Had to make an EZEE FIBER equipment return and Ethan here at the UPS Store was so friendly and helpful! Dealing with EZEE FIBER has been such a headache but luckily, Ethan was great. Amazing customer service. I usually visit the UPS store on Broadway but from now on, I will be coming to this location! Thank you! read more

It's always hard to rate a shipping store. So instead of rating on an individual experience I'm just going to rate the overall experience I've had for the last few years. I have never spent more than 15 minutes waiting in line at this location. They get packed, they have lines, and they run out of space in the store for you to wait in line. But the people have always been very patient, they've been very quick to get you squared away, and I've never had an issue with service, my packages, or anything else. I also highly recommend coming out on a weekday during business hours, not necessarily during rush in the evening or the morning. Late morning, or early afternoon will set you up perfectly for a quick and efficient shipping experience. read more

DO NOT USE THIS LOCATION! Horrible Staff! Every time I have went in here, two young Black guys with Long Dred Locks are constantly talking to each other, like they are in a Barber Shop and causing long delays. They work Very Slow and are Extremely lazy! T I went last week and had 5mins til they closed and a Light-Skin Black Dred Locks worker told me "Hey bro, we are closed"! I am a 50yr old man and he addressed me like a child. There were 3 people in line and I argued w/ him about the existing time. Then an Indian man was waiting in line and Told the staff to take me..He was a family member of the Owner. If the Indian guy was not there, I would of been thrown out. Those 2x Black workers with the long dreds need to be FIRED so this business could make profit and efficiency. read more

I own a box at this location and it is the best one! The boys are so helpful and friendly every time I come and even help with large packages. Derrick greets me by name. Everyone is efficient and friendly even when they have a long line. Keep up the good work! read more

$5 to print a UPS label...sickening. Imagine all the people that come to print ups labels. Easy scam for them I guess. Head over to FedEx and do the same thing for $0.20. And if it's a FedEx label it's free... read more

I visit this store frequently. I'm a big Amazon shopper. And I visit this store to make my returns. The service here is amazing. If they see you holding a big package. They come from behind the desk to help you with it. They are happy to look up shipments and other orders that you have. When I had to ship something out. I was explained all of the options and different pricing. The location is on Shadow Creek Parkway. Across from Nolan Ryan Middle school in the Shopping center with Donut Haven and Pizza Hut. read more

This store and the employees are wonderful!!! This is how ownership and taking care of your team looks. I'm relocating back to Arizona and I must say the service from Keenan with scanning docs he was so professional. I then needed 4 medium size boxes shipped to Chandler due to my PODS container being full!! Denise, Evan and all the staff were so pleasant and understood my needs of the items being shipped. The cost was economical and I didn't even think of shipping these items as opposed to having it in my car for the 17 hour drive! LOL!! Thank you to Everyone at UPS Store on Shadowcreek!! You're AWESOME!!! read more

The convenience of this store made it a more attractive pick than driving a few miles to the post office. There was no wait upon arrival so I was in and out under 10 minutes. The customer service was great as I was greeted, asked what I needed to mail and the agent taped my open box for me! He even created an account for me because this was my first time shipping from this UPS Store. Easy, breezy and quick process. read more

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I love the staff and their customer service in this location. They always make you feel welcomed as a customer. Clean location. I'm usually in and out quickly. read more

Amazing staff, very caring and professional! Everybody in the store make you feel welcome all the time. read more

I use this store frequently and I always have a great experience. Staff is friendly and knowledgeable. They are very busy but they seem to work efficiently and the line moves fast read more

I needed documents notarized and immediate prompt service was provided. The staff was very attentive to my needs. Thank you UPS for being kind, and patient. read more

This location is very popular. There are always several customers. The parking is good. I've never had a problem finding parking. They are practicing safety and social distancing like most businesses. When you arrive you have to stand outside the store 6ft from the person in front of you. They only allow 3 customers inside at a time. They even have a recording that plays while you wait to explain what you are supposed to do. Waiting outside in the heat and sometimes rain is kind of frustrating when all you need to do is check your mailbox. However, you are covered while waiting. But it's about safety for everyone. Sometimes the wait is somewhat long due to the nature of what a customer might need if they are mailing several packages. The staff is very nice. They typically remember you which makes it feel very small town, warm and welcoming. When I had several packages and mail coming often at one point, they knew my mailbox without even reviewing my name and info and they collected all the mail and began putting it in a large bag and boxes for me. They even allowed me to drive to the back loading area and put several extremely heavy packages in my car for me so I wouldn't have to make several back and forth trips to my car. I know the regular post office wouldn't do this extra service for customers. The team is young, but don't let their ages fool you. They are knowledgeable and willing to assist in ways you don't expect. The manager and owner are both extremely professional and truly care about providing quality service. So if you are looking for an alternative to the regular post office, I highly recommend this UPS store location. read more

I've been here 4 times. They have been very busy each time. They get people in and out very quickly and are polite. Professional!

