Updating my review from 3 years ago. Now that this place has been updated and is no longer showing as the drop off point in Staples. (I'm not sure why it showed that before...) Anyway, this UPS store has been like any other normal one you can think of. I have shipped packages to friends and family a few times; but mostly used this location for returning products on Amazon. If anyone here was ever rude to me I probably don't remember it, because interactions with the employees there are always short. I get in, do what I came to do and leave. I'd recommend this location to anyone who lives nearby. read more

Always a friendly face and kind word behind the counter. I ship packages here mult times a week. High recommend this UPS for their multiple stations, helpful attitude and a smile. read more

Great friendly staff and very helpful! Employees were nice and helped with the best options available.

Just went into the UPS store in Seneca. Please friends if you want good service especially at the holidays do not use this location. I was going to be charged for a larger box than what I needed because this location " ran out " . I asked about being up charged for a larger box than what I needed and was told you can go somewhere else. So give the owners business away!!! I asked her name -Ashley employee number 177599....wow thanks Ashley for great customer service at the holidays....we ended using a different service provider.... Mary RN read more

I have used this location on numerous occasions, and I have always received excellent service. Yes, they can be a bit pricey, but the convenience is so worth it! Also, the employees are always courteous and efficient. I will continue to use them. I do not understand the negative reviews, because I have never witnessed any of these things. They are very busy, and sometimes there are lines, but overall I have had excellent experiences here. read more

I was at this store today to ship some new sheets to my mother who is ill with cancer. I walked in and was greeted by Christina. She wanted me to produce my shipping label that I did not have. I bought the sheets at a local store and I have never preprinted a shipping label except for returns to Amazon and she was very put off by this. For the cost of sending, she needed to print it for me. I also had to spell everything for her. By the end of the transaction I decided I will never go back again. Not a very professional attitude! She was rude. read more

I sent a Next Day delivery, that took two days. UPS tried to blame the weather, but when the tracking was looked at, we found that the item was shown as out for delivery at the correct time. I called UPS and they finally agreed that I should get a credit of approximately $75, but put me off to the UPS Store that I sent it from. They screwed up and I'm having to jump through the hoops. I contacted the UPS Store in Seneca and was told I would get a call back from the manager, after I went through the trouble of explaining everything to yet another person that couldn't do anything. Of course, I've not gotten a call back. It's not the Store's fault that the package didn't get delivered, but it is their fault that they are "UPS" and won't call back. Why pay $75 to deliver a letter if it's not going to get delivered, as the service I paid for? My best advice is to use USPS or FedEx. read more

Been there several time over the past few months. Very friendly people. And much faster than standing in the lines at post office.

They are a rip off! Charge you double the normal postal rate and then they use a plain envelope that they charge for instead of using the post office priority mail envelope. Stay away from them! read more

Only used them for print jobs that were ordered online --- have been charged a different amount than what was paid for online, they were not printed right, from bad colors to wrong paper (twice) and they take too long to print them and don't notify you when they are ready. I tried using them 5 or 6 times, complained to the owner and gave them another chance and they still didn't get it right. If you use ups printing online, use the one in Clemson. They know what they are doing and their rates are cheaper. read more

This was the worst experience I have ever had shipping something. We were trying to return an iPhone for a repair, and they mispackaged it so that it did not conform to federal standards for shipping a lithium ion battery and was returned to the store. This is a shipping place, right? They should know how to label things correctly. We had to go in to check on the status of our package since it had been returned and they never notified us of this. Five days later they still hadn't sent it back out, even thought the manager assured us it had left the store earlier in the week. After confronting the manager again, he told us that they had staffing problems that week, and proceeded to show personal text messages describing the stomach problems of his employees, while calling other customers he had had to deal with "stupid". We took the phone from them and to an Apple Store to be fixed so that we would no longer have to deal with incompetence of this location. I am completely disappointed in UPS, and encourage anyone reading this to use any other shipping method available to you before you frequent this location. read more