I have been to this location 2 times. Both times I found the staff to be rude and not helpful. Was here once with a friend and she needed help sending out a package but they told her to do it self serve. There was an issue with the machine or something so my friend went to another location as she felt too they were not helpful. There are many other ups drop off points/pick up places in the area so, if you can try to avoid this one. read more

The UPS Store - Shipping Centers Near Me - New York, New York

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Best UPS store on UES. Staff is friendly, v helpful, they have a notary 9-11 weekdays. Highly recommend read more

If there was a minus one star, that is what I would assign to these rude people. We took two Amazon returns to this store. The staff insisted we use an Amazon kiosk that was not working. Eventually they took the Amazon returns. We provided the QR codes for the returns. This staff refused to provide a receipt. Of course... Amazon claims they did not receive the goods. As a post note - We receives an email from the UPS Store. We replied with additional details. Of course, there is no follow up to-date. If there is a minus 1 star we choose that rating. read more

$6 fee to print a sticker is robbery, yes it's one block away from park ave. But at least have your own business email. Service charge for sending a file to an unauthorized gmail is so cheesy UPS. They stay open til 7:30pm on a Monday which is great I will give credit there. Just bring your own label. read more

This UPS store told me it would cost $78 to send a package (a small painting, pre-packed) from NYC to Greenwich, CT if it was delivered the next day. Delivery three days later would cost $40. I tried the nearby FedEx location instead. They charged me $14 to deliver the same package to the same address the next day. I'll never use UPS again. read more

I visit UPS locations frequently, and this is the only one in NYC that refuses to provide receipts for dropped-off packages, which is a basic service offered everywhere else. When questioned, employees claim "the manager doesn't allow it," which is both unusual and concerning. Without a receipt, customers have no proof their package was accepted, leaving them vulnerable if an issue arises. A quick look at past reviews shows this has been a problem for years, with multiple customers reporting the same frustration. The manager responds to complaints with generic, cookie-cutter replies but clearly has no intention of changing the policy. If this were an isolated incident, it might be excusable, but the pattern suggests a deliberate refusal to follow standard UPS practices. Even more troubling, the manager remains anonymous. Employees won't provide their name, making accountability impossible. This lack of transparency is unacceptable for a corporate-affiliated business. I will be filing a formal complaint with UPS corporate, as individual franchise locations do not have the authority to disregard company policies. I encourage others who've experienced this issue to do the same. The more complaints logged, the more likely corporate will intervene. Until this location starts following standard UPS procedures, I recommend taking your business elsewhere. Plenty of other UPS stores in NYC provide receipts and operate with professionalism, no reason to settle for one that doesn't. How to Report: Call UPS Customer Service: 1-800-742-5877 File a complaint online on the UPS website If enough customers speak up, maybe this location will finally start doing its job correctly. read more

Service is very disrespectful not only to the customers but how they handle the packages. They threw my box on the floor, without any care of attention. I asked him if I should put fragile on it and he said it doesn't matter they'll throw it anyway. Like him. I just came back from Italy and they handle the packages like they're all gifts how disappointing this employee should lose his job. read more

I would give zero stars if that was an option....I went there today to return a Macy's purchase. I had the QR code and everything needed -- I did NOT need a printed label. (Macy's clearly started "no printer needed") The item was in its original box, unused. The UPS rep refused the return saying (a) I needed the original box and then (b) I needed a printed label. I told him I didn't need a printed label and it is already in its original box. He said he needed the shipping box. That was not needed according to Macy's.... Very rude and unhelpful. I will return the item directly to Macy's. They are always pleasant and helpful. I phoned Macy's to complain and check their online details were correct. As mentioned, here are Macy's instructions: How to return: 1. Package only the items below* and include the original packing slip, if you have it 2. Attach the return label to the package and bring to a UPS Store 3. Show the QR code to an associate 4. Get refunded after we receive and process your items No printer needed! read more

The staff is regularly rude, lazy, slow and unhelpful. They expect you to use the self serve kiosk even if it is not working or there are not bags that fit items. Other locates are more than helpful. Avoid this location. read more

They refused to give me a paper receipt for an expensive drop off item and I asked twice.

