Very concerned and very worried about that package that we paid to have shipped off on Tuesday. The kid who was working didn't seem like he was trained very well. He chose a box that was too small and instead of finding a bigger box to fit everything, he cut another box up to try and make it work? We told him that the package needed to make it to its destination safe because it contained expensive work materials and he didn't seem to understand or care and kept trying to make his Frankenstein-of-a-box work. Thursday Update: the package was supposed to arrive today and we got notified (EOD) that it hadn't shipped. We have no idea where our shipment is and if it's ever going to make it to the destination, let alone in one piece. Trust the reviews for this location; if you want good service, fulfill your shipping needs elsewhere. read more

My daughter left her glasses at my house in St. George, so I mailed them to her in Vegas. They wrapped the eyeglass case in bubble wrap then put them in a sturdy box. They insured the glasses and had tracking info. read more

this store was the most incompetent when handling Quantum Internet returns. they had no idea what they were doing...Erika, was the person that was totally unable to comprehend what she was doing...a total lack of knowledge and unwilling to reach out to someone that might know...Sent me away.. Went to the other store and Kirt took care of everything without a moments hesitation.. It must be the difference of knowledge and proper training... read more

This is for store 250 Redcliffs dr 4b, I had the most wonderful experience with Ms Erika she was the kindest young lady i have ever had, has a sweet personality and very knowledgable with her job, i have never been to a business with customer services with a kinder, smiled young lady.....she deserves more money than she probably gets. read more

The nasty woman working around 4 pm on 5/11/26 was genuinely rude and deliberately unhelpful because she was so incompetent she got flustered not knowing how to access a UPS account at a UPS store. Incompetence isn't an excuse to treat customers with a nasty attitude. Management needs to do better read more

I just left this location after finally getting a label printed and some copies made. Total time was 35 minutes! Erika was great and we were working to get things done when an older gentleman told her to help other customers, yes it was very busy! When I got there 5 people were on the floor helping people and then only 2 with 8 people in line. He tried helping me but got frustrated, called a young man to help me but he had no experience printing from email. Finally got Erika back and completed my transactions! If someone can't help the customer they shouldn't be told to do so. Let the older gentleman stay out of the way. read more

quick and friendly the line went very quick very efficient and accurate thanks guys

I am furious with the store! I have called twice and requested someone call me back. No one has, and it has been a week since I first called. I needed to have something sent to Idaho from Utah. In writing, I requested special care in the packaging because what I was sending was extremely valuable. I hoped that by writing it down whoever was packaging the item would have something concrete to look at. I paid extra for the enhanced packaging. My package arrived in Idaho completely destroyed. The recipient sent me photographs. I could not believe what I saw. From how they treated the preparation for mailing of that box, not having the courtesy or caring to return my phone calls, and charging me for extra care tells me a lot about this facility. THET DON'T CARE! I will never use them again. Judging by their very low rating and predominant of one star this is status quo for this particular UPS building. I wouldn't go there never again. read more

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I have used this store for about five years now. Whenever I do business with them I am always greeted with a friendly hello and a smile. They get me in and out very quickly. They are very efficient and competent. The store is always neat, clean and orderly. I highly recommend this business over other UPS stores in the area. read more

Horrible. Got there and line was out the door...at least 25 people and the 2 associates working there (yes only 2 on a Saturday) were clueless. We also made an appointment beforehand a few days earlier for a Notary signing there and even got a confirmation email for our 12:30 pm appointment on Saturday, and after waiting a half hour in line were told they don't do Notary appointments on weekends. You kidding me? What a clown show this place is! Go to FedEx or somewhere else...anywhere but here!! read more

I went to drop off a return to Amazon today, and Juan was the only one working the desk... there were 3 other people in front of me which is short for this store, but I was amazed at how fast and efficient Juan was! He took care of everyone in front of me and I was in and out of the store in under 2 minutes! Thanks Juan, for your friendly attitude, and fast work! I'm so grateful! read more

*HORRIBLE MANAGEMENT* The owner of this location owns two stores. Their Sunset store location lost a valuable package. One I insured. The value exceeds $2000. Trying to get assistance or answers of any kind from this store is like pulling teeth. To this day, I still don't know what the status of my claim is. Oh, and I was told "We really aren't UPS, we are just a private store." The worst management ever. I will never again use either store. I am going on a month and still, no one courtesy call from anyone. They don't answer their phones. Good luck getting a call back if you have an issue. read more

