I've always found the staff to be friendly and Professional, with a nice clean store as well. I…read morealways go to this U.P.S. store even though there are other stores closer to me.

Before I begin let me start off by saying that this review is based solely upon my personal…read moreexperiences and my personal experiences alone, so with that being said let's go!!.. My wife and I came here so she could return a work desk she purchased on line because she found another that suited her needs in her office at home. She has the benefit of working at home being a city auditor for one of the local government departments here!. We brought the huge box in, technically I did because it was pretty heavy and large in size!. We waited in line and once we got to the register the attendant stated she needed some documents printed out and because we were not going back home to print out anything, there was a small fee to do it there with their email address. My wife stated she had returned other packages here and never had to print out anyway so she was surprised that she had to do it this time. It was a small inconvenience, other than that it's still a convenience if you have all the information you need ahead of time!. I will definitely return here for future reasons!.

They refuse to answer the phone. Terrible service. If this was not a government agency they would…read morebe put out of business.

Usally they are pretty good with stuff but lately they haven't seemed to of care as much. They…read morenever answer the phone, are a bit rude when you ask them questions. Idk if you have a quick drop off they're good but otherwise they are mediocre

Came in to do a Amazon return and the associate kaylah was patient and even though they were busy…read moreand had a line i didn't feel rushed i gave four because it was hot inside the store seemed to be more hot than it was outside other than that my experience was great.

So I normally have quick service here in and out. They've always been professional and courteous…read moreenough. Today was different, though. There was a line, but that wasn't even the thing that was odd to me.... I had a box to return to Amazon. The guy in there was calling out, "I'll take the next Amazon return or prepaid labels," which makes sense since it was cutting down the line. He would scan their codes or label, ask if they needed anything else, and sent them on their way. He did this for several people in the line who would step out until it got to me.... Then he took a person who was waiting before me for regular service and when it looked like he wouldn't be able to assist because or that someone else was already assisting then he looked up and asked for the next Amazon return or prepaid label. I go up with my box. Now, for reference, my box was from Amazon and was NEVER opened. Still with original Amazon orange tape, etc. When I go up, he scans my QR code and then proceeds to open the box... I didn't see this done with any other person who was taken ahead of me. So I asked him did you open up anyone else's box, and he didn't answer. He continued pulling the items out. Perhaps he didn't hear me. I asked again, "Is there a reason you opened the never opened box? Did you open anyone else's? " He responded with a surprised look, and "Oh, it's so we can consolidate when we send it back to Amazon." Was the surprised look because I was questioning him or because he didn't know why I asked, I wouldn't know. So I said okay. He gave me my receipt and I told him to have a nice day and left. I guess the interaction is up for interpretation, but For me that was an interesting experience and the reason for my giving a neutral rating of 3 stars.

I have been using pakmail 21st street Norfolk Virginia for…read more35 years or since they opened! Both for my company and personal needs. They are always kind and helpful. Many times even helping me from my car with heavy raw cocoa beans being shipped to New York! Thank you guys for your efforts! They find your best shipping prices thru UPS, FedEx and USpS. Excellent Service

In business for over 35 years. Great customer service. Very knowledgeable about packaging and…read moreshipping.

I had a very frustrating experience with this UPS location. I shipped two packages from here to San…read moreDiego, California. One arrived correctly, but the second was marked as "delivered" even though my recipient never received it. There was also no delivery photo provided, which made the situation even more concerning. My husband went into the store to at least request a refund for the shipping cost since the package never actually made it. The employee working at the time said he couldn't start the claim, took my husband's information, and told him he would call or email us soon, which never happened. We never received any follow-up at all. For how expensive UPS shipping is, the customer service here is extremely disappointing. On a previous visit, the woman working was unwelcoming and very short. Overall, this location lacks accountability and basic customer care. Because of this experience, I will never use UPS to ship again ..at least not from this location.

