Consistently the most helpful and kind people. Always willing to go above and beyond, if this UPS Store has 0 fans, I'm dead. 1000/10

I'm giving this 3 stars because the owner and manager are lovely but the rest of the staff makes it really unpleasant to go there. The prior crew was swapped out several months badk because of bad attitude. The new crew seemed promising initially but it's reverted to the same experience. Zero friendliness or warmth. Just surly. Customer service roles aren't for everyone and sadly this location cannot seem to find a group has the right attitude. I will literally go out of my way to 12th and Chestnut to avoid this experience whenever possible. Never any issues there at all. read more

I have repeatedly tried to call this location to obtain information regarding an insurance claim with UPS. For some reason, no one ever answers the telephone at this location. And like others who have reviewed this store, I too have regularly felt the staff to be horrible. I live 2 blocks away and unfortunately have had occasions where its been necessary to visit this store. It's NEVER been a positive experience. The staff are generally hostile and regularly demonstrate an attitude of inconvenience, as if the presence of customers were an irritation. Only the young Latino man working there has ever exhibited any kind of professionalism. After repeatedly attempt at contacting them by telephone, all calls now go straight to voicemail. And after having left a message, no one has bothered to return my call. It appears that I'll have to go in person, which I dread... STAY AWAY AT ALL COSTS. Trust me, you will thank me. Dr. Michael Johnson Jr. read more

Worst customer experience every time i go in here, rudest staff ever who have no clue what they are doing and their shipping rules and regulations completely alter depending on the person. cannot believe this place is actually real. look out for the girl read more

UPS Store #3263 at 1735 Market St. Philadelphia is ghetto and unprofessional. This is the absolute worst service that I've ever experienced. The manager, Jalen, is rude and has no control over the store's employees. I and an elderly woman stood in line for several minutes before the manager (who, to be fair, was on the phone with a customer) literally pleaded with employees, who were standing around chatting, to help. It was incredulous. Use this store if your only other alternative is to walk the package to its destination. read more

This has been my go to UPS store. The staff are always helpful and go above and beyond to make the experience timely and efficient. I sometimes have to arrive just before closing in order to ship my packages. Even with 10 minutes before closing, the staff is kind and helpful. They work up to the last minute! Thank you for your help. I know I can always trust your store for my shipping needs. read more

I was the only person when I walked in, to drop off a little package, the woman works there was chilling in the back area with probably her boyfriend, she doesn't want to work, or see you or anyone. She clearly show that she got a problem with me showing up here with her attitude and tone of voice. She said something, something hurt my feelings, then said have a nice day when she obviously doesn't mean it. That upset me, i left the store, then walk back in 30 seconds later. I was telling her I don't deserve this kind of treatment, temperature started rising, then the boyfriend threatened me. Luckily there were cameras inside, it got escalated to the point I have to call 911 to have police escort me out safely. This happened about 2 months ago. Just go anywhere else but there would really help your day go better. read more

1 Customer Service Rep. consistently is rude, insulting and breaks American with Disabilities regulations without consequences from Owner or Manager. Even after emailing complaint to UPS and store itself. read more

This is a great UPS Store location with a great owner. The staff is very helpful. The get very busy so make sure you plan some time in case you need to wait in line. read more

The UPS Store - Printing Services Near Me - Philadelphia, Pennsylvania

I had a terrible experience at this UPS Store in Old City, Philadelphia. The customer service representative was beyond rude. He spoke down to me, made sarcastic comments, and even threw my package into a bin, resulting in damage. My wife had a similar unpleasant encounter with the same employee, who was aggressive and disrespectful. It's clear this employee has a pattern of unprofessional behavior. Avoid this location if you want to be treated with respect. Spanish man with a frizzy pony tail is the representative, although I never had much luck with any of the employees that work at this store. read more

The employees here are incredibly kind! My dog loves to come pick up packages here almost as much as I do.