The employees here are a nightmare. You are expected to scan, package/bag you return and label it - if your return doesn't fit in the bag the machine tells you to see the attendant. I finish one and the second one doesn't fit in the bag so I go see the attendant with my other returns. He then scolds me for not ignoring the prompts and coming to him when I finish. As if anyone iOS supposed to know that. He is then aggravated that he has to complete my other returns -5 total. When I ask him for a print out he says he doesn't provide that, I told him the kiosk does and he said "that's the kiosk" and to wait for an email. The next day the email comes in and turns out he missed a scan! Unbelievable!!! The customers are doing all the work for amazon returns and the line had 10 people the desk had zero! The employees snicker and roll their eyes at you. It's a complete joke. I'll never come here again. Don't work with customers if you don't like to help people. read more

Great location and knowledgeable help. Mellow so polite and smart, was able to help me and get my project done so quickly. I appreciate it!

Nearly $7 just to print a prepaid shipping label? Fool me once, shame on you. I will be going elsewhere from now on.

If you need a package delivered at an access point for any reason, do NOT select this location. They reject packages and the drivers will incorrectly mark the package as delivered. Leaving you to chase and call every customer service representative to locate a package you paid to have delivered there. Thats what happened to me. And they have no problem doing this as they have made it their standard procedure. read more

This location has rejected and returned my packages to the sender multiple times without informing me of this until after the fact. When I went to ask them why they did this the worker on duty was rude and unhelpful. I would recommend staying away from this location. read more

I visited the store today Shanaye helped me with my print while CJ helped me with my notary. They were two lovely ladies and I will be back regularly read more

Great customer service! Bent over backwards to correct our issue. Thank you! We will be back soon.

My recent experience with UPS has been so poor that I will never use UPS again, my family is in the process of switching our small business shipping needs to FedEx, & I have filed complaints with the Better Business Bureau. I shipped 3 packages from NYC (UPS 1202 Lexington Ave, NY, NY 10028) to Atlanta on 10/4/22. UPS either delivered these packages to an address that does not exist, or simply lost them. Instead of returning the packages to me or contacting me, the packages have disappeared and UPS will not cooperate in tracking them down. A UPS employee who called himself 'Franklin' (who I met with several times) at the UPS store on 1202 Lexington Ave agreed to help me open an investigation but when I followed up a week later, I was told by another staff member, CJ, that no one by the name 'Franklin' worked at the store & no investigation had been filed. CJ proceeded to hang up on me twice before I went to the store in person again. I was told by a customer service rep today that they have closed the file and will no longer assist me. I have attempted to file a claim online with UPS and their websites indicates that my packages are not eligible for a claim along with an error message which I am unable to resolve based on their instructions. The main customer service line is designed to prevent you from speaking with a human to discuss claims, they direct you to the claims website which either does not work or will not accept the claim information (error message). The difficulty and disrespect I have experienced in speaking with UPS customer reps on this issue is by far the worst I have ever experienced in my life. I have spent over 7 hours on the phone trying to resolve this & visited 2 UPS locations on 6 occasions. Here are my lost packages tracking numbers - Package 1: 1zW2486EP243175549 Package 2: 1W2486EP209844121 Package 3: 1ZW2486EP209846030 If you would like more information about my experience or more evidence to not use UPS for your shipping needs, please contact me. Sarah Moister 404-354-0252 srmoister@gmail.com read more

Although this UPS Store is an authorized pick-up center for Amazon deliveries, the morons here reject Amazon deliveries. The quality of the service is, in other words, worse than zero, as it's nothing but a source of inconvenience. read more

I visit this location about 1-2x per week & the staff is helpful some of the time. However today, CJ was super helpful. She helped cut the Amazon return line in half by helping out customers one by one. Thanks CJ! read more

Everything about this visit was frustrating. Most of all, the sour attitude of the salesman. The price he quoted me was $60 more than the website quote, a matter he was unwilling to discuss. When I suggested repackaging in a smaller box, he claimed it wouldn't help. When I insisted he check, he did find their smallest box would reduce the shipment by $35. The kicker is, they charged me $7.50 for this tiny (approx 4" sq) box. Then he insisted I go out into the street to repackage my shipment! The whole interaction felt like a ripoff, and a rude and off-putting one at that. The whole time making me feel like my business was not worthwhile, and that I should leave his store and stop burdening him. My question is, why have a store like this if you are going to be so unhelpful. I should have gone to FedEx or USPS, and used a FREE box for my expensive shipment. Next time, I will. read more

A dull, grim joyless place that will only give you a spike in your blood pressure. When I asked the trainee to make copies, he repeatedly messed up the order. When I questioned him, he replied, "this machine is funky." When I next asked him to do back-to-back copies. he was confused but insisted, "this machine has a mind of its own." A full half hour later and after repeated errors, he would not accept the AARP discount because "the cash register is not programmed to accept discounts." Sadly my experience today is part of a pattern in this store of poor customer service, inadequately trained employees, and a woeful lack of familiarity with their own copying machines. Buyer Beware!!! read more

Consistently horrible customer service here. New management and training needed to teach employees how to treat customers.

