The owner asked me to pay $2 for packaging Amazon returns which is not right. As prime member, the return is authorized for free, no need to package as well, I still have the original Amazon packaging, just didn't tape and seal the box. Do I suppose to pay $2 just for some scotch tapes? read more

I went here and printed 3 pages and the guy told me the card reader only allows 5 dollars and up added an item to it to reach 5 bucks and I ended up paying 7.35 for 3 printed pages. Never seen this at any other UPS. read more

I never thought I would be the one to review a UPS store but here we are. I'm only doing so in the hopes to warn another person, before they make the trip. They charged $2.93 to print a shipping label. Which whatever, the price of everything has gone up. I then am told it would be another $3 fee to ship my item because it's a USPS label, when they advertise on the door that it's a USPS friendly store and offer the services there. I have also never had an issue dropping off a USPS package at this location with an added fee. She was at least kind enough to tell me ahead of time, before I handed her the package. I then look at my receipt and the cost for printing the label is to basically EMAIL them the 1 sheet of paper. read more

The UPS Store - Printing Services Near Me - Richardson, Texas

If you are a person that prefers to utilize services of place where employees have ZERO common sense, pass on this UPS location. I came to this UPS to drop an Amazon return package.. I did not have a shipping label so the girl behind the counter said there is the email on the cash register to email it and we will print it. After she printed she charged me almost $3 for printing the label ... charging $3 isn't an issue. Not mentioning it or placing a sign mentioning the fee is unacceptable. Here's the best part ... I didn't have any cash or credit cards with me ... I do have a printer in my vehicle so I went to the car to print it ... and FOR THE LABEL SHE PRINTED ... she said she was going to shred it. Completely mind-boggling. Horrible customer service ... read more

Everything was awesome when I went in store. Workers were amazing and was a good experience. Would come back again.

I am a cancer patient who receives his medicine via UPS delivery to a UPS store. The last four times this is happened no charge. Today for no reason it cost seven dollars. Without any explanation other than we didn't get any money for it. When clearly it has UPS written on it. The people here are unprofessional and most of the time unhelpful. I would recommend going to Coit and Campbell read more

The UPS Store - Cancer medicine delivered using UPS to a UPS store - Printing Services Near Me - Richardson, Texas

I always have a great shipping experience at this UPS store! The clerks are always friendly and helpful and super fast. They also have a great selection of greeting cards too! read more

I showed up to this store with four giant boxes. The clerk, Jonathan, came and voluntarily helped me carry all of the boxes in. It was an Amazon return and he literally walked me through how to use the app and correct a mistake I had made, sitting patiently with me for a good chunk of time. Super helpful and professional store! read more

We needed a quick notary and our bank referred us to them. It was quick and easy and cheap. Not only did we get a package shipped that was sitting in the car for a week, we got a medical notice notarized and we didn't even know they provided that service. read more

The UPS Store - Printing Services Near Me - Richardson, Texas

Super friendly staff! Always eager to help. Not sure why anyone would give this store a bad rating. Wonderful staff!

This used to be a great store. Not anymore. I took in an Amazon return. I've done that quite a few times. I've never had any problem with it until today. The manager or owner - not sure which - was helping me. The Amazon return email only included a shipping label instead of the customary QR code. When I showed it to him he told me it would be no problem and that I could just email him the label and he could print it. Seemed so helpful. When I was done I started to walk out and he stopped me telling me I owed him for the email. I was incredulous. He charged me $3.50 for receiving an email and printing it. Had he told me before hand I would have just taken the box home and come back another time. So I paid him the money and left. Terrible customer service. He could have told me he was going to charge me for that. read more

This is my favorite place to ship stuff. They are always helpful and friendly! They are also observing mask rules and social distancing so I feel safe there. read more

I've been going to this store for over 2 years and never a bad experience. The AT&T equipment got returned very quickly and efficiently, all of my Amazon returns were always processed immediately, always meticulously clean and friendly personnel. read more

Literally the worst customer service I've ever encountered. Every time I come here I regret it. I'd rather drive across town than deal with these employee. You're better off going to Campbell and Coit where there is A+++ customer service. read more

Efficient, convenient, and reasonable shipping price. I was in and out in under five minutes, and the package made it to the destination on the promised day. read more

I have been using them for all my mailing needs and a PO BOX, not once have they ignored me or not provided great service, they even greet me by name. When pandemic started, they even brought out packages to me so I wouldn't have to worry about spreading any germs to my wife who is compromised. Don't know why people complain about service. They're there to provide a service and if you feel you're being overcharged or not dealt with to your satisfaction, then go wait in line at post office to only be greeted impersonally by their agents. read more

I go here to make deposits for my USAA account. You practically can get anything done here.

Make sure you don't need (2) small pieces of tape for an Amazon drop off return. They will charge you a "$1.00 convenience fee" for that. The clerk, however was quite friendly. read more

Came here to return some AT&T U-verse equipment. Showed up around 3:30 and there were 3 guys in front of me already. The guy at the counter had 5 things to ship, each going somewhere different. I stood there for 5 minutes and he and the UPS employee had only gone through weighing 2 packages to get shipping estimates. The employee says, "Sorry, there's another person that will be back shortly!" As two more people stack up behind me. A couple more minutes and I'm outta there. This is ridiculous. I end up going to the store on audelia and buckingham and get served in less than a minute. read more

The sales Associate did not tell me how much it would be to fax my documents. I just assumed it would be the same amount as a printing service at Office Max. So $1 at the very most per page. It cost me $1.89 per page. I had 4 Pages total so $6.56 to fax 4 pages. Highway robbery if you ask me read more

The UPS Store - $6.56 to fax 4 pages. UPS, you should really be ashamed of yourself. Greed is a sin. Just saying! - Printing Services Near Me - Richardson, Texas

Britnee and Christina was outstanding awesome customer service and very friendly. I will travel anywhere for that service. Will be back go see these ladies read more

Rip off store. I can't believe they can charge these kind of prices for shipping something.