I love this UPS store. The workers are always so helpful, so kind, and very diligent. Thank you for always making every visit easy and quick. read more

Rude service person. Wants customer to put package close to him so he does not have to move. Then wants customer to take boxes and put in container. Basically, he does not want to work. Saw him give different level of service to female customers. read more

They're the best here - I'm always in and out within minutes! Always so friendly, helpful, and never fail to make me laugh when I'm here! So grateful to have the best staff servicing the UPS store in my neighborhood! read more

What makes this store great is Charles. I think he mostly works evenings and weekends. He ALWAYS has a smile on his face and is polite, efficient, friendly....all the good things. I have been in multiple times when he's there, and he's always nice. There is at least one other person who works during the day, and she is NOT so nice. Sees you walk in and then turns her back on you. No 'hello, I'll be right there'. She acknowledges you when she's good and ready. But this review is about Charles. He should get a raise and then have input into hiring so you get more employees like him. Thanks Charles! read more

employee dejuan awesome customer service very kind patience very friendly and efficient

I have consistently experienced the worst customer service from this store. The operations are disorganized, environment is chaotic and the staff (80% of them) are typically in a terrible mood. Take your business elsewhere if it's possible. read more

I'm happy to say the UPS store on 3rd between Market and Arch has improved drastically from the previous owner. Khalid, the new owner, has created a great system for checking in packages and checking them out (you actually get proof that you package was sent) plus the staff he has hired are both friendly and knowledgable. During covid the system in place guaranteed safety between the staff and customers. I felt safe. I have been using this store for over 7 years and it is by far one of the best run UPS stores in Philly! read more

I have lived by the Old City, PA UPS store since 2005. Today, I went in to return a package with the original packing and return slip from the company. A gentleman name Khalid was the customer service employee on duty and the store was completely empty. I walked in with a great attitude and asked to have my package returned. Khalid then informed me that he should charge me for the approximately 6 inch piece of packing tape that was needed to seal the opened original plastic package. So, I repeated his statement and said, "did you just say that you want to charge me for a piece of tape?" Khalid replied that yes, this was what he said and that tape was a supply product and the customer should be charged to use UPS supplies. Dumbfounded, but still calm and cordial, I told him that I frequent this store often and have never encountered this kind of policy. I then said that I couldn't even imagine how much you would charge for a piece of tape. He stated that I keep bringing up the tape but that he would seal the package but I should still be charged. I am still bewildered by this lack of customer service, his rude attitude and the greed involved in charging people in a neighborhood UPS store. I will not be frequenting this store in the future and can not imagine the greed of this company if a piece of tape is a billable offense to a frequent customer. read more

Charlie was a great help. Kind, thoughtful, professional, patient, showing genuine care to each customer he assisted. Charlie gives his best effort to all who visit this local UPS Store. He has all qualities of a great employee. Truly a pleasant person to be on the front line, in this demanding customer facing role. Well done! Keep up the good work. I will return to this UPS Store because Charlie is here providing us such great service and support. read more