Rude employees. Lack of service is staggering. Should be turned into a fully self service center. Has one machine that the employees refer to as the associate. read more

Had to drop off verizon equipment ...always hold my breath that they are set up to accept incl that they hv right packaging...but went smoothly, with a smile... they knew their other customers , a very nice professional atmosphere read more

I showed up just after opening today to return a package. The UPS front desk worker had so much attitude! No hello, no good morning. It's 9 am, why do you have so much attitude? I also asked for a receipt and he said they don't do that for the kind of package I was returning. This is definitely wrong because I have visited other UPS locations to do the same kind of return and they have been able to provide me with a receipt. Long story short, UPS worker needs to work on his attitude. Will not be revisiting this locations again. read more

Lot of attitude from the staff, they were not helpful at all. The guy behind the desk was rude even to an old lady in front of me.

The absolute worst, rude employees! Not worth the long wait, horrible service and lack of knowledge!

came in this afternoon when this amazing young lady behind the counter helped out with a package return. I did ask for a receipt, then she pointed to a modern machine with a tad line and decided to write it down for me since I did not have my phone with me on hand. Very helpful and amazing service. Efficient and polite customer care. Quickly done. read more

I had great customer service when I visited. Kobe was great, unsure why everyone rates so poorly for service. Clean store as well.

Terrible customer service. Won't give you a receipt for Amazon returns. They make you use a kiosk. Rude staff. Go to Staples nearby instead.

Called and was told notary would be available on Saturday. Was able to make appointment for notary online. Showed up to store only to be told that no notary was on site read more

I would give this store a negative score if I could. The guy working today (Jan 12) was one of the rudest people I've ever met. Truly appalling. read more

The ONLY UPS Store that I have encountered that does not provide receipts for Amazon returns. 3 days after I dropped off 4 small items totalling $135 for return I had to revisit as I had received no confirmation email and my account did not reflect that the items were returned (or even en route to Amazon). The UPS manager was insistent that the system showed that the package was processed, even though they could not provide any tangible proof. She further claimed that every other UPS Store in NYC was violating policy by giving receipts for Amazon returns. I later spent 30 minutes on the phone with Amazon customer service as they tried in vain to track down the package; there was simply no record. I will never entrust this UPS store with anything again. read more

I went to this location today to deal with an Amazon return. I received zero help from the staff, and the machine was not functioning properly. Rather than try to be proactive and help they said no Amazon returns today I guess, and shrugged. I see the other reviews and the response is always the same, that they are concerned and want to provide customer service. If that's true then why after all of this did I have my experience today. I had no idea about the other reviews until now, but I had the exact same experience. If you are serious about customer service then do something about it. If nothing changes, then nothing changes. Train your staff or fire someone. I will never go to this location again, and I encourage anyone who reads this to do the same. read more

The people who work here go out of their way to be as least helpful as possible. They charge $6 to print 1 sheet of paper, and your dignity they take is priceless when you leave the register. My heart sincerely goes out to these people that hate working here so much, and the customers they serve. read more

DO NOT USE! Staff is BEYOND RUDE - They are nasty and clueless, they were given packages to ship and told that it had to be sent that day, they held onto it and waited and it never shipped until 4 days later resulting in a return that was invalid due to being a day over the return window costing our company 2K dollars, when we called he could not provide with any proof showing when it left the store and spoke to us as though we were idiots. The driver scans everything taken from the store for tracking and he had ZERO proof of that. The store is a disgraceful mess as well. Boxes falling everywhere and piled up in unstable and disorganized piles. DONT GO HERE FOR ANYTHING IMPORTANT!! read more

THE WORST CUSTOMER SERVICE EVER. All three employees. The person I talked on the phone and the two associates in the front are all very rude and not really wanting to help out read more

Rude staff with repeating vague instructions multiple times and sighing while making me walk back and forth from the Amazon return label printer to the counter and waiting in line multiple times. For example, they did not explain that even though my package was too large that I should still hit 'confirm' in the machine to print the label, although the machine itself literally stops and says to see the associate for assistance. When I went back to the counter I was told I should've asked for help from the label machine and not at the counter. If people were even 10% more helpful everyone would have a more streamlined experience. Go to the UPS at 72 and 2nd instead, they're way better. read more

Very good customer service every time I go. Helpful, friendly and knowledgeable. Sometimes slow and not that efficient but also understaffed! read more