this ups store is amazing !!! I always get the best service and they make things so easy for me!! they are efficient and always professional. It's so nice to do business with a store that takes pride in what they do. read more

The best UPS store in town , always friendly always professional. They helped me a lot with my shipments on a daily basis and I receive quality service every day . Thanks a lot for your awesome service and for staying open. read more

These are the nicest people, always friendly always helpful and soooo fast. They even remember my name. Thank you all for making everything much more pleasant. read more

New management is very hospitable and helpful. They gave me a good price and fixed an error I made that would have cost me a lost passport. Greatly appreciated. read more

Every time I've visited this store, the staff have been friendly and helpful. During COVID, they've put measures in that made dropping off parcels quick and efficient. read more

My experience is only with the in-store Printing service and staff. Documents emailed are usually ready in an hour or less (I've showed up in 40 mins and had a document ready to be printed before. Though, in such cases, you may want to stress preferences like paper size, colour, etc at the store as the staff may not have had time to read your email properly). They also have a computer in store so you can use (at an additional charge) to download and print your documents from a cloud storage or external flash storage. So far, in my experience, the staff are friendly and willing to correct customer misunderstandings. A little more upfront transparency on the printing prices (especially for print via email) and email service charge will be great as unexpected costs are a big turn off. However, the additional charges are usually tiny. Plus you likely get a nice free folder to keep documents in after printing ;) read more

If I could give this place 0 stars I would . I've never been so confused and disgusted by a lack of customer service in my life . I received A notification saying my package was ready to be picked up , I called to confirm so I could pick it up since I live really close . The woman on the phone said they were closed and I had to pick it up the next day , I asked her a few questions about the sizing of product etc . Eventually she seemed a bit annoyed and told me she needed to get off the phone because there were customers and they were about to closeup . I then asked her to clarify whether the store was ABOUT to close or CLOSED because I lived close and could pick it up really quickly beforehand she replied "were closed okay" in a firm tone and I responded "okay" and hung up since it was clear she needed to get off the phone promptly . Not even 30 seconds later I get a call from the store and it's a man this time and he's angry saying " you no longer have a package at this location , you have no respect , you can go pick up your package from Brampton (which is the farthest location from me) . I sent the package back w/ the driver next time don't hang up on people " completely perplexed I asked him what he was talking about and asking how I was disrespectful and he hung up on me . I call back to figure out what in the world just happened and he's accusing me of hanging up on this woman while she was speaking and saying I have no respect so he sent the package back with the driver . I explain to him how the conversation went he's still saying " oh well you can go pick up the package in Brampton you don't have a package here if you have a problem call dhl cause we don't have anything for you " I explained to him that I didn't just abruptly hang up on her & that she seemed in a rush to get off the phone so when she said "we're closed okay" I simply said "ok" and hung up because she had already explained what I needed to know and it seemed apparent that the conversation had concluded. He's still angry telling me I need to pick up the package from Brampton even though he has clearly received the wrong information and is in the wrong. I assume he suddenly realized he messed up and went off the deep end so he changed the Story and started to say "the package was sent back because it was flagged " i asked him how the package had convieniently all of a sudden been flagged by dhl when clearly the woman I spoke with prior let me know it was there and ready to be picked up and then he started saying it was flagged by dhl and he doesn't know why so I need to call DHL and he hung and wouldnt answer any of my calls afterwards. Absolutely appalling and disgusting . Even the representatives at DHL I spoke w/ were shocked and now are attempting to locate my package because he told me he sent it with the driver to Brampton but they could see no scans to confirm this which is a major inconvenience. It's shocking because prior they had always been friendly when I came in. But this was just ugly and will forever taint my perception of them . I will never respect poor customer service when there are many other similar locations which can do the same job without the inconvenience and headache. read more

I delivered something here. I am a quiet person. "Mike" rudely said, "You can't speak?" I asked him to sign. He asked where. I told him it doesn't matter .He then insulted me again saying that I have to tell him what I need. He didn't actually sign it, he just scribbled the pen a little bit, purposely not signing it. I asked for his name. He said it was Mike. I don't know if it's really Mike. Very, very, very, rude. read more

Wanted to charge me $5 for a roll of tape because I needed literally one piece to close my box. They had a tape gun sitting there and would not let me use it LOL. I walked out, would never support an owner that believes in ripping people off. read more