6/2/2020 EDIT: The package this store obviously misplaced after it was delivered a week ago miraculously turned up today. No explanation was offered but then again, one would only be necessary if I were an idiot. 6/1/2020 EDIT: As if things needed to get worse, today the store is just closed. No explanation, no apparent pre-planning, they're just not open. A sign on the door says without any hint of apology that they're simply closed. Old City is and has been completely peaceful and quiet through this entire mess everyone's going through. There is absolutely no reason for this store to be closed today, a Monday and a regular business day. Customers (myself included--though trust me, if there were another option, I'd take it) have packages that we can't get to because they decided to just not open today. ORIGINAL END OF MAY 2020 EDIT: The service issues at this store are only getting worse. You may have seen that someone from the store responded to my earlier review with a weak apology but then spent more time and effort offering a bunch of excuses that don't address the real issue. I called again yesterday about a package that USPS delivered to the store on Tuesday. The person who answered the phone said he can't look up the tracking number because it's a USPS number. I was in front of a computer and so was that employee. I looked it up myself. It took literally five seconds. So I read from my screen the information that he refused to look up on his screen. I explained that the USPS status is delivered and I told him the date and time that it was delivered. He said the USPS is wrong and they didn't deliver it. Remember, this store had misplaced a different package of mine in just the past week. I asked him if he is really asking me to believe that the USPS just entered a bogus delivery date and time for a package that they actually didn't deliver. He said it's "possible." I said "Sure, it's possible but it's not probable." He again insisted that the package wasn't delivered and that the USPS tracking information was simply incorrect. And I again hung up in frustration. I just went to the store again (for a different package; the one they obviously lost is still lost) and there are around TWELVE people lined up on the sidewalk. I waited about five minutes and the line didn't move AT ALL so I finally left. Also, we still don't know whether they fixed the front door or if they're hoping it will magically resolve on its own. It's a small store and they only let in two customers at a time. It has ALWAYS been a small store and I've never seen a bunch of customers crammed in there. After several consecutive days of long waiting times for the customers, adjustments need to be made. Have an extra worker back there. (We can see back there. There absolutely is enough room for another employee so don't give us another serving of weak sauce about that point.) Also, when you have a dozen people lined up out in the sun waiting to come in and utilize your business, it's time to pick up the pace. Yes, it is possible to work faster and not make mistakes. We are in a special circumstance and businesses need to flex to meet that circumstance. This business is not doing so and the customers are the ones who suffer. Do you think I'm the only customer over the past couple weeks who had to leave frustrated and without my package? C'mon. In roughly the past week, I have left the store frustrated after waiting in line on THREE occasions and I've hung up frustrated and with unresolved issues on TWO separate occasions! GET IT TOGETHER! read more

This UPS store is run by friendly and fun people. They always greet you with a smile and ask you how you are. They are also accommodating when you have a question, or five:) read more

This store has "optional hours". This is the second time I came and they were not open at 8:00 AM. It is 8:30 and it is STILL NOT OPEN. I would leave as about 15 people already have but I carried a large delicate package 5 blocks and don't want to carry it back. I called the Chestnut Street location that is owned by the same owner and they tried to be helpful but I am still waiting for it to open. I am putting in a complaint with Amazon. It is not a store they should count on. Still waiting at 8:48 am for a store that opens at 8:00. Now the Chestnut Street location has stopped answering as well. No update and the owner is aware of the situation. There have been 16 people who are encouraged to write yelp reviews and hopefully will so that others do not frequent this location and the owners either step up their service or close up shop. I left after an hour. The other location simply stopped answering our calls. 22 people came by and left during the time I sat. I am notifying both Amazon and the UPS headquarters. read more

Kinda surprised that the dude gave me attitude for my package not looking like the "rest of the packages he's seen." Dude didn't know what a cabbage case was and was disappointed that he had to lift it. You work for a shipping company, darn it. read more

Tom! He is absolutely incredible! Made our day, twice! He is super helpful and kind. Loved our experience and would visit this UPS store for any of our mailing needs, especially to see Tom! read more

I created a virtual mailbox at this UPS. I am there pretty much every day. The staff are very helpful, friendly, and give me every confidence that my packages will be appropriately logged, that I'll be alerted via email when they arrive, and then found quickly when I get to the store. I find it one of the happy things in my daily routine. I really count on this location - and think they do an excellent job. They need to invest in a new door handle! read more

After my first review of this store, I received a private message from a store employee saying: "Please contact the store management with any issues you may have, as opposed to slandering the store and its services online. If you would like, I can give you a personal tour of our store and the hundreds of packages the we handle on a daily basis (99.999999999999% of which are not yours). This only affirms my opinion of their customer service. Also, slander is verbal and not printed. All my statements were true. I'm contacting corporate. read more

I ship things out of here somewhat frequently. Each time I walk in here, the employees act as if they are somewhat suicidal. Any question you ask, they basically mumble an answer and point as if you were already supposed to know. In Old City, I've never experienced such a rude staff anywhere. I continue to go because of pure convinence, but I will tell you their customer service is lacking on a new level. There is a young black guy that works here who is always pleasant and it's a shame he's not there more often. The rest of the staff really needs to be replaced. read more

