I've dropped off so many packages here for returns and recently got my passport photos done here…read moretoo. I don't know the name of the person who runs this place, but he's always smiling, friendly and helpful.

I've used this service twice. They are in transition to new management, which can be frustrating…read more The managers are trying very hard to provide good service, but that sometimes means they go too slowly . . . and make mistakes that they cannot seem to figure out how to correct. They need to realize that when customers are in a rush--and tell them so--they need to step on it. When they make mistakes, just move on and get the job done. With more experience, I expect this store will be reach the standards of the former owners. One annoying thing, though; they charge you by the minute for the computer plus charge you to print out materials. Seems like double billing . . .

Not sure exactly how they managed to stay afloat for the last lil' while but they did it . With…read moreborder restrictions ( and confusions ) people just didn't bother crossing over . Apparently business still somewhat sluggish compared to before with one of two counters boarded up but it's improving . Don was helpful , thanks !

My fault that I was charged US $150.00 for 3 packages. My mum was very sick for some time and then…read morewas I was very sick for sometime. I don't have anyone to pick up for me. Only started using the services in the summer of 2024 so there is no history of not picking up on time. There was no kindness or empathy, just "pay-up". I know I would not do this nor would any of my employers over the years. Yes, my fault but my spirit is hurt because there is a different way to do business.

Was 20 dollars for 30 color pages, OUTRAGEOUS cost of printing. The lady started printing before…read moreshe told me the cost and then couldn't go back and I had to pay. Makes me never want to go again simply because how criminal that pricing is. Not her fault but my goodness that's not going to get you customers.

Not that I think at this point that UPS particularly cares about the quality of their customer…read moreservice, but the bald fellow they have working the counter at this location badly needs an attitude adjustment. I say I'm there to pick up a package and he shrugs his shoulders at me like, "Okay. So what?" Obviously I need you to prompt me to do something, I don't know how your job works. Really struck me as someone who probably spent lunch hour in detention, despite being 45ish years old. 1 star for the terrible personality, 1 more for at least getting me out the door quickly.

The UPS store is located at 3382 Cambie Street, Vancouver, BC…read moreService Requested : Good value provided

One time I went here for printing services, I was asked to wait or come back in 30 minutes because…read morethey were too busy. Today, I was charged for 16 pages even though I only printed 14 pages, and when I asked for an explanation, I was told that their machine charges (the full color rate!) for empty pages of a file too. Take your printing business to the library or elsewhere.

Believe the negative 1-star reviews of the awful and irresponsible service here. I should have read…read morethe reviews before coming here but thought that dropping off Amazon returns shouldn't be that bad. I never had an issue with an Amazon return. HORRIBLE MISTAKE. I dropped off 3 Amazon parcels to this Punjabi middle aged male manager for return here back on July 15. There is this new system on Amazon where the post office scans the return QR code from your phone and prints the return labels for you. This system solely relies on the post office being competent to scan the QR codes. And the biggest issue is that you don't get a receipt with the tracking info after the scan. This Punjabi manager was having trouble scanning my 3rd item and failed to let me know that I should look out for an email from Amazon confirming the parcel drop off. Because without the confirmation email, Amazon can't track my return. I realized some days later that I received confirmation emails for 2 of the return drop-offs but not for the 3rd item. I contacted all 3 parties: Amazon, Canada Post and the post office and wasted a lot of time going back and forth with them. The Punjabi manager said that Canada Post collects the box of parcels at the end of every day and that he did scan the item so there is nothing he can do. Neither could Amazon or Canada Post do anything about it as I didn't have the tracking number and I was told to contact the post office. Despite leaving my name and phone number for the Punjabi manager, he failed to return my call. I went into the store another time and he wasn't there nor did anyone pick up the phone before I went there. When I went a 3rd time to confront him, he was there but again, he said that he has nothing to do with the returned item not being scanned. He was the one who scanned my item -- of course he should take FULL RESPONSIBILITY! He blamed it on maybe the computer being glitchy and said that the computer doesn't contain info on returned items so he can't go back to track my item. He was very rude and kept talking over me. I said I wanted $43 back from the returned item that never got sent to Amazon but he refused. He wouldn't even give half of the money back. When I told him that I will be writing a 1-star Google review of him, he haughtily said that I can go ahead and do so. The service at this location is incompetent and rude and the staff don't know how to deal with customers. That's why the Punjab gets his nieces to run the store. Consider yourself warned! AVOID THIS PLACE unless you want to lose your hard-earned money!

The customer service representative was neat, organized, efficient. She was friendly, and did the…read morework I had requested rapidly.

Ok so the service here is kinda all over the place. Now I will say the shipping department (who…read moreyou deal with here) is solid, reliable and really fast. They don't break things, and handle things with great care. The problem is HBC being a big company has huge internal communication errors. I was suppose to get a gift card according to their customer service when I arrived at the logistics centre. When I got there, they had no idea what was going on. 30 minutes later they (the shipping staff there) have got it all sorted out for me (shout out to the lovely female manger who I only dealt with on the phone but jumped through all the hoops for me) and i've got a gift card in the mail!

We bought a mattress at the Langley store the first week on November and we were told that we would…read moreget it delivered the following week. Well, we waited for the whole week, even counting the days and delivery was "running late". We checked our invoice and for our surprise, the delivery was set for another week. So I called The Bay's 1800 number and I was on hold for almost an hour, then we decided to call the store in Langley, 45 minutes in, still on hold and nothing. We try the 1800 twice more and no live representative. So, I decided to go directly to their main warehouse in Richmond, the security guard, real customer service person, was incredible, then the warehouse Manager came and told me that he couldn't promise anything, but he would try to get me the mattress. Not even 15 minutes waiting and I was told that the mattress was ready for pick-up. Amazing service, I wish I could have gotten their names, I cannot say the same about their 1800 customer line though nor their store in Langley, those two were MIA big time. I am glad I drove to the Richmond warehouse, well worth it including travel time. Great and very helpful people working there.