Came in to do a Amazon return and the associate kaylah was patient and even though they were busy and had a line i didn't feel rushed i gave four because it was hot inside the store seemed to be more hot than it was outside other than that my experience was great. read more

So I normally have quick service here in and out. They've always been professional and courteous enough. Today was different, though. There was a line, but that wasn't even the thing that was odd to me.... I had a box to return to Amazon. The guy in there was calling out, "I'll take the next Amazon return or prepaid labels," which makes sense since it was cutting down the line. He would scan their codes or label, ask if they needed anything else, and sent them on their way. He did this for several people in the line who would step out until it got to me.... Then he took a person who was waiting before me for regular service and when it looked like he wouldn't be able to assist because or that someone else was already assisting then he looked up and asked for the next Amazon return or prepaid label. I go up with my box. Now, for reference, my box was from Amazon and was NEVER opened. Still with original Amazon orange tape, etc. When I go up, he scans my QR code and then proceeds to open the box... I didn't see this done with any other person who was taken ahead of me. So I asked him did you open up anyone else's box, and he didn't answer. He continued pulling the items out. Perhaps he didn't hear me. I asked again, "Is there a reason you opened the never opened box? Did you open anyone else's? " He responded with a surprised look, and "Oh, it's so we can consolidate when we send it back to Amazon." Was the surprised look because I was questioning him or because he didn't know why I asked, I wouldn't know. So I said okay. He gave me my receipt and I told him to have a nice day and left. I guess the interaction is up for interpretation, but For me that was an interesting experience and the reason for my giving a neutral rating of 3 stars. read more

I been here plenty of times to return Amazon packages and to do finger prints for the job and it is always a quick experience. The employees are nice, quick, and efficient. I'm always in and out of her quickly and I really like that a-lot. The parking is also very spacious. Store was clean and I'll keep returning to her for returns, shipments, and anything else I may need. read more

The UPS Store - Shipping Centers Near Me - Suffolk, Virginia

The employees are very accountable for their job. They do it. Well they greet you when you walk in the store and they're kind throughout the whole process. I have never had a problem going to the store and go very often. read more

Always helpful when I go. They just made returns easier by adding a self help desk. It's clean and organized inside too. I've used the notary service here and that went well. read more

Horrible service. The associates did not know what they were doing with the printing service. They left very sensitive documents up on display on screen in the store where anyone would be able to access them. The woman trying to print my documents out kept, getting distracted. There is no reason at all that.You need to have a middle person to help you print documents. You need to do like office Max, and provide an email that the user can put directly into the printer and pay for their copies and prints right at the printer, rather than having to waste an hour right with store associates that are incompetent. I had to drive to office Max at Chesapeake. Square to do my printing, and it was still faster to do that, even with the 20 minutes drive each way. read more

I'm sitting outside the store 7 minutes before closing after rushing here from work and it's locked. Store employees are closing the store early (just saw a young blonde that works here sitting in her car)! Super annoying to not be let in after rushing here from work and it's NOT 7pm! Store owner, please fix this ! read more

I used to rave about the service at this store. But The service quality and staff knowledge have dropped drastically while really long wait times, being charged for usually free Amazon returns, charged $2 to email a label to them so they can print it and ' Oh well' attitudes. Tonight I waited 15 minutes as 3 staffers (2 who were brand new and unfamiliar with the computer) were stumped with 3 Amazon returns. One experienced staffer was explaining a process to a customer, so the other two had no direction. As a result, the line grew from 2 when I arrived to 8 when I left. Sadly, they couldn't handle my Amazon return since i had a label, and refused to buy a box. It's really disappointing. read more

Want to give a huge shout out to Ms. Regina!!! She took the time to help me figure out how to mail some important papers for recently deceased father. She didn't have to take the time but she saw I was struggling and in between her customers she came and helped me until I was able to seal the final envelope. This is going above and beyond with customer service!!! If only the world had more people like this. Thank you Regina, keep up the great work and God Bless You. read more