Terrible service. Laughed in my face when I brought something in incorrectly. Did it to the girl in front of me too. Not helpful at all and extremely rude. read more

Has there ever been a human being less pleasant than Denine? I think not. I'm sorry you hate your life and your job. It would do you some good to use polite words and treat people with a little more respect. "Thank you, Denine." Literal "Hmmmpfh." Response. Mean looks and everyone in line was eyeballing each other in disbelief. Hey UPS. Find someone more pleasant for us to deal with considering your high shipping costs. I wish Usps had been open this early. read more

I would have to agree, I would avoid this place at all cost!!! There is a long line I was waiting to get something notarized. I was told the wrong information, and she would not notarize it. A total waste of time!!! read more

No AC. 30 plus people in line wrapping around the building, insanely hot and lengthy. Get them help at this location asap save yourself the trip read more

19 people in line a only one worker who looked like she was searching and pecking at the keyboard - best to visit during your 2-hour lunch break read more

Come here a lot. Always busy with a usual waiting line to get service. It's a small place with no real organized line for social distancing due to Covid. Think that they should do a better job of making it clearer on how the que line is setup here. Many a time people are stacked on top of each other and you can tell it makes people uneasy. Usual services. Staff are nice, but they could use more to handle amount of sales they push through this location. read more

the lines are always out the door. plan on spending half hour to just drop off package. Yikes this place is inefficient. Good people bad processes. This store is a life suck. Im trying not to buy from amazon just so i never have to go here again. read more

I always dread having to go to the UPS Store... It's fine if you're just dropping off, but if you need help or a receipt, be prepared to wait. This location is usually busy and PAINFULLY slow. They'll often have 1-2 people working the desk, and one of those will be in the back moving boxes around (?). There's no concept of moving the line quickly or stepping it up when there are many people waiting. We arrived to a long line the other day and estimated it would easily be a 30-35 min wait (with an average of 5 mins per customer) and one very slow person working the desk. We decided to jump in the car and drive across the street to Staples (where they offer UPS services) -- with no line we were in and out quickly with their friendly, efficient service. From now on Staples will be our UPS go-to -- not to mention easier parking and they only charge 25 cents/pg to print out your label (if needed). read more

Yes, very long lines most every time but the UPS employees always work hard to help customers and keep the line moving. Lines would improve if UPS would install a self check in kiosk for Amazon returns at this location! read more

This place is trash, go to the one on sunset. The attendant was cool, so props to him. The GM is making their own decisions about what people can ship. Even when you show the attendant what is on the restricted list. Garbage GM. read more

Super nice & helpful. Janny is great & male worker (didn't see his name) helped me out waived some fees he was very polite & helpful!. Sometimes their are lines but they go by fast. read more

Always incredibly slow. Close early before their actual closing time. They also recently started charging upwards of $5 to print your shipping label from your phone. Ever heard of price gouging?? read more

Very friendly staff, will definitely continue to use the store specifically for all of my package needs. Megan was absolutely amazing and I appreciate her help. read more

Yes they are a busy store... yes, you might have to wait, but considering the amount of mail/packages they move through here, I think they do a great job. I'm glad they finally have their "waiting line" more organized. I use them all the time for Amazon returns. Much easier than using Kohls. If we (as customers) have all of our stuff and info together, properly labeled if needed, and/or your return authorization available on your phone, it's quick and easy. They are my go to store. read more

DONT USE UPS FOR NOTARY SERVICES. I made an appointment. I arrived, told them why I was there and that I had made an appointment. The employee told me the notary was on the phone and would be out to help me soon. I waited for 25 minutes even though I made an appointment and had to leave because I still hasn't gotten any help and had to be somewhere else. It was a BIG waste of my time, don't waste your time here. read more

I love so much about St. George so this is a disappointment that I'm even writing this. This UPS store is the absolute worst I have ever been to. There is no sense of urgency and it's almost as if the employees have no clue what they are doing. When I arrived, there were two people in front of me. I literally waited over 30 minutes for the line to move. So completely unnecessary. By the time I left, the line was out the door. Management- please help this store out. They are inefficient and extremely slow at everything... totally unacceptable. read more

