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The UPS Store

2.9 (20 reviews)
Open • 9:00 am - 5:00 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

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9 months ago

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Local

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10 months ago

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3 years ago

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7 months ago

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3 years ago

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2 years ago

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2 years ago

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Local

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2 years ago

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4 years ago

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2 years ago

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3 years ago

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5 years ago

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5 years ago

Very nice, conveniently located, have a small selection of shipping supplies. Very friendly staff, great neighborhood spot.

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6 years ago

The girl at this location is consistently so rude. She has a terrible attitude and the worst customer service

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4 years ago

I arrived before the store closed at 5pm and the woman wouldn't ship my package. Terrible customer service.

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3 years ago

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5 years ago

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4 years ago

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6 years ago

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3 years ago

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Ask the Community - The UPS Store

Santa Monica Mailbox & Shipping

Santa Monica Mailbox & Shipping

(22 reviews)

An actual one-stop shop. We used to walk all the way to Wilshire to FedEx to print, but now I can…read moredo it all here !! There are mailboxes, yes, but they also print, laminate, and I was even able to make an appointment for a notary to meet me there. Excellent !

When I first stepped into this place I saw that everything was very disorganized there almost like…read morea Hoarders place. The elderly man that was working there looked very disheveled. Normally I don't like to judge people on their appearance but I did get that gut feeling that this place would not be good for me as far as customer service. I felt it deep in my gut. I wish I would have followed my prompting within. I was going to send a package FedEx and I needed to get a copy of something first as far as a Xerox copy. He said that the my electronic copy was too dark a color it would use too much ink and he was close to running out of ink on the copier. I looked at the information that I sent and it was white so I didn't see what the problem was. And I just found it really unprofessional that they don't have extra supplies of ink so they wouldn't be in the predicament of not having enough ink in their copier machine. He showed me that the copy that I wanted was dark on his cell phone. But like I mentioned on my phone it was white. He might have had an ancient phone I don't know. Then he was going to be charging me $5 more than if I went to the FedEx store on Wilshire. And I mentioned to him I usually pay less and he says why don't you go to that store? I reply that if he didn't want my business that I can gather my stuff and go there. Just a really weird interaction. Then he wanted to charge me $1 for me to use my credit card to charge what I was paying. It was just turning into this whole nickel and diming thing. He seemed to be unclear disorganized nothing really made sense. And then he moved to the back of the store and I said aren't you going to help me? He said I could go to fedex. I just promptly took my stuff and left. This was so unnecessarily weird and lots of things that didn't make any sense. Plus he was rude. And strange. And I'm definitely never going to go back.. I noticed that their replies are very rude as well to people who gave their honest opinion here. Very toxic very strange.

Mail Boxes & More

Mail Boxes & More

(48 reviews)

Sawtelle

This is either my fourth or fifth mail box vendor in the past ten years (I keep blowing my witness…read moreprotection cover and have to move a lot). Though this store lacks a lot of the thrills and pump of other similar businesses (such as greeting cards, knickknacks, keychains...), If you want a place to get mail and send mail, and even a fax or two, this is the place. The owner, Jerry, is very friendly, always greets me by name and helps me with my shipping and receiving needs. Would the place be improved if they offered greeting cards, scented candles, those small license plates with your names on them, or maybe even those flashlights that are the size and shape of credit cards that you can keep in your wallet? I don't think so. They do what I need and they do it well.

I would not recommend this company. We were charged $350 for international priority shipping (which…read morewe later found should have cost closer to $200), and when the package went missing, they were completely unhelpful. They claim to have direct connections with a FedEx representative, but that clearly wasn't true. We were told for days that they couldn't reach their "rep," yet we were able to get through to a FedEx manager ourselves on the first call. We ended up doing all the work, calling FedEx, opening cases, and tracking down information while receiving little to no meaningful communication from the shipper. Throughout the process, we were given conflicting information from different FedEx representatives. At times we were told the package wasn't lost, that it might be delayed, or that there could be missing paperwork. Meanwhile, this company quickly jumped to saying the package was lost without showing any real effort to investigate further. Even worse, FedEx informed us that the package had been "under search" for over a week and that these updates had been sent to the shipping company, yet we were never notified. This package contained special and irreplaceable items, which makes the lack of care, transparency, and urgency even more unacceptable. They completely mishandled the situation and left us to clean up their mess. Save your money and go directly through a major carrier.

The UPS Store

The UPS Store

(127 reviews)

I had a very concerning experience at this UPS Store. I paid to have a valuable package rerouted…read morethere for secure pickup because I was out of town at the time of delivery. When I went to collect it, they refused to release the package because the last name on the shipment did not match my ID. I explained that I was recently married and have not yet received updated identification. I provided multiple forms of supporting documentation, including my order confirmation, email correspondence with the retailer, confirmation of rerouting to this UPS store, and a health insurance card showing the matching name, but staff still refused to release the package or offer any alternative. The retailer also contacted this UPS store directly to authorize release of the package to me, yet staff still refused and would not even return the package to the sender. UPS would not even provide any confirmation that the package was still in their possession. The way I was spoken to throughout this interaction felt incredibly rude and belittling, and I have been left with no way to retrieve my package or have it returned. I am very worried about the safety of my item.

I had a very disappointing experience at this UPS store. When I first came in, they told me I…read moreneeded to bring a box for Amazon return. He told me any shipping box. I went all the way home, got a plain brown box (with no writing on it), and brought it back. Then they told me they wouldn't accept it just because it was a different kind than the boxes they sell. At that point, it felt like they were just trying to force me to buy one of their boxes instead of helping me. After I complained Then they said the box needed to be taped but refused to provide tape. Very unprofessional and disrespectful. Another customer ended up helping me with tape, and only then did they accept my package. The whole experience was frustrating and unhelpful. For a few dollars on a box, they lost a customer- I won't bring any UPS deliveries to this location again. No wonder they have so many bad reviews. I wonder why the owner doesn't care about the bad reviews. He needs to train his employees and teach them good customer service.

The UPS Store - shipping_centers - Updated May 2026

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