Absolutely taken aback by this business. I came in to make 6 black and white double sided copies of…read morea single page. She charged me for 4 extra sheets that were not even printed correctly that I cannot use (2 of which SHE printed and messed up) and told me she gave me a "discount" because she was charging me for papers that were incorrectly printed and cut off??? For a total of 4 sheets of correctly printed papers (I didn't print the additional two I needed because she did not print the correct number to begin with and I didn't have time for her to do it again, as I had already spent more time in here than I had), plus 4 messed up papers she charged me $8.48. I have never paid more than $0.30 for a black and white copy in my life. Nor have I ever been charged for messed up printed sheets that are not usable. I left after being shocked into paying the money. She didn't give me a receipt so I had to go back in to ask for it. Never coming back here and highly DO NOT RECOMMEND. All of the reviews for google and the one here must be friends or family. Also no prices are posted anywhere.

They are very rude @ nasty there especially if you're coming for fingerprints. A dog is running…read morearound inside their place of business. Unprofessional!!!

I will never go to this location again, the customer service sucks and the staff was very arrogant…read moreand rude , her name starts with Pre..... ( I don't remember her full name ,she refused to provide me her full name) , when I requested to talk to the manager, she said " I am the manager"!

I hear that Nicole has been relocated to another store, so I am updating my review to indicate how…read morehappy I've been with the services offered since she left. It's a great store and everyone is kind and happy. Highly recommend.

Plenty of parking by the shipping store (also right next to Kroger so pretty convenient!). Service…read morewas fast and the owner took the time to give me options on the cost/estimated duration on how long my package would take to get to Seattle. Aside from the typical shipping, packing, copying, printing and mailbox services, I noticed you can also get your passport picture taken here! Plus they offer laminating and notary. There was even some blocks to keep the kids entertained/distracted.

I went to inquire as to why a package I paid to be shipped on February 1 is being transported…read morebetween a few of the same facilities, in a circle, and has not left Suwanee... although it was supposed to arrive at the location in 3 to 5 days. The young guy behind the counter agreed that he had never saw this happen, and that his manager would have to call USPS but his manager was not in until Monday. With a demeanor, as if I was bothering him to get up off his phone, he asked that I leave my tracking number for the manager to call USPS, who wouldn't be in until Monday (it's Thursday). Never did he attempt to do so himself or provide a # I could call myself... saying his manager had to be the one to call. He had a complete attitude trying to reiterate that no timeframe is guaranteed and sarcastically stating that it is an "estimated timeframe" when paying for packages to be shipped EXCEPT that that is not completely true. His demeanor was nasty. There was a complete lack of customer service and he showed a complete disregard for my concerns on the mystery of where my package is, repeating that "it's out of our hands" with a snarky tone. The lack of customer service experienced was disgusting.

Today for the first time in 5 years of mailing my packages here, I had the most magical experience…read moregetting a receive confirmation for pre paid packages I, was dropping off. This magic came in the form of Elvira. Elvira is one of the clerks at the receiving counters, as she processed my pre paid packages, I asked for a receipt, and she performed this service such a motherly laugh, she talked to me like we had known each other a long time, a felling of kindred spirits. Value - great Service - great It was worth writing about.

I like this UPS location. Staff are helpful and efficient. I have had great experiences with Amazon…read morereturns, shipping, and notary. Here is a picture of their newly posted store hours.

Went here for passport photos. Great customer service and friendly people! Great job!read more

Positively the best there is! This world class operation has been doing all of my work needs in…read morethis for going on 8 years! Everything they do is the top of the line best. You'll not find better service on your printing needs. Look no further, this is the place you want to work with.

Door signage, Apple Maps and Google all indicate Saturday Hours, but door is locked at 3:30? Truck…read morefull of outgoing shipments. Not cool.

I came in to drop off a package. There is a sign on the door saying masks are required and that…read morethey will limit the number of people inside. There are also places on the floor indicating how far apart you should be standing. I was greeted when I walked in. The young lady working was serving the customer in front of me. I was dropping off a Covid home Test that my employer had me take. She saw what type of package I was dropping off and instructed me to put it in the drop box in the corner. She was helpful and professional. I can only speak of my experience and it was a positive one.

I came in to mail a phone to my stepson who lives in a sober house in Maine. My wife wears hearing…read moreaids and could barely hear the store clerk when another clerk started vacuuming as she was trying to talk! very rude! The services are good here however and can get your shipment out with first quoting you the cheapest way.We shipped ups ground and package was delivered as promised.

Poor customer service!!! The store clerk was rude and unhelpful. Tried to force me to pay extra…read moremoney to print a form in hand to get notarized in store. Not a good experience

This place has the best service in town! The team was great to response to my design and print…read moreneeds. They exceeded my expectations in terms of print quality and customer service. I was very satisfied with my print quality and definitely delivered on time! I submitted my business cards to print early in the morning and by 3pm it was ready for pickup! This is the best UPS team in the neighborhood :)

Want to talk about price gouging? They charge $3.00 for a single sheet of paper if you don't have a…read morelabel. Their excuse is "we're a franchise so we don't have to follow corporate's (fair) pricing, too bad". Just based on principle alone, skip this store and don't put anymore money in this franchisee's pockets until they decide to stop gouging their customers.

I came in without a label and ended up having to pay $2.50 to ship something back to Amazon. I…read morewon't be using the UPS option again. And I own some UPS stock! Maybe I should sell it.

I had a terrible experience at the UPS Store on Buford Hwy in Duluth, GA. I went in for notary…read moreservices and asked the employee, Jasmine, if the notary was available. She informed me the notary wasn't there, so I asked for the name of the person who handles notary services so I can call later and ask if he's there before making the drive to the store. To my shock, Jasmine became extremely aggressive and rude, questioning why I needed the name and started raising her voice. Confused at first, I quickly realized she was being confrontational. The situation escalated into a verbal argument, and she began walking towards the door in a threatening manner. Feeling unsafe, I took out my phone to record the incident, but before I could, I noticed Jasmine was blocking the exit, which made me fear for my safety & I realized I needed to get out of there. She then charged at me, attempting to grab me and my phone. Thankfully, I was able to block her, but she continued to yell and curse in my face. Terrified and shaking, I called the police. I have never experienced such hostility and aggression from an employee before. The cops arrived, and I filed an incident report. I am now in the process of escalating this issue further. To be fair, the owner of the store did call me to address the issue, and apologized for her behavior but informed me that he will be retaining the employee and that this was a one off incident. According to the review I saw just before posting mine... it is clear that it is not a one off incident.

FANTASTIC..Helpful, open extended hours on weekend. Everyone at the UPS store is beyond helpful and…read moreprofessional. We use it several times a week at times. Great for drop off returns for Amazon and mailing services! Always a great experience. Very convenient.

I have gone to this UPS Store more than once for Amazon returns and received OUTSTANDING service…read moreeach time. I especially want to commend Rahim for his patience, assistance and professionalism each time I muddled through my stack of packages and goofed up my codes while he smiled and kindly offered his non-judgmental assistance. He either is or is going to be a great family man--with his patience and that smile! You can't beat this UPS Store for service! Five stars!