Thanks to Amy this morning for locating my package and arranging for my package to be delivered tomorrow. There was a home fire in my neighborhood on the 16th this month when UPS wasn't able to deliver my package. The only problem was that the driver reported that I opted to pick up my package at a UPS site without ever having spoken to me. When I tried to locate my package online, the supposed site where I was to pick up my package was not listed. I called the UPS Store at Center Brooke #5885 and the most courteous and helpful Amy answered the phone and quickly resolved the issue in a matter of minutes. I so, so appreciate what she took the time to do for me today, she truly is an excellent example of good quality customer service. Thanks again Amy. Karen B. read more

It is rare to find palatable customer service, particularly in these days. I have to say that everyone at this store outdid themselves to accommodate me, especially since I am not able to drive right now. There is not enough to pay for the superior experience at this store. I will bypass convenience of a closer store just to work with everyone at his store. Thank you so much! read more

This is the best UPS store we've been to. We use it for Several things we do business related. The staff and management are amazing and have some great customer service. Thank You For Just A Great Experience When We Walk In The Door read more

I had such a good exp here I had to share. Had a beat up computer being sent for repair. Forgot company's shipping label. The clerk was outstanding, she let me check my email and print from there. That was so nice to have a problem solver and great customer service. I wish I knew her name but she was just very pleasant to deal with. read more

I appreciate I can get all my postal needs complete here without having to deal with the lines at USPS. I can buy stamps, make copies, get stationery, do bulk shredding, and plenty more. read more

I had to drive 30 mins to the other UPS store in Suffolk because this one couldn't help me print a single piece of paper claiming that "it's because they had a new system". The had no intention on trying to help me fix my problem and were very rude. read more

I was the only one in the store and the lady that work here (I think her name is kim) had a very bad attitude. She made it seem like she thought I was an idiot for the questions I asked and it was a big inconvienece for her to serve me. The other time I came here I was served by the guy who was friendly and professional. The other customer was busy arguing (actually yelling) with the kim lady. Either way I really dislike being treated like im an inconvienence and a complete idiot so I dont think ill be coming back here. Prices are steep as well. read more

This UPS store is amazing. The customer service is unparalleled and the owner takes care of her employees, so in return the employees take excellent care of the customers. I've been using their services for almost 2 years, from renting a UPS box for my business, to printing various materials. Five stars! read more

Greeted as I walked in the door. In and out without too much wait, or issues. Amy and her staff treated me with respect and appreciation. I was just mailing off a box but the attentiveness was awesome. Thank You Amy for everything you and your staff did to make things go smoothly read more

I've used their print services a few times now and each time I've been pleased with the service. My most recent visit was more than exceptional! Amy the owner went above and beyond to help me find exactly what I was looking for!!! read more

I see that another customer @ Aturas D has left a similar review to mine. There is a woman there who is so unbelievably rude. I would not have left this review but this is now the second time she has been outwardly disrespectful in front of customers. If I owned that business #1 I would never treat paying customers like that. And #2 I would be pretty upset to see my staff treat them like that. read more

I have been to this ups store multiple times but this last visit will be my last. As I walked into the store I greeted the owner Amy with a hello and said I needed a item to be shipped. As she asked me the address to where the package was being shipped, I noticed that she got angry as I was trying to say the address, I have a dialect and instead of being polite and asking for me to repeat it, she became disrespectful and rude to me. As a owner of a store, I think that when one is having trouble trying to understand someone, they should try to be more understanding instead of coming off as rude. As we proceeded with my order, her tone stayed the same as she continued to be ill-mannered toward me. That will possibly be my last time going to this particular ups store and I will gladly travel to another ups store as needed. read more

I have used this store a number of times since moving to the area over a year ago. Every time I come in I am greeted with good attitudes and great service. I will absolutely continue to do business with this location. Also would like to say that Specifically Amy, Ben, and the young lady with the pink hair who's name I can't remember (sorry!) are very pleasant to deal with. read more