This place has gone from excellent to "hell in a hand basket". Generally, it has been my experience that military UPS Stores give quality service, which I did get from this facility upon giving them my business several years ago. However, within the last 12 months the owner of the store seems to care less about the substandard operation at the store and the AAFES services manager seems to be clueless of problems there. The staff now seems to be changing like you change clothes, because they are not competent, knowledgeable, and borderline helpful over the phone. It is like pulling teeth to just get them to forward your mail. The store is understaffed and the single worker (normally with minimum experience) gets overwhelmed very fast especially during the lunch period and has to ask the phone customer to call back later so they can service the in-store customers. They should be calling me back because I'm the one inconvenienced.
Other than the AAFES Services manager there is no means to contact the actual owner of the facility to express ones displeasure. Therefore, the whole world will now know about the poor service through yelp. I will be cancelling my service here ASAP and I don't recommend any authorized active, retired, reserve etc give this facility their business if you can absolutely help it. The facility is very convent for the military personnel, but the service is just not worth the hassle to do business with them. We customers pay the salary of the staff and generate the profit the owner get as a result of our patronage, is it too much to ask for decent customer service. Owner--you need to tighten up your store, improve the service or get off the premises so a more attentive store owner can manage this facility the way it should be managed. There is my two cents! read more
