I asked them to package, ship, and insure an item for me. My package was not cared for and as a result was damaged during shipping. I contacted the store and provided all the evidence of the damage that UPS requires, and opened a claim. Two weeks passed so I called the store and asked for an update. I was then told by Pat Dangelo, the store owner, that there was no update and they would let me know when there was, and to stop calling about it. This didn't sit well with me and it had been a full two weeks so I called UPS myself who said there WAS NO CLAIM for my tracking number. The UPS Store had never actually opened a claim on my behalf.
I requested to open a claim with UPS Claims department and AGAIN had to provide all the photos, documentation, and videos they require. Another week goes by and I call UPS claims for an update and they said they were waiting on the UPS store to provide some information. I called the UPS store and once Pat learned that I opened the claim myself that it was out of their hands and he couldn't help me. I went to the store, email in hand from UPS Claims that stated they were waiting for The UPS Store to provide info at which point the store owner said "They don't know what they're talking about" I requested he call the UPS Claim Dept. and he said he was too busy. I looked around and saw ONE OTHER PERSON IN THE STORE, and they were using the copier! I asked Pat what he thought my next step should be and he just shrugged and said I don't know, these things take a long time. Keep in mind it has now been four weeks since my initial claim for damages. My next question was if he thought I should hire an attorney to help me with the claim and at that point he started yelling at me to leave and some huge lady bounded out of the back office yelling "Ohhh you said legal, you can't say that! Now you have to leave! YOU SAID LEGAL! YOU. SAID. LEGALLLLLLL!" LMAO
I just kind of stood there for a moment wondering what was happening. I got home and began making some calls and eventually got to a person in charge of customer service for the UPS locations who sorted everything out for me over the next two weeks. Note that this person was extremely helpful and had to repeatedly call the UPS Store to compel them to do their part. I eventually (about three months later) received a check in the amount of the claim, and just so you are aware, the check had to be delivered to the UPS Store, then they would forward to me. Well that check sat in the UPS Store for THREE WEEKS before they delivered it to me via USPS (US Postal Service). It took a final call from UPS Corporate to get them to forward the check to me.
Pat Dangelo and his staff at the UPS Store #3102 did not honor the terms of the shipping contract with me by 1) incompetently packaging my item, 2) purposefully impeding/blocking my actions to receive compensation, and 3) willfully delaying my compensation by three weeks.
I cannot recommend that anyone spend their time, energy, or money at this location. The location in Coral Springs, however, is very nice and I've never had an issue there. read more