Each time I have gone here for different reasons, the staff is extremely helpful, patient, and they try to help you when you don't know how things work. The young lady at the front is very kind. Excellent place. Once I went for something that they don't handle and the young lady took the time to tell me exactly where to go and it solved something I needed to do right away. read more

Always very helpful and great customer service. Super-fast shipping and informative! Going there often, they treat you like family.

Always great service and fast. Friendly and fair rates. Sol has helped me the last few times and she's been excellent! Really the best place for shipping things out. They make a burdensome activity feel like a breeze! read more

My fathers fave place to get things notarized "the right way". This place seems to be patient and understanding regardless of the size of the task. He uses their services quite often and I'm yet to hear him Complain. Thanks for helping my dad! #liveandlove read more

Dropped off and paid for 2 large items to be wrapped and shipped on Monday, 6/14/21. Was told it would be done and shipped, arriving at its destination on Thursday 6/17/21. No update provided on tracking number. Stopped in to the store on Saturday, 6/19/21 to find out what was going on. My package had not yet be wrapped or shipped. I was told it would be done on Monday 6/21/21. Today is the 21st and it still has not shipped. I paid close to $500 for these items to be packaged and shipped in a timely manner. This is unacceptable and poor business practices. Stay away from this place! read more

The UPS Store - Still not shipped! - Printing Services Near Me - North Miami Beach, Florida

Went to get passport pics and Gustavo was so professional and kind . Did not get the name of the young lady working with him, but she was quick and professional as well. Quick and awesome experience read more

My experience at the store was one that I thought was going to be extremely stressful, but it was not. Milly helped me through my MANY transactions and made me feel so much better about the huge shipment I had to make. Thank you! read more

The worst UPS store I've ever dealt with. I hate writing negative reviews but it's almost like this location works hard on making your experience negative. I paid $10 or so, to UPS through the app- to have a package rerouted and delivered to this location due to conflict with delivery. I received the confirmation of delivery and when I arrived at the UPS STORE, I was met with a very rude staff who couldn't find my package and while speaking amongst themselves about "this ALSO happening yesterday" they decided to go with the excuse that the package was never delivered and UPS was incorrect with their delivery confirmation. Keep in mind, the app is very detailed- it says the time of delivery and name of person that received it. The package was delivered the day before, 40 minutes before closing and the staff claims it was impossible for this to be accurate because they do not accept packages at that time. Their arrogant attitude that accompanied the message was laughable. Btw- the manager was part of the group and the problem. The worst part of this disastrous scenario is that my package is "lost" and it was a personalized momento in honor of a family member that passed away and it was supposed to arrive prior to the anniversary of their passing. This never happened and I know have to go through a claim and investigation with UPS. Ridiculous and extremely frustrating. This location should be closed. read more

BY FAR THE WORST UPS STORE I HAVE EVER BEEN TO! The staff is never on time in the morning, there's usually a line waiting in the morning outside. The staff is slow and does not give you good customer service, they seem tired and drained. They need to hire more energetic, faster moving people. read more

Of the two times I've come to ups, the service has been impeccable. I am impressed with the customer service especially in north miami. Both times I came last minute and unprepared but the staff was always quick to help me, even finding an address for me. George and his manager took me a minute before closing and assured me everything would be fine even when I offered to go back another day. I would definitely return to the store for my mailing needs! read more

I was nervous about sending something so valuable through any service. I did add insurance to my order. THEY DID AN AMAZING job packing up my valuables. They arrived on time and in Perfect Condition. Thank you all so much. And thank you to the young lady that took pictures on my phone for me of valuables so that I had evidence for before and after shipment. read more

My local UPS. Charging 50 cents per copy is an insult to the community. The business owners should be absolutely ashamed of themselves. If you need to charge 5x the going rate to rip people off to pay your employees , maybe you should consider another business. You're a minute away from the highway, in Miami Gardens...you're not in aventura. Even the aventura Fedex charges $.10 a copy. Reconsider the fact that you're going to lose my shipping business (and you charge stupid prices) because of the sheer audacity you'd have to charge someone $20 to place 40 sheets of papers into your copier. read more

Straight up lazy and slow workers. Don't come here if you need your service done quickly.

