful. read more

The girl at the front desk with the freckles was so rude. She made me feel less than because I didn't have my package in a box and was planning on buying one. She held her hand out without looking at me to give her my item with a snotty entitled attitude. Get a grip. read more

Customer service is horrible! Sounds like an in store theft problem. It's becoming quite a habit, because this is not the first time that this has happened within our family. They accused you of doing things that are outrageous, meanwhile, when you're on the phone with the representative, they hang up on you. Furthermore, when you go to the store, they change their tone and make you look like you're the bad guy when they are in the wrong. We're not issuing an investigation in the first place. Everything was caught on camera as well and sent to headquarters. read more

I've always gotten great and friendly service at this store. There was a new girl working, I didn't catch her name, but she was particularly friendly and helpful. Charlese is a rockstar with a great personality, and helped me get a notary done quickly and with a smile. read more

Set an appointment for a 9am notary, but apparently "the notary makes their own hours" - took time off work to make the appointment, but apparently the notary is so lazy that they can't even bother to show up to make appointments made days in advance. read more

I needed to have a document notarized. Called the store at 4 pm and was told the notary is gone for the day and needed to make an appointment. Made an appointment for the following day at 1 pm. When I showed up at 1 pm I was told that the notary was at lunch and would be back in 45 minutes. Then a few minutes later I was put on the phone with the notary who told me she would not be in the rest of the day and to come back the next day. Very poor service on the part of this ups store. read more

I just have to compliment the sweet young lady who is always so pleasant and hard working there. She always has a smile and is very good at her job. I also look forward to seeing her awesome hair color that was purple for awhile but is now yellow. she is a true asset to your store! read more

I wish I remembered the woman's name but it starts with a Q and she has blue hair. She is awesome! Every time I return something from Amazon she has helped me and she is great! Very friendly! read more

Tape your Packages well. Would not accept my (Return drop off) unless I gave her $2 to tape the edge of my box OR Purchase tape there myself. Unacceptable customer service from the older woman / manager. read more

I have used this store location for many years and have always found it to be quick and courteous. I do however, always bring my packages pre-packed, taped and often pre-paid. I use Pirate Ship to create my labels and take payment and then only need to drop them off at UPS Store. read more

Went in today to drop off a package. Have been using this store for many years. Woman working today was beyond rude! She wanted to charge me $2.00 to tape the label onto my package. Okay fine I get it your in business to make money just don't be rude about it. Oh and I don't care that you have worked at that store for 18 years!! You're still rude. Drive across the parking lot to staples they will help you with a smile. read more

I have pre-paid postage to return a package to the retailer and this store wants to charge me $3.19 to put a piece of tape on the box. I was also unhappy with the way the service rep delivered the information to me. I'm tired of rude and disrespectful customer service. It's everywhere unfortunately and it's time to call them all out. read more

So very disappointed and quite frankly, a little angry with the treatment I recieved by employees of the Vernon, CT UPS store. They were down right rude, wanted two dollars for an inch of tape to help secure a package, and was my questions and concerns were met with sneering sarcasm. I'll be choosing another location or a different company altogether next time I need something shipped. read more

The owners of this franchise need to spend more time with their new hires in proper customer service skills. There's one younger guy that works there and he's always been great and courteous. Then the other day there were to younger women that I found were rude. This review coincides with other reviews, so it appears there's an issue here.. read more

I went to return a package that was delivered by UPS that was for the previous owners of my house. The lady at the counter told me very rudely that they don't return packages there and that I had to call ups and they will come pick it up. I wasn't aware they did that. As I was leaving she yelled down the store "ummm do you want the number for UPS?" Very rudely also. I thought I was doing something nice by returning it to the store but apparently not! read more

Dropped off my stuff. They scanned my QR code on my phone to print out the slip. Good customer service. No reason to not give 5 stars.

If I could do a no star review, I would. I am a nomad with a temporary address change. Was not there for a medical package for my son which needed to be signed for. Left an unclear message whether the package would be delivered the next day or was at the store. Called to find out it was at the store. Upon arrival, they denied me access to urgent medical supplies because address did not match. I provided the tracking number and they still refused. I got annoyed and tried explaining if you had a son and the MANAGER interrupted me and said "I don't, thank god". First of all how unprofessional. She and the young punk would not listen to me and kept talking about policy. When will Americans start thinking for themselves? Why would I come in and lie about a specific package? I will avoid ups going forward. And will NEVER use this store. The people are dumb, rude, unprofessional, and not understanding to the importance of medical supplies. Must be all the lack of oxygen they are getting from their masks. read more

The store didn't open on time. Had to wait. She could careless and took her own time organizing other things before addressing the customers waiting. read more

I went into return my Amazon package, and the male employee told me couldn't pack it and didn't help me any further. Not only did I not get any service, I had brought my baby in his car seat, and the employee didn't offer to help me. He didn't even offer to sell me appropriate package material, nothing... I read online that they are supposed to take Amazon packages and wrap them for free... This is NOT the case! It wasn't even a odd shaped item. I will not be using this location ever again. This isn't the first time they had inadequate service! read more

I went to this store because I needed 2 documents notarized, the woman working in the store said it would cost 5 dollars for each document, because I was gonna need 2 witnesses the charge for each witness is 10 dollars a piece x 2 because there was 2 documents total of $50, needless to say I went to my town hall and only paid $5, and she was a little rude, read more

New rule. Wont let you borrow take. Have to provide your own for Amazon packages. So FedEx other packages good? Pulls out a sign that randomly have this policy dated from 2016 but apparenlty not enforced until today. I guess the color of the company is good for the service offered. read more

How can you rate a UPS store 5 stars on yelp you might ask? Friendly, consistent customer service is the answer. I usually just visit the UPS store to drop off packages... Often times returns from Amazon. Even though the visits are brief, everyone is always incredibly friendly and welcoming. My mind was blown recently when I found out that they take USPS drop offs too. Definitely will be going here instead of the post office if at all possible! read more

The only reason I'm giving this location a star is because of how quickly I was able to bring my package to the store and have it shipped out. I wasn't aware that I had to cover the old shipping label on the package I was sending back. The woman who assisted me was extremely rude, disrespectful, condescending, and snarky when telling me I had to do so. When I explained to her that I didn't cover the old label since the company did not inform me to cover the old label, she was even more disrespectful and condescending especially because she was talking back to me. I was basically treated with a lot of disrespect for no reason at all. Very poor customer service experience. Will not be returning to this store ever again. read more

I have used the Vernon, CT UPS store quite a few times for their various services and each time I am there the service has been great.

Returning a large Amazon item that UPS damaged during delivery. Gentleman working there was incredibly rude and disrespectful.

When I go to the UPS store in Vernon, CT they are always very helpful and friendly. I have been going there for years. The staff is great! Keep up the great work! read more

I went into this UPS store to ship back some frontier communications equipment. I have been in here a few times and all that I knew up to this point is that their prices on packing materials were way more expensive than Lowes or Home Depot. On this visit, I had all the packing materials sent to me from frontier. There was one piece of flat cardboard that wasn't used in packing and I asked if they could throw it away for me. The female behind the counter told me to throw it away at home because she has enough of her own cardboard to get rid of. Very rude and unprofessional customer service. read more