Great customer service. And I loved how they offered a coloring sheet for the little ones! Friendly staff and I could hear an upset customer on the side but the staff remained professional and calm. read more

The UPS Store - Cute coloring sheets offered for children - Shipping Centers Near Me - San Antonio, Texas

Helpful and friendly staff, they have some great equipment that was able to do the scanning that I needed at a much lower price than other places I checked. read more

Bob was kind and attentive and helped me return a few of my grandmothers packages as well as amazon returns of my own. It was a quick interaction, and he went above and beyond to make it easy and quick! read more

i saw the bald manager with glasses giving a hard time to a guy doing an Amazon return. Then another customer was complaining the guy was taking too long. I didn't hear what was said but the two other customers got into a verbal altercation and instead of trying to split it up the bald manager guy advocated for the impatient customer to "kick his ass" he said "you better get out of here or this guy is going to kick your ass". why advocate for your customers to harm each other? very unprofessional. I left and went to another UPS store. won't ever come back here. read more

Love this place. Service here never, ever disappoints. Bob and the other associates always go out of their way to give you the best customer service experience. Fast and efficient. I won't go anywhere else. read more

My name is Lloyal Rouse I'm computer a technology a dinosaur. Any time I visit your store I hope and pray that Bob is there ...he is so patient and efficient at his job. He is Truly an asset to UPS .... Thank you so much Bob! You are old school customer service!!! read more

Not sure why I gave 3 stars but they deserve 5 stars. They are always helpful when I need their services. read more

Went in and customer in front of me was having trouble with Jo Jo who was attending her. The young lady left very frustrated and annoyed. JoJo was very condescending, not helpful or solution focused. We begrudgingly proceeded next hoping that we wouldn't receive the same treatment. We needed something notarized. There are so many things that went wrong and I won't waste your time listing them. All I can say is that the experience went from bad to worse. Same bad service, lack of wanting to help or find a solution, disrespectful, and condescending. Went as far as to give a half-assed apology and then say he was not really sorry. The service and the attitude were so bad, I asked if he was having a bad day. He later reported that maybe I should question whether I was having a bad day. I explained that my day was fine until my experience with his customer service or lack there of. I have been a customer of this UPS store for over 20 years. I have recommended this place to friends and family for their shipping needs. Everyone has crappy days, the difference between a professional with integrity, and someone who doesn't care is whether they choose to take that bad day out on their customers. The owner/manager was not there, and the other employees were mouthing "I am sorry" to us. Terrible experience, and I'm not sure I'll ever be back again. Especially if Jo Jo is at the helm. read more

Nice place, Convenient location, clean, parking lot is adequate. Prices are a bit high when insuring compared to competitors. The noteworthy part of my transaction was near the end of the sale. I provided the exact address printed as the recipient specified in very detailed shipping instructions. The lady helping me changed the zip code, and then asked me to sign that all of the shipping information was precisely as I needed it. I asked if I signed her release, with a different zip than the recipient wants, and the package was not received, would my signature interfere with a claim. She said she didn't know, but assured me that the zip was right. I felt as though I was providing a document that would never provide me any security. This review is posted after the Package was confirmed as received. Although awkward, they came through for me. read more

The reviews I read on Bob were all positive ... and, after visiting earlier this morning, I wholeheartedly concur. Very polite, concerned and supportive. He caught my zip code error (thus preventing my parcel from arriving in Germany and not IN!!!). I recommend this location sans reservation ... opening at 0700 is another plus! read more

I'll keep it short and sweet: This location leans towards the efficient side and welcomes you into the shop with a smile. If you don't have your items packed, they can pack them, but only if a "packer tech" is available. On the other hand, if your item is fragile, they will make sure it arrives safely and intact. read more

Very nice staff, great service, and they don't mind answering any questions. I've shipped a few packages from this location and it is my favorite one and a short commute for me. read more

The man working was exceptionally helpful and friendly fast service. Nothing like going to the post office, I'll come back here for sure

This place must have a new owner that does not focus on customer service, which is the heart of their business. The staff acts like they don't want to be there. There are no warm welcomes or smiles. You are made to feel like an inconvenience as staff focuses on what they want to do while you stand waiting at the counter. If they are concerned about expanding their business they need a customer service make over. I'll only use this location as a last resort, not first choice. read more

I visited this location to send a large package home. The staff were friendly and very professional. They made sure the address label was correct before completing the transaction. The location was extremely easy to access and very clean. Thank you ladies, for all your help and friendly conversation. read more

Great customer service! Fast, polite and helpful! I show up with my package and they do the rest, thanks Brandon for all your help!

Used to love this location but I'm done with it. Used to be an employee named Mandy who was fast, friendly and did it right. Now there's the owner, who can work the systems but tapes and labels everything horribly and sloppy. Doesn't impress the customer and I worry about any package she packs making the trip. The other employee is always a problem. Takes 10-15 minutes to enter a package in the system (wow!) and almost always gets stuff wrong. Always gives price and then I have to figure out what that is because she never asks if I want insurance (just puts it in and I always have to catch and remove it) , and never asks what level of service I want. Always quotes home cost and then is surprised that it's going to a business address and has to change the price- even though they always have pre-printed shipping labels! I NEVER leave here feeling like I can trust what will happen to my packages. read more

Must have got the new employee. Thankfully another employee stepped in and helped. Long story short will not be using this store anymore.

There are two staff at this Ups Store who are not friendly when I walk in to say hello and they look right in your face and don't say anything so I am guessing they think I am crazy for be raised with manners. They have an really bad attitude problem and when you approach them at at the counter they try to make them self look busy and hide in the back of the store so you have no other choice but wait in line for one of the staff that have customer service skills.They only talk to some customers. I think if you are running a store you need to have customer service skills without customers you will have no business. So everyone in the general public be very very very aware and stay far far away. read more

Great location very professional and quick had me in and out in 2 mins. Service with a smile I have gone to this location for years and don't have one complaint and that's a lot coming from me. I highly recommend this store to anyone... read more