Sorry I couldn't give a lower review. I had an extremely important document that had to be overnighted. I paid $121.84 for that service however the package was not delivered until the following day, not the next day, two days later. This created a massive expense for me. When I requested a refund from the store manager being they failed to meet their financial agreement for the shipment of my package. The manager proceeded to create lie after lie that the package had been delivered. When I proved to her it was not, she then called a week later to tell me that I had not made the cut-off and was in the store aster 4:30 pm. My receipt from the store shows that I paid for the shipment at 11:28 am?? Again, a lie. They will do anything not to refund when they make a mistake. Very unprofessional. I will not do business with them ever again and suggest, if you don't have to, don't use them. read more

For Amazon returns the line is always long and there is always a wait. For Copies and printing: apparently they "don't do" copies 45 minutes before close...they straight up just said no. Too bad that are the only store close to my house. read more

Worst UPS store in the country. Long lines. Rude, incompetent help. In the afternoon, their printer is often tied up so they can't even print labels. They ask you to come back an hour and a half later and stand in line for another 45 minutes like it's no big deal. If you're shipping within a 100 miles you would probably save time by delivering it yourself. read more

Such great service by Jan the owner! Her husband actually went and picked up a table for me at the store, brought it back to their store, packed it impeccably and it arrived at my home (out of state) in perfect shape. Her packing of this fragile item was above and beyond! I would trust this store to pack anything I valued, and pack it well! read more

Yay Thanks UPS Store! As usual we were ending with more stuff then we came with on our recent trip to southern Utah. They had boxes on sale. For $2.50 we got a perfect box. We packed our travel books we no longer needed along with stuff we had purchased; books, gifts and souvenirs. They cut down the box so stuff wouldn't move around too much. The staff was so sweet and helpful plus they laughed at my lame jokes. They said the box would arrive in two days. The box was shipped on a Weds afternoon and arrived at our house Friday morning! Woo Hoo! And the box and it's contents arrived in tip top condition! read more

They asked what was in the box and it was a red dot sight. They said they wouldn't take it since it has something to do with guns.

Pros: none Cons: the miserable employees, extremely slow service, the lack of line organization, overall customer and employee confusion Tips: avoid this place if you want to avoid a 30 minute wait to drop off a package Disclosure: my partner and I frequently visit other locations, and there are never issues mentioned above read more

Not impressed. A store centered around service should know better how to serve. Staff was ok, but they charged us $5 per package to have some items shipped in from Amazon while traveling. This is one thing if you have one or two, but should have a maximum as its only a handling fee. Many stores charge 2-3 or have a max. We had 8 small packages and ended up paying them $40. It's a blatant rip off. To top it off all of them had to be rung up separately which was just an extra waste of time. Go elsewhere if you can. Whoever owns this store does not care much about their customers. read more

Super slow and there is always a line. Multiple desk clerks but only one handling customers

The paperwork itself was easy enough. My issue is with the employee who helped me. First, take notice that this address is no longer accurate because they have moved to the outlet Mall about a mile away on River Road just past the freeway exit. When I walked in at 8:20 a.m. there was one employee and one customer she was helping. She did not acknowledge me or say hello, good morning, I'll be right with you. I was there probably 8 minutes before she was finished with that customer. She did her job but was cold with him a little as well. I was returning a Directv box which was fairly easy. Just as the one customer left another came in with 2 boxes and they seemed to know each other. Her comment was, "hi, it will be a minute. I have to deal with her first." Something just hit me the wrong way. Denine wasn't very friendly and seemed a little put out. Be better. read more

I understand the day I went, this store was very busy. And I think the ladies that were working were doing a very quick job of getting through all of the customers. One lady with curly hair was being nice & chatty with people. The lady who helped me came out last, and was not having it. She was rude and honestly just done with her job. I tried to ask her how her day was and make small talk etc. she completely ignored me and was just throwing papers my way. I wanted to bring some light to the busy day, but she quickly put out any spark anyone brought her way. read more

slow service and not pleasant employees. they are not in any rush to move the line along. why won't ups open an additional location near by????? read more