The ladies are always so nice and helpful every time I have visited this location. I get my parcels shipped off quickly and without any issues. Need a one stop postal service, this is your place. read more

The owner of this store is clearly too cheap to hire a second person to work at peak times. He has one person working from 5-7 leading to long wait times. There is no care at all for their customers. It's a shame that he expects one person to help everyone. Go to the one up the road 2 miles by Hunters Green. So much better and the time you save not standing in line makes life so much better. read more

I have visited this UPS Store several times to return Amazon packages and send out my packages. It is the cleanest UPS Store I have ever seen, and the staff are true professionals. They are always polite and helpful to every customer that walks in. read more

See all

I get it don't show up 10 minutes before somewhere closes but if your paid to work until 7 you should treat the person that walks in at 6:50 the same as the person that walks in when you open. Horrible and rude lady working tonight, I left and will be going to FedEx. If you don't like your job get a new one. read more

I come here all of the time, and the staff members are great!! Yesterday there was a big line, and, at one point, there was just 1 woman that was winging it all, and she did an amazing job! She was super kind and helpful; I think she even stayed later than she was supposed to, just to help customers. A second person started helping, and they handled everything really well, too! Super efficient and great attitudes! :) read more

Erica and Erin are the most genuine girls they were so insightful and helpful!! I haven't had the best experiences at this location due to another worker thats very rude. They went as far as to bring my large package into my car which was so kind, not to mention it was 40lbs!! Im just so glad they're here now thank you girls! read more

Thank you Karina for being so amazing and helping me with all my packages and being so patient even when I was so confused. I know how frustrating the holidays can be with a million people going in and out the ups store to send packages. I will definitely send my packages from this location from here on out. Thanks again and hope you have a wonderful holiday season. P.S. Thanks for being so sweet to my boys :) read more

The rudest customer service. The people working there act like they are doing you a huge favor and that you are the biggest bother in the world just by simply walking in. I have never once had a pleasant experience here. I would much rather drive a few miles up the road to the wonderful people at the Hunters Green UPS Store location. Talk about two night and day experiences. read more

The most horrible, most unprofessional UPS store. It's all old ladies there so that's probably the only reason why no one can fire them. They're all rude, they never know what they're doing and they don't bother trying to help you. Never take your amazon returns there because you won't see your refund for forever if ever unless you complain to amazon (expecting amazon to give me my refund now) I'd rather drive an extra ten miles to go to this other UPS that's great. I wish I could give this store 0 stars. read more

I appreciate the tape provided. However, service was lacking. The lady working was rude and curt. I don't appreciate that behavior.

I moved from New Tampa to Land O Lakes and still drive back to this UPS. Many other stores have bad reviews. All I need is a start to my day with a bad attitude. NOT THIS STORE. THEY ARE SUPER NICE AND ACCOMMODATING! I purchase as much as I can from Amazon.com. Since they have this new relationship with UPS I am there often. They are very nice about making sure you are serviced as if you were a paying customer. They don't charge for the tape like other stores. The tape is on the honor system. They simply ask that you donate $1 to go towards helping a children's charity. Thank you for giving back. read more

The UPS Store - Honor system charity box - Shipping Centers Near Me - W Tampa, Florida

See all

Fantastic service today when picking up a large and heavy box. It was way too heavy for me to lift...and even though it's COVID era, the nice lady with short white hair lifted it onto a dolly and helped me load it into the (very messy) trunk of my car. Might seem like a small thing...but then so are my muscles. I am eternally grateful! All this from a location and convenience based business that does not need to compete by demonstrating excellent customer service...quite impressive! read more

Worst customer service and inconsiderate employees .. I was waiting 25 mins to get a paper notarized that I still didn't get done read more

I'm actually really shocked at how low these reviews are for the store. Are usually have a great experience at this chain and I never usually have an issue. It was so efficient to return my package to the sender at this location. The young lady was so kind and efficient and I was in and out in less than two minutes. read more

I want to thank the two owners who reached out to me about my issues about 1 of their stores. They gave me the opportunity to tell my side of the story and they have resolved my issue. To their credit they were 2 of the nicest people I have ever spoken to. They made it seem like we had been friends forever. read more

See all

Absolutely horrible experience. Jasmine is both rude and incompetent. My package sat for 4 days, although I confirmed address, line by line, prior to leaving store. Three days later they called to say they didn't have a confirmed address. When I complained their only solution was to refund my money and not ship the package. Owner/manager refused to assist in any way, in fact refused to even return a phone call or speak to me at all. I have shipped from the Fowler UPS store near USF and the experience was completely different. Efficient, friendly staff, who taped up my box and had all my information in their system without having to fill out any paperwork. The Tampa Palms store charges $1 per tape strip. I kid you not. As of today, package has still not been shipped and I have filed a formal complaint with UPS Store Corporate. I feel as though I'm being held hostage by this extremely poorly managed store. Very dissappointed. read more

Won't ever go back to this location. The first time I went there, they wanted to CHARGE me a DOLLAR to use some of their tape... I think not. Other locations don't do that. Also, I just went there to drop off a package at exactly 6:53pm (they close at 7), the gate inside was half way open with a customer and the employee at the counter, AND the door was locked. I've worked in retail for eight years and if a customer comes in at 6:59pm when her close at 7 we would still have to let them in. Such poor customee service here. read more

Eek! I think not. The lady who works at this place is rude. She lied and said that they don't take UPS Ground if you have a pre-printed shipping label and said that if I want to mail out of there I have to buy UPS Overnight from her or I have to buy a box. Basically, they want you to buy something and they don't just take UPS drop offs if they can help it. I needed a UPS box which UPS usually provides for you for free. But she wasn't willing to do that for me. Also, she touched my merchandise and started looking at it while I was holding it in my arms. I told her I don't need her help packing I just need a box. I had a preprinted UPS label from Amazon. Anyway, I have used other UPS stores and Postnets in the Tampa Bay area and they were always friendly. I would sometimes do drop offs and no one gave me any problems. Other times I would buy something. But I can assure you, I will never go back to this hole in the wall again. read more

I was surprised how well the staff worked together to keep the line moving. I don't think I have ever shipped something so fast in my life. This place is like a well oiled machine! Highly recommended! read more

Awful customer service. The female worker made it seem like a big deal to scan a UPS box. Left me waiting for about 10 minutes because she was "preoccupied" and I was the only one there. Did not even say a word when she gave me the receipt. I would consider hiring friendlier staff. read more

Worst service given, when u call for tracking status, they just ignores. I dont know where to file complaints on them. The lady who works here is very Rude. All time she lie. read more

Extremely helpful and quick! No matter what they are doing they will acknowledge you and take care of packing so you can get in and out.