Notary Public Tatianna (not sure if this is the correct spelling of her name) was so helpful and…read morepatient. Her employee number on the receipt on 358977. She made a very stressful situation manageable for me. I greatly appreciated the notary services.

I frequently go to the UPS Store to return items from Amazon and other online stores. Recently I…read morewent to this location in Norfolk off 21st Street. I typically bring my packages in boxes not taped to allow for content verification. While visiting this location I was informed that I would be charged $1.50 for them to tape the box. The associate refused to accept my return unless I agreed to this additional fee. This is the first time I have encountered such a charge while making a return, and I found the interaction unprofessional. Due to this experience, I do not plan to use this location in the future.

I come here often to drop off items since I work at Sentara Norfolk General. If you come at rush…read morehour it's super busy but if you come after 5:30pm it's not too bad. I got here at 6:20pm on a Tuesday and they close at 6:30. I always pay attention to the staff's attitude especially towards the end of the day and the young lady at the front desk was so kind and compassionate even as more people came in at 6:29pm. Kudos to the staff. Though I didn't have to interact with her because the have an Amazon self service station (which is awesome!) I couldn't help but give the staff a shoutout for their excellent service. Keep it up!

John was very rude and talked down to me for 45 minutes. When I walked up, I had a lot of packages…read morefrom temu and Amazon. The first thing he said was "we close at 7pm. It was 6:15pm. I stated, "I have 45 minutes. " He told me to "hurry up." Then he started fussing at me saying, "you needed to have everything ready." Then, he said, "do you hear me." There was another lady working. I asked her to help me. She said that she couldn't because that's my boss." He made me so nervous. I also lost $45 on an Amazon return, because he fussed at me. I didn't respond at all. Then, at one point, he backed away from the register and stopped helping me. I didn't get to finish. That day was the last day to return an item to Amazon. I lost 45 dollars. I want your cooperate email please.

I come here frequently to send packages and return my Amazon purchases…read more The local owner is a very nice and knowledgeable person. He handles the flow of customers with ease. This location is always busy but the workers move your packages quickly. I am giving the store a four because of the wait time. This is a locally owned store and many times the owner is the only worker. Regardless of the wait time, every customer chatted happily as we waited. The owner provided great service!

Let me start off by saying I was very impressed on what this establishment is doing for vaccinated…read moreindividuals!. I got my second dose of the Moderna vaccine a few days ago and I said to myself ' the first thing I do is get my CDC vaccination card laminated'!!.. I walked into the store waited a couple of minutes behind another customer and was greeted by a polite employee,I told him I would like to have my card vaccinated and he told me they would make a copy of the original and return it to me and only laminate the copy. In which I thought was a great idea to carry around the laminated duplicate and leave the original at home with my other important documents,just in case I misplaced it I could always make another copy which in my opinion is great for anyone!. Oh wait don't go nowhere yet,I'm not finished with this review yet, hold on because he comes the best part my friends. After everything was said and done with the lamination of my vaccine card, can you believe it's free of charge, that's right I said it it's free you read correctly!!.. so when ( hopefully you all do ) get vaccinated take your card to OfficeMax and have them compliment you for free!.

This is a typical chain office supply store. Recently, Office Depot acquired OfficeMax. OfficeMax…read morePerks (their reward card) still works and, like Office Depot's, is still free. I'm not sure how they're dealing with points, though. This location is never very busy, always well staffed, always well stocked and always clean (so many superlatives)! Their prices aren't always the best, though. I highly recommend comparison shopping and taking advantage of their price-matching scheme. I've used their printing services. I recommend calling to follow up and make sure that they got the order. However, if they have questions or recommendations, they're pretty good about calling the customer to verify orders and suggest improvements. I've been no less than satisfied and often delighted with my results when I've used them. They're located in Harbour View East shopping plaza, right off of exit 8 (I-664). They're right between Bed, Bath, & Beyond and TJMaxx. There's always plenty of parking (even during the holidays.... Shhhhh!).