What's the point of having set hours of operation of the business doesn't abide by them? I showed up to UPS at 8:35 am and the entire store was completely gated without a soul in site. If doors are supposed to open at 8:30 am, then your staff should be there at minimum 15 minutes proper to ensure it's ready for your customers. Listen, I get shit happens. I waited 10 minutes and still no one in sight. Let alone it would have taken them at least another 10-15 to open the shop once they did decide to show up. What was supposed to be an easy (5minute max) stop at a "quick service" shop was the complete opposite. I drove PAST my work to another store in Aventura which was open and graciously welcomed by business. Sorry, you've lost what would have been a frequent customer. You snooze you loose. LITERALLY. read more

Every time I come here I'm helped as quickly as possible. It's a very busy location but the people are so friendly and work hard to move efficiently. Nicolas has been by far the most helpful person there, even though all the staff are great. He is always polite, patient and informative. I'm grateful for this store being my neighborhood UPS. Thank you read more

Got eaten alive by mosquitos. Charged me 5$ to print 3 pages, and they weren't even correct. Hate this place

This is the place not only for mailing but for all office needs, including printing and advertising material.... they help me decide what materials to use that is price efficient. I check all around and no one can beat the prices they have... I surly recommend this UPS Store.... Ask for Jacco... read more

The service is outstanding! They treat you amazing and solve all your problems! Always with a smile.. Thank you guys for all your help! read more

The service is Mediocre here not to mention they are speaking Spanish and making jokes directly in front of customers ,which is rather rude. I speak Spanish myself but it's no excuse for unprofessionalism. I must add that whenever your package arrives from UPS they never alert you, you need to follow up yourself to see if your package arrives. Often times the employees are lost and would tell you that your package is not there when your tracking number reads the opposite. Total waste! read more

I have been to this store 3 times and two out of the three times have been horrible. This last time was the worst. Their customer service is atrocious. Very unprofessional to say the least. I like to support community businesses, but I will no longer support this one. I drove a few miles away to Aventura and it took 5 minutes to get my package shipped. read more

You suck for not opening till 9:30 on saturday morning then opening late. Grrr it's freaking hot outside.

Was happy to finally find an open ups store location on Dec 23rd. The place was kinda tense cause it was moving slow since there was only one employee, Milena, and everyone was busy with holiday errands, but she was patient with everyone, explained things clearly, and made sure to not get stuck. When we couldn't find our att number to return our modem, she kindly told us to figure it out on the side and took the next person. Overall the place was only 3 stars, but i gave an extra star because of the good customer service, even if it did appear understaffed. read more

I have had some communication problems with this UPS store. As I stated below, the owners seem to really care about the business, but it's often hard to find employees that can have the same passion and care. Managers should always feel empowered to rectify a customer issue, but I seem to only get things handled at the Owner level. I really appreciate the owner and his care, but management needs to get it together. read more

Jack was very helpful and patient with several customers asking questions, phone calls and me with 7 boxes while he manned the counter alone. Good experience. read more

Closest to my house, convenient but overpriced. Almost 10$ for certified mail when compared to 4$ anywhere else.

Generally rude, was given misinformation which made my trip to their store and line waiting for nothing. I do not recommend using this UPS store, there are plenty others around. read more

After one of the workers told me my envelope would cost one price and I agreed to it and she put tape and the stamp on it, and then found out that it would cost twice as much, Jaco the manager said he would take care of the difference so I wouldn't have to waste my time going to the post office. I appreciate the manager's understanding. read more

Thank you UPS store. Your services are essential for my business to function smoothly. I am able to send and receives packages, whether its a UPS, FedEx, USPS, or hand delivery. I have access to my mail anytime I want and also have great people there to notify me of any special deliveries throughout the day. Jack and the staff there really are great folks. This is money well invested. My experience at this store has been great and I would highly recommend it to anyone who needs some type of mailbox/mailing service. There is also internet, computer, printing, and fax services available if you need it along with all the shipping supplies you will ever need. Keep up the good work. Thanks again. read more

I have been using this UPS STORE for as long as I lived in NMB! The staff is friendly helpful, multi lingual and most of all ready to take on any shipping challenge i.e. A large wine fridge ! Make this locally owned business your go to shop for all your holiday shipping needs read more

Awesome service! Jack was very helpful in assisting me on sending a box to my son off in college! I have found my new UPS store.