The customer service has really gone downhill. I purchased a PO Box here because I had been…read moreimpressed by the customer service when I shipped items here. It's not the closest UPS location to me, but I was willing to make the drive since they had initially left good impressions on me. Recently however they made a mistake on their end and treated me poorly for it when I went in to resolve it. I understand their jobs are difficult and I don't expect them to go above and beyond. But I don't want to be treated like I'm shady scum when I've done so much business with them in the past. Not to mention that again, this all came about due to a mistake on their end. I won't be renewing my PO Box and will be taking my business elsewhere.

I wanted to mail out several gifts for my granddaughter and the gentleman that helped me was so…read morehelpful! I didn't even realize that they offered a AAA discount. He wouldn't of had to mention that to me but he did which saved me some dollars. I would definitely come back to use this UPS store again

On November 18, 2025, I had one of the worst customer service experiences I have ever had at this…read moreUPS Store on Mahan Drive in Tallahassee. Because of tragic events (plane crash) in the UPS network routed through Louisville, KY, my shipment was delayed for days and I knew I would miss the original home delivery window due to pre-planned travel. UPS customer service had pre-cleared a hold for my package at a local UPS location and confidently guaranteed that it would be held there until I returned from a trip. When I woke up this morning, I found that the package was suddenly marked as "returning to sender." This is not an ordinary package. It contains wine worth several thousand dollars and it is perishable in heat and during additional transit. When I called the UPS Store on Mahan, they were completely nonchalant. The young woman who answered and the gentleman she was working with refused to even look up my tracking number. They repeatedly told me there was nothing they could do and would not take the simple step of checking whether the package was still there so that I could send someone to pick it up on my behalf. To make matters worse, UPS customer service specifically directed me to work with this local store to resolve the issue and hold the package. The store simply refused to help at all. No effort to problem solve, no empathy for the situation, and no interest in protecting an expensive and time sensitive shipment. I rarely leave negative reviews, but the lack of basic customer service and unwillingness to even pull up a tracking number at this location was unacceptable.

I am very happy and grateful for the immediate service provided by John and the team here at UPS !…read more Thank you for making my trip from Miami Memorable

The customer service and kind individuals who work here always make it so easy and pleasant to send…read moreoff packages. I had an issue with a package delivery and the manager and store owner worked with me to help resolve the issue with care . I felt very taken care of . Highly recommend for your ups needs .

Convenient, fast, efficient, and cleanly. I love these type of stores as they are less crowded and…read moremore convenient than USPS stores in general. There is generally mark up, even when sending somethings via USPS, however, as long as I can swing it financially I would prefer this over USPS. Also, my local USPS has random hours with an hour and a half long closing time for lunch. Many days this is when I CAN get there and send something off. If you are in this area, come to the UPS store to get your mailing and shipping needs met!

Second time I've come to the store while it's hours say it open but when I get there it's closed.read more

The Kerry Forest location is great, super friendly and don't mind answering questions with patience!read more

Quick service just had to return an Amazon package and was in and out in less than 3 minutes and my…read morevisit was during a busy time of day around 4-5 pm.

On 4/23/26 There was a female employee that qwas very rude and disrespectful to a customer that was…read moregetting her fingerprints done. The employee belittled the customer once the customer expressed to her that she didn't like how she was being rushed and the way she was being spoken to by the employee. The employee then stated to the customer "you need me, I don't need you". I feel like this behavior is very unbecoming of someone who is working in a customer service position and should not be tolerated at all.

When in the area, had to stop in for some office services. The agent was very helpful and explained…read moreeverything clearly...got everything done in minutes. Would recommend this location if you need any business support, knowledgeable info and good prices.

0 Stars I have a problem with this store, Especially Colby…read morethe manager. I have have been a victim of identity theft and my key to mailbox at apt. stolen this is why I pay for secure mail delivery. I have explained this to him. I have been in there twice at night and gate was left open where anyone could access mail. And I even called TPD and reported this from the store on the second incident. Also I informed Colby all my keys were stolen and asked could I switch box numbers bc someone now has key to my box, he said I could not. Also I asked him to make another key for me and that I would pay for it if neccesary, and it has been a month and still no key! I have asked for owners name and he wont give it. Don' t think your mail will be secure there!!!!!

I go to the UPS store on Blairstone this time I decided to try Capitol Circle one right next to…read moreDollar General and I was waiting in line finally was my turn and a lady with the red hair that worked there was just being disrespectful she proceeds to tell me that I cannot bring three boxes I need to purchase a five dollar bag or a box which I was never aware of that because previously at the Blairstone UPS store I have not had to purchase they took them how they were in the original Amazon packaging and so she was like you know what I can just take care of it in a rudely manner and then she proceeded to snatch them off of the table and one of them fell and she said can you pick that up for me and I said no actually I'm eight months pregnant. It's hard for me to reach you down and I walked out because I was pretty pissed off that she had this attitude just because she was so busy. I will continue going to blairstone from now on with no problems.

I wish this carrier service could pickup returns from my home or mailbox. (Free of charge).read more

I usually love coming to this UPS. I usually work with Stanley, but he was not here this time. It…read morewas not enough staff working during a lunch rush on a college campus. However, once I was finally able to receive service the associates helped me measure my package to ship through PayPal.

I came to send a package and Lauren B helped me. She was so sweet and extremely patient. I couldn't…read morefind the mailing address but she didn't make me feel rushed at all. Her customer service skills are 5 stars!! Thank you for your help, you need more people with her positive attitude working there.

I want to give a recommendation to Keith who was so helpful to me. Due to the lack of a working…read moreprinter, I took and saved pictures of the return labels sent to me by Amazon, and Keith downloaded the via FedEx email and sent the three returned packages on their way. Keith was courteous, professional and had a great attitude. He even wished me a Happy Birthday, which turning 85 has been a new milestone!

Worst experience with a Fedex facility. The management and the employees have no care or urgency on…read moredelayed packages. My package took 16 days from west coast to be delivered.

I've gone twice in the past week for something or another and they're so incredibly nice there…read more For one thing, dumb me went in through the entrance where the FedEx pick-up truck was and rather than have me move, they moved and let me park. For another, Liz has attended me both times, and she is efficient and welcoming. Seriously was in and out both times in five minutes flat. As for what I sent out, the first was a care package with fragile items that arrived in one piece. The second a letter that will be arriving later in the week. I've no doubt everything will go swimmingly. I mean, so far everything has, and minus one incident years ago with FedEx, I've never had any issues with this chain whatsoever.

When I went into the office today, the woman helping me did not smile, had a terrible attitude, and…read moretyped the address differently than I gave it to her and then argued with me that that's the way it popped up in her system. However, my package is going to a government office and they are very specific on how the address must be written or it gets returned to me. She then complained about me within earshot to the next customer! She said, "There's always that one person trying to tell you how to do your job." There's no excuse for talking about a customer to other customers. I smiled. I didn't raise my voice. I send a lot of packages at that location and she was just nasty to me. When I asked the other employee in the building if there was a manager name or business card I could have, she told me I needed to leave. Terrible, terrible customer service at this location. It used to be great. Not anymore.