I am a former USPS employee, and I must say that the UPS store has the best customer service in…read morePasadena. They have gone way above and beyond several times for me. I'd give 10 stars if I could.

Excellent and welcoming service. After being turned away from the fort Smallwood location, we drove…read moreto this UPS. A brief background: we came to drop off our xfinity cable boxes and were abruptly refused help saying that the system was down for three days and to come back. We drove four minutes to this location to enter a welcoming hello, cordial conversation, and awareness that the service was not down at all. This is the location that will get our business in the future. Thank you Brian Garven!

I often have packages to pickup or ship and do not always have time or feel like finding a big name…read moredrop-off site. Glad I looked up this place one day. Not only was I able to have my package needs met, I was also able to purchase packaging supplies. Additionally, I learned they have some mailbox space and notary services. So glad I stumbled across this store, now I have a convenient place I can trust with my packages. Bonus, it's Black woman owned!

UPS dropped off my package there after an attempt delivery at my house. The next day; I picked up…read moremy package there. The lady there was very courteous, understanding and helpful. I recommend using these guys to ship anything.

It was time to get rid of the Leaning Tower of Pisa that was my mailbox. I found Top Notch and…read morefigures well if that's all they do, they should be good at installing mail boxes. They were! Carol guided me through the process of ordering the box. It came quickly and installation was done post haste. Snowzilla did not stop them. The installers did a tidy job, hardly getting the snow dirty.

These guys are professional and fast. They were exceedingly accommodating and took some of the…read moreworry out of an already stressful situation. Thanks, guys. I'd definitely recommend.

I think this location has gone downhill…read more I never had an issue returning things to Amazon or shipping, but today the person at the counter looked at my returns and said "we only do 3 returns now". I didn't see that policy written anywhere and never heard it before, so either she was making lying or this location just won't do more than 3 returns. Either way I went to another location where the staff was helpful. It's unfortunate because this location is very convenient.

Came here to drop off some packages to ship today. There were no customers in the store, the clerk…read morebehind the counter greeted and helped me right away, and she was friendly and professional. It's nice to encounter team members who enjoy their jobs. The parking lot was super tight because of piles of snow but that's a seasonal issue.

I only go to this store to send packages. Why? The employees are always efficient and polite. I…read morestop in at least once every two weeks. I have seen people yelling at them from line for them to go faster. I have seen a 60+ year old well-dressed woman cuss out the staff because she didnt have the label to mail her return with her. They never break a sweat and never give the attitude back that I have seen. Jomi has worked here for a bit now that I have seen. He is ALWAYS kind and always polite and efficient. I highly recommend this spot. They always have a line but that is because they aren't kicking your boxes around. I almost don't want to tell you because I don't want to add to their stress.

I always have a good experience at this location. The staff are quick and friendly and make sending…read morepackages a breeze. I've never waited longer than 5 min, even at Christmas time!

Rating this store with two stars only as the open hours are erratic and ever changing, sometimes…read moreweek to week. Cannot remember how many times I went there, walked up to the store and was unpleasant surprised when it was totally closed. Other Ups stores seem to have more stable hours/days, so I won't be going to this one going forward as I can't depend on it.

Carlos is always friendly and provides outstanding customer service. I had a very pleasant…read moreexperience. John

This review is about several experiences at this location. It is always difficult to deal with the…read morethe store. every time there has been difficulty, it is with the location owner herself If a box has any damage she will not take it or want to charge you to tape it or sell you a new box. I have been dealing with the Pasadena store and they are so much easier to deal with it is worth a little extra drive for the ease of dealing.

A nice UPS store. Independently owned and a local business. We had something expensive delivered…read morehere and it was kept safely and we picked it up with no issues. Nice service and location too!

My mailbox bracket snapped when the post was hit by a truck during the snow storm. I researched and…read morefound a comparable bracket from Midatlantic Mailbox Inc. I ordered Premiere 3" St John Scroll Mailbox Bracket for $101.22 including shipping to my place. Once I replaced the broken bracket and attached the mailbox to the post, I went to place it into the hole that was prepared in the ground. When I placed the entire post/mailbox assembly into the ground, the stress of the placing the post into the ground snapped the bracket the same way the old one broke when the truck hit it. When I reached out to the company for a replacement, I was told that it was the installation error by not using the mailbox support/bracket and it wasn't designed to hold my mailbox that is heavier. Nothing in the descriptions of the product showed any limitations on weight and when you actually look at the design, you can see how flimsy the design is. Look at the photo and make your own conclusions. If this bracket doesn't even hold up to the installation of the post into the hole, this will not last. Do yourself a favor and avoid this product as well as this company. They don't stand behind their product and blames the customers if anything happens. Do not support this company. Avoid as they will not help you.

Dear Anne, I called…read moreabout 2 weeks ago to order a part for my mailbox. I am writing today to express how thoroughly impressed I was with all the folks I dealt with at your company. I spoke with Brandon on 11/16/20 where he walked me through ordering the part. Extremely willing to assist. Professional. Knowledgeable. Thorough. I called the next day to request confirmation and tracking info and was told that Brandon was unavailable. Lora answered the phone and immediately offered to look up my order and help get me the info I needed. She found my order right away, emailed the info to me and I was on my way. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. Today I called to get the email address of the boss (you) and Lora and Brandon. I left a voice message initially. Marlene called me back promptly and gave me the info I requested after I explained my intention to write to you. Again; extremely willing to assist. Professional. Knowledgeable. Thorough. And kind enough to tell me a little more about your company. Certainly, if I ever need a mailbox or parts, or come across someone who does, I would highly recommend Mid-Atlantic. Too often we complain about bad service. Rarely do we acknowledge great service. THAT, was great service. Thank you.