We contracted iShipItRight in November 2020 to ship our household goods and furniture overseas, in…read morea grueling transatlantic move within a move from USA to Germany, right in the middle of the pandemic. We were attracted to iShipItRight because the price was right, and we were extremely nervous because we'd never shipped overseas before, and as the adage goes, "you get what you pay for." Bottom line, iShipItRight exceeded any expectations we had and we will gladly step up for them.
iShipItRight undercut the next competitor by $200, and MANY of them quoted us nearly twice the amount iShipItRight did or more! Liezy in Sales guided us thru the process, made it super simple, and put our minds at ease. She spelled out precisely how much each step cost and pointed out what they couldn't cover and may be extra if Germany did not like x, y, or z. She also explained the insurance, and everything was crystal clear. Plus the down payment of only $500 to get things moving was an affordable bargain.
As time got closer to the move. obstacles came up. Our stuff had to be picked up from two different locations, Germany was asking for an exhaustive inventory while the country was going back into lockdown, and we had to navigate the tricky holiday season when absolutely everything in Germany shuts down for days. Our nerves were shot. That's when we met Xiomara in iShipItRight's Operations and she understood our obstacles perfectly. She set up a plan that was exactly what we needed, and guided us thru writing the list. She even checked my work!
The plan had a hundred moving parts. iShipItRight acts on your behalf and hires subcontractors to pick up your stuff, palettize it, transport it to port, store it as needed, ship it overseas, receive it overseas, get it thru Customs, and ship it to your door. It was maddening to imagine. Atop our personal move, our stress levels were thru the roof. A couple times, we did not hear back from them as quickly as we would have liked, needing confirmation to our confirmations of confirmations, so we really appreciated Hannah the team coordinator for excellence hands holding and babysitting. We realized our stress the toll the move was taking on us and how many things iShipItRight was managing on our behalf. Hannah became like a friend as she reassured you what was up and when, and it was the nicest part of the process.
We looked them up out of paranoia that our stuff wouldn't vanish like Titanic and saw poor reviews from couples just like us because their shipment was held at the receiving port or foreign customs or damaged in transport, and we had the same worries, but still remembered these had been explained as possible risks by iShipItRIght. They're not lying. You're dealing with foreign governments and companies--some of them are not going to like your shipment, and charge extra just to look at it--that is not iShipItRight's fault. They are newcomer on the logistics scene, and family owned and operated. Given the complexity of what they do, we came to respect their work greatly, and are standing up for them.
They stood up for us too. The receiving company in Germany came across like they weren't paying attention or didn't read our emails or didn't have time for us... and tried to DOUBLE CHARGE us for customs, storage, and delivery! One phone call to Hannah and she had them sorted out within a day. Everything arrived when they said it would arrive, and perfectly intact, even the most fragile things, dry and clean. Frankly it was freaking amazing.
Yes, it is a funny feeling in a family business because there is a large cast of characters and a Wimbledon of call transfers. Some shipping companies bragged to us about their price, and others bragged about their experience, but mostly they gave us the creeps. Nobody felt as honest or right as Hannah, Xiomara, and Liezy. They were great! So fair is fair: iShipItRight is pretty awesome! They'll be who we use for our next overseas move.