I've read really bad reviews before about this UPS, but up until today it's been fine for me. I went in this morning to get some small padded envelopes. The lady behind the desk told me there would be no extra charges above postage to mail them when i came back in. When I returned, there was a man working behind the counter. He refused to just put postage on my envelopes without an $8 tracking charge per envelope. I told him I didn't need them to be tracked, but he still refused. I returned home, googled postage, and just used stamps. $1.65 per package versus $8 plus the postage that he wouldn't check for me saying he had no way to know. What a shame. This UPS is so close to me. Bad customer service today. read more

Would give this location 0 stars if possible. They attempted to charge me a 2.00 store processing fee to ship a prepaid amazon ups package back. Do not goto this UPS store!! read more

Walked in to ship a Zappos return. I needed to close the box that the original shipment had come in. The guy behind the counter told me I needed to buy a roll of tape, or there would be a taping charge, my choice. I took option C and left the store. That's pathetic to charge on top of something you're already getting paid by Zappos to ship. I walked into the Mockingbird and Greenville location an hour later, and the guy laughed when I asked if they charged to tape a box closed. He said of course not. read more

I feel they took advantage of my 82 year old mother sending something to Austin on 12/16 to get delivered before Christmas. Sold her 3 Day Select instead of Ground which cost at least twice as much. If you know UPS at all, sending Ground inside almost all of Texas gets delivered the next day. Even with Christmas, it would never take 4-5 business days. Called them and got, "Sir, we gave her options to assure that it would get there before Christmas". Hope you made enough on this sale to make up for all the future ones you won't get because of it. read more

This place is terrible. I've been there twice to send things. Both times I was overcharged with services I did not need. Should have learned my lesson the first time, but unfortunately I fell for it twice. I will never go back, and advise others to also avoid coming here. read more

$2 shipping charge, it's like eating out at a restaurant with free bread but they charge for individual butter packets. Skip this location; there's another location no more than 5 minutes from this one. I feel that nickel and diming outgoing packages isn't good business when other locations take your returns for online shopping with no 'service fee.' read more

This location is intense about their tape. They want to charge you $2 to tape up small boxes. I could go buy a whole roll of packing tape for $2. The UPS location near Preston/Belt Line doesn't pull this stunt - they will hand you a roll of tape to use as you need. I took my box and left; don't waste your time heading to this particular UPS Store. read more

Poor attitude and unfriendly service. All I wanted to do was a mail a package! I didn't pay for the extra attitude on the side . F- read more

I arrived at the this store after a harrowing experience at Fedex and reached just 5 minutes before closing time. The lady handled all my shipping needs including printing return labels, preparing return envelope, attaching extra notes on the outside. She was extremely courteous even though she herself was feeling under the weather. I would definitely use this store again. read more

As a daily UPS shipper this store exhibits the worst customer service. Multiple times the staff was rude and tried to even charge for using tape to seal a UPS box. Stay far and go to another UPS store! read more

Horrible customer service. I've visited so many other UPS stores in the area, and this is, by far, the worst one. How can you be a pack and ship store but refuse to help me tape up my boxes. Seriously?!?? read more

The staff was polite but were completely unhelpful, We had a return label for 4 packages, and they basically were unwilling to ship 2 of them because they would have to be strapped together, which would cost an extra $4 each. Basically they had lots of suggestions so long as you were willing to pay, they were willing to print out one of the labels again for $3. So if they are able to make extra money they are willing to help, but help alone no. I would not recommend this place at all ever. Drive the extra 2 miles to a different store. read more

This place is the worst. Seriously. All the previous reviews are accurate. The employees are rude and condescending and don't care about your shipments. Just save yourself the time and drive to a better ups store! It'll be worth it. read more

This store does not deserve any star. I asked to use their computer to ship and was told there is a surcharge of 25%. I know UPS is very aggressive on their billing system but not this bad. Luckily I had a choice with their competitor which is open on Saturdays to accommodate all your needs. I HATE UPS. read more

Horrible service. They shipped my package using some local Lone Star Overnight instead of UPS without even telling me. And worst of all they left the package on the door without handing it over the person. Never use their service. read more

My printer has been down so I've been going to ups stores to print, since they are much more convenient than the library and have had a good experience at the ones in Frisco and plano. However this location was terrible. When I entered I asked a clerk how much it would be to print 20 black and white copies, the woman was very sweet and told me that it would be $3.47.. I literally used the computer for 5 minutes and went to pay for my copies. At the counter there was another woman with tattoos and horn earrings she seemed to be in a bad mood and looked annoyed. She rung me up and said my total was 8.17. I asked her why the price increased by 5$ and she rudely shouted COMPUTER TIME. I've never been charged for computer time at any other ups store and there was no one else in the store or waiting for the computer. Plus 5$ is just absurd. Never will I go to that ups store again. Bad customer service, and over priced read more