I needed some flyers for a conference over at the Pennsylvania Convention Center. Not wanting to fly across the country with hundreds of papers, I decided to find some place that would let me upload my files online and make copies so I wouldn't have to carry them there with me. The UPS store was a much cheaper option than FedEx/Kinko's (I think it was 39 cents for color copies) and they did not disappoint. Granted, they messed up one of my orders (I had asked for double-sided and they printed on 2 single sided papers instead) but they promptly corrected the error and the customer service was excellent. If I ever have to go to another convention in Philly, this is the place I would go to for copies! Note: do not try to walk from this store to the convention center with 1200 sheets of paper in tow. I had to stop at every block to try to catch my breath. I'm kind of stubborn. There are buses. read more

I had a 50+ pound package delivered and was unable to carry it myself. Charles was extremely helpful and carried it into my building for me! He is always so positive and willing to help, thank you Charles!! read more

After a management shift, the staff is now less than helpful. I just tried to pick up a package at 4:58 and the door was locked, and the employee inside waived his hands 'no' when I knocked. I miss the old days with the cheery and helpful staff. read more

This place has a friendly and helpful staff! I went in to mail off a package and had the pleasure of meeting India. She is a pleasant young woman with a wonderful personality. She was helpful in getting my delivery off and also helping me locate a great spot in the area to grab lunch. Thanks India! read more

Very variable service depending on who you get to help you. My building requires all our packages to be sent here. Often I get a very helpful and accommodating person who locates and retrieves my package right away. Often I get someone who doesn't want to be bothered. I've been told on numerous occasions that my package was not delivered there (despite having confirmation from the shipper that it was). Then when I go back the next day and have a helpful person, the package magically appears! A recent interaction about a "lost" package was filled with sarcasm about how "wonderful" USPS is and how it's not UPS fault the package cannot be located. It's very frustrating and a big waste of my time! read more

I stopped into this store to return a rug that we purchased online. While I would not recommend purchasing a rug online, I can highly recommend this store and particularly the associate, India. She helped me wield a cumbersome rug into one of their boxes. In fact, she carefully cobbled together two boxes and helped me cram this 46lb monster neatly into it. She might not look like much but she is certainly mighty. India went above and beyond the call of duty for this one! Great job!!! read more

Customers beware. We used the Phila location at 51 N 3rd street last Saturday for convenience to ship and overnight package. It was expensive but successful. When asked to provide a positive review of the shipping experience, a coupon for 50 free business cards was offered. We sent the review off from the store and were then told we had to come back for the cards. Here is where the experience begins to go bad. I would be concerned about the management and staff at this point if I were you. After nearly a week of excuses including two more in person visits, I experienced a collection of refusals including, "not knowing how to set up cards" to "only the manager knows how," and "the coupon should never have beed given to you but, Honey, I will do this just for you..." The UPS Store manager told me Wednesday evening that I would get a proof of the card on Thursday morning and could pick up by COB. WhenI didn't hear anything, I called and was told that other things were more important to her and the service would never be provided. It's not the free cards that became my issue but the total lack of service. I am sure you are aware that there are many other shipping and printing options in CC Philadelphia and repeat business is built on relationships. read more

I had a UPS package to ship and went to this store. It met my expectations. The package arrived at recipient well packed and on time. They asked me to give a Yelp review if I was satisfied, so here it is. Thanks. read more

This is a positive rating for the associate India. I accidentally left my jumpdrive at the store after having printed documents the day prior. Not only did she guarantee it's safe return, she is always pleasant to work with and greets customers with a solution-oriented approach to their various requests. She is positively highlighted often on Yelp. Thanks for being positive and keep up the good work! read more

This review is specifically for Ashley who is so awesome! I've had some issues with this location recently, they've misplaced multiple packages & were not helpful AT ALL in locating them. The other day I came in for the 4th time trying to pick up 2 "missing" packages and Ashley searched the entire store and found them both for me (after previous employees told me they were missing). I appreciated her help SO much! :) read more

Best customer service. Everyone is so friendly and welcoming. Give those guys a raise!

Just left this store. With the help from Gina and Ashley they were able to pack up my oversized item and ship it. They promptly packed it and gave me my tracking info. Fast, friendly and courteous service. Great little store to have in the neighborhood. read more