I have nothing bad to say. They are always so quick, accommodating and working with me for my work projects. If they weren't here my deadlines would be missed. THANK YOU ALL SO MUCH read more

I know this specific location has had issues with customer service, however with Dylan at the desk, he single-handedly combats those issues. I came in to mail a couple of Christmas gifts and he was extremely accommodating. He took the time to explain my options, have a pertinent yet succinct conversation with me, and then packaged up my presents for me to ship. All during the Christmas hustle and bustle. So grateful for humans-beings like Dylan, who work hard to serve our community by doing their jobs well. A HUGE shout out to Dylan for doing his job with a phenomenal attitude, in-spite of being exhausted and run down by the 2020 Christmas crowds. Thank you! read more

The UPS Store - The presents Dylan packaged up for me. - Shipping Centers Near Me - Spokane, Washington

This is a great store with several services. You can get a notary public here and grab a few people (customers) who are hanging around (for your witnesses) and that will work if you need to sign something when your bank can't be your notary. There are also some pretty impressive looking copy machines that you could use (prices aren't all bad if you bring your own paper). Plus, this store is also a UPS store, so you know that you can send packages if you need to do that. read more

Personnel were very helpful. Difficulty in fax being excepted and the kind clerk called to verify number and expressed complaint that their fax wasn't working. Very rare to find help like this these days. Thank you. read more

went to mail an Amazon return and was told I needed to purchase a box for 7 dollars. I had already boxed item up in unmarked (no label) box per Amazon instructions. Employees said it had to be in original box with original label....These people were so rude! This item had to be returned that day and I drove 45 minutes to return this. No other UPS stores opened that day, Presidents holiday. so they printed a label and slapped it on the new 7 dollar box, which looked identical to the box item was in, stating this was Amazons new policy. Called Amazon after getting home and was told this was not policy and I had been misled. I would give a negative 5 star to this UPS store; employees lied and were rude. The UPS store on lower Grand Boulevard is great---friendly, helpful and they don't lie! Too bad they were not open that day! read more

The staff have always been helpful, efficient and knowledgeable about which shipping service best meets my needs & budget. The store is clean and well organized. I especially appreciate that I can send things by mail after post office hours . read more

I have always come in here with relatively simple needs, but they still manage to impress me every time. I think it comes down to the guy they have working the day shift over there. He is awesome. Quick and to the point, professional demeanor, speaks to the various services with confidence and authority... just a pleasure to work with. read more

WITH THE EXCEPTION that YELP has the WRONG MAP/DIRECTIONS. It's off REGAL not 57th and it is NOT behind the Dental office it's closer to Albertsons on the Regal side immediately off Regal!!! read more

Horrible customer service, go somewhere else! It's unfriendly the moment you open and walk in the door. Train your workers!

I am British and I've been coming to this shop for 4 years to drop off my business packages and this is the first time I've had the misfortune of encountering this rude cow.. someone should teach that asian/hispanic looking woman some manners and customer service!! Rude and doesn't know how to talk to customers! Or she's just rude to people who are colored??? Not a smile or thank you or have a nice day. Maybe because I'm not white??!! read more

The young dark haired woman who works here makes going to the UPS store an awful experience. I've had to deal with her on three occasions since COVID broke out and every time she makes me wish I'd driven to another store instead. She's rude, demeaning and makes everyone in the store uncomfortable. Why does she work here? read more

Excellent service and kind staff! Even when they were very busy they took the time to help me with my complicated printer order. Thank you!

I have been standing in line for over 50 minutes and two people have been helped. Your trained employees were in the back doing other tasks and the trainees were working the cash register. Finally one of your competent employees took over and the other trained employee left the business. There needs to be better staffing during the busiest time of the year read more

If I could give it a zero, I would. The store on 29th in Spokane rarely answers their phone, today a rude, incompetent chauvinistic pig insisted that the man is primary on mailboxes and would not listen that there is no man on my mailbox that I've been paying for the last 6 years. 3 days ago, started leaving messages w address to send my mail as this is why got in first place with all my travels. They never did. And then have my mail to someone not on my box. Way to go. Tried to give this twatwaffle 2 options...he hung up. read more

My friend is going through a difficult situation and has a legal POA to pick up her husband's mail who happens to be in a Mental Hospital since July. Her husband is extremely paranoid and delusional and has very little insight. They have been giving her a difficult time getting her husband's mail. Each store is infividually owned. They have told her weeks ago legal would have to look at her POA. She has had to call the corporate offices and the US Post office who gave her contradictory information and said a POA would allow her to recieved mail on behalf of another. Her husband and her are paying customers for years. She predominantly handles all the business affairs. I actually took a copy to the US post office where a family member works to ask them. Their manager looked at it and noted it is very legal. She also calked the USPostal Service and also was told she could pick up his mail. Every other agency has accepted it yet they have not been accomodating and have been stalling on giving her the mail. This woman gives so much to the community and to her family and does not deserve this treatment. She recieved one phone call back from a worker byt not one call in 2 months from the owner of stores 1296 and 3832. Shameful! read more

So I needed to fax something and of course I don't have a fax machine at my apt. I walked to this UPS Store and the guy that was helping was friendly. However, they like to way overcharge for a simple fax. I needed to fax 3 pages to number in California. So for 3 pages of fax it would have cost me $4. Well, in this kind of economy $4 is nothing to sneeze at. They wanted to charge $2 for the first page and $1 for every page after that. So instead I just mailed the darn thing. read more

I am a regular customer,but as of today I will NEVER set foot in this store again.The young man, tall with glasses was so rude and condescending. The package I was sending was a bit pricey so I asked if I could send another way..his reply was no..no help what so ever..I do think we could have figured out something,or at least talk about some options..he just walked away..well now I am walking away and never returning...small business SHAME on you..such poor customer service.. read more

I brought in a painting that has been in our family for many years, and asked them to wrap and ship the painting. The protection for the painting was fantastic; I couldn't have asked them to do any better. read more

Just came in to get a copy. The staff was super nice and helped with the copy. They didn't even charge me the 10 cents.

Holly is an exceptional employee she helped me with color copies and fax service she is very polite and a great person with a bubbly personality i will be referring my friends and family to this store they are really great. read more