I use this store frequently to drop Amazon packages and all my other packing and shipping needs. It's easy to get in and out and staff has always been friendly and helpful. read more

I am a frequent UPS Store customer throughout Houston and this is my favorite store. Great customer service, efficient, and positive attitude from employees. Even when they are really busy, they try to keep the line moving. They have a customer for life. read more

I had to return a package and I walked in with a box going back to AT&T. I was greeted by the a snotty Abercrombie-garbed teenage clerk who said "AT&T?". In the course of the transaction, he said maybe 6 one-syllable words and it ended with him saying "There you go" and handed me a receipt. Word to the wise store managers...tell the kids to be a little friendlier, put on proper work attire and don't act like your over your job. read more

Don't get a mailbox here. After closing out the box, they didn't forward mail to me, even though there was an agreement--one that required me to pay full shipping and handling. They also denied getting anything, although I have confirmation that they did. This makes me think that the two lost packages they blamed on the carriers might not have been the carriers. Some of the staff is quite rude, while others are kind and polite. But losing my mail and lying about it, instead of forwarding it as agreed, goes beyond matters of politeness. USPS is cheaper, more reliable, and allows free forwarding; I regret ever spending money here. read more

I appreciate the social distancing measures put into place, but visits here are usually annoying. For instance, if you request UPS pickup of your Amazon return and the driver doesn't come and doesn't leave a mailing label then you cannot just bring the item to the store. You have to go back through Amazon, cancel the return, and request it all over. Also, have your scan codes pulled up before you come or screen shot them. They have no wifi and for some wireless carriers (like tmobile) their store is a dead zone. So you will end up waiting to get in and not be able to retrieve your code. The nail shop next door will let you use their Wifi if you are in a pinch. read more

Made amazon returns painless and fast. Less than 5 minutes and the clerk told me what to do without attitude! Thanks

Returned an item to a seller that told me apparently it wasn't. So I contacted this particular UPS which is conveniently close to my home and was kindly assisted by Denise. She was very patient, helpful and most of all courteous and professional! Thank you Denise! Well done for a great help! Very much appreciated especially in stressful times like this! read more

I came to this location to ship an item for return to Amazon. The representative who assisted me advised me that she was going to charge $.25 for tape. I was quite surprised at this statement. I informed her that I've never been charged for tape and she said each location is individually owned. When a franchisee makes that statement, I believe it to be inappropriate. People patronize business because of the brand. Also, I'm sure they get paid from UPS a fee to accept packages. If you don't want to get charged for tape, I reccomend visiting either of the locations on Old Spanish Trail. read more

Evan was amazing he was quick efficient and very professional. He definitely made my day better. It definitely was a great experience now a days when customer service has went to the dogs. read more

I have had a box here for a couple of years just for receiving packages. The staff is always friendly and the place is the best when it comes to shipping packages. I've never been greeted with anything less than a smile, even when the person in front of me is throwing a huge fit and taking out their frustrations on the teenage cashier. If you tend to have packages not get delivered or "disappear" which is what used to happen to us, then get a box here and have all of your stuff delivered here. Its saved us tons of time having to contact amazon about missing packages. Well worth the $5 a month a box costs. read more

I have used this location for years. The owner and her staff are always polite and attentive. They allow our local small business to function with real time updates on packages, courtesy reminders, and print solutions that go against some of our biggest competitors. Of course, I recommend this group for shipping, print, and private box services. read more

I had 2 large amazon packages to return. I was greeted at the door by helpful staff who carried in the packages. Scanned in the bar and left within 2 minutes.....now that is efficiency and customer service !! read more

Always respectful and fast for printing, package notification, and other items that it takes to help me market my business. Highly recommend this group.. read more

This UPS store just really helped my sister and I out by rebuilding a box to bring down the cost of a much wanted Santa gift going to my niece in Kentucky. My sister and I really appreciated their help. In this season of crazy spending and busy parents this meant a lot. Thank you, UPS!!! read more

I've been a customer for years and am always greeted with a hello and a smile. It's the only place I'd trust for business shipping and receiving. They do things right. read more

The lady that is there was very helpful and patient. She stopped what she was doing to help customers that walked in, did not ignore them like most places do! This is definitely my place to be when I need to send packages! Excellent service! read more

Husband brought in an envelope and a small box. Both items under a pound. I'm an eBay seller so I know the rules by now. The girl proceeds to tell him they can't take it he has to take it to usps. Which in fact is incorrect because they do service usps. We know they can't provide a receipt if it has a pre paid shipping label ( We obviously already track it from eBay ) not once did she even proceed to actually pick up the package and weigh it or look for a pre paid shipping label. And if she did any of the two things everything would have been just fine. We took it across to the next parking lot and dropped it off no questions.... Was it really that hard??? read more

Went here today and they really went above and beyond. I had a really awkward item to mail and they took lots of time to package it so that I could ship it the cheapest way possible (Still $60). The girls that work at the front counter were super nice and I really appreciated all of their patience. I will go here every time I need to mail something in the future. read more

Great place the owner Ms.Leane very supportive of the neighbors and customers. She will do her best to resolve the problem even if its not her fault. I fully recommend the store for shipping and packaging. Keep up the good work!!! read more

I originally called this store to obtain directions as well as understanding the deadline for last pickup and was warmly greeted over the phone and provided perfect directions and deadline. Located the store without issues and was able to get my package delivered just in time for the daily pickup! Thank you for offering a pleasant experience to your customers! read more