Always courteous and polite. Extremely fast service given the number of customers using this…read morelocation. Never had 1 single problem in my 10 years using this location.

Horrible Customer Service!!! Employees were rude and rolling their eyes. They provide incomplete…read moreinformation about package pickup

I have been using pakmail 21st street Norfolk Virginia for…read more35 years or since they opened! Both for my company and personal needs. They are always kind and helpful. Many times even helping me from my car with heavy raw cocoa beans being shipped to New York! Thank you guys for your efforts! They find your best shipping prices thru UPS, FedEx and USpS. Excellent Service

In business for over 35 years. Great customer service. Very knowledgeable about packaging and…read moreshipping.

Amazing staff and great customer service. Shipping via USPS, UPS, FedEx, DHL and large freight…read morecarriers

This is my go-to shipping spot. They offer shipping for USPS, UPS, and FEDEX. They also have a wide…read morevariety of envelopes and boxes. I can never remember to buy packing tape for my house, but they are always happy to tape up my packages for me when I drop them off even when I'm using a prepaid shipping label. The shopping center is so convenient. I can always knock out at least one other errand (usually grocery shopping at Fresh Market) when I have to take my packages. Or I can just use this errand as an excuse to visit Starbucks, Gelati Celesti, or CFA across the street. Their COVID practices are great. I've been in about 3x since the pandemic started. Social distancing is enforced and masks are worn by customers and staff.

New owners as of 01 August 2024, Reopened on 12 August 2024…read more Looking forward to providing the community with the best service we can. R, Mike & Bella

I wish I could give this place zero star.. The Asian burnt looking woman that works here seems to…read morehate her job and is ALWAYS in a bad mood .. I once had a question and she rudely replied "google" . I am not the only one who has had multiple unpleasant experiences with her either. I spoke with a few friends of mine and I was told they also have had bad experiences with her!! Maybe she needs to look into a different type of job because customer service is DEFINITELY NOT FOR HER!!! I also suggest all the military families new to the area to either use the FedEx drop off box on base right outside the PX or Walgreens out in town as they also take FedEx packages! PLEASE AVOID THIS PLACE AND DO NOT TAKE YOUR BUSINESS HERE!!! And to the grumpy old lady if you still don't know who I am.. Well, I am the person you charged $2 for a 2 inches tape to send out my already packed and labeled package!! I will continue to spread the word on your lack of customer service and rudeness!!

I had a very frustrating experience with this UPS location. I shipped two packages from here to San…read moreDiego, California. One arrived correctly, but the second was marked as "delivered" even though my recipient never received it. There was also no delivery photo provided, which made the situation even more concerning. My husband went into the store to at least request a refund for the shipping cost since the package never actually made it. The employee working at the time said he couldn't start the claim, took my husband's information, and told him he would call or email us soon, which never happened. We never received any follow-up at all. For how expensive UPS shipping is, the customer service here is extremely disappointing. On a previous visit, the woman working was unwelcoming and very short. Overall, this location lacks accountability and basic customer care. Because of this experience, I will never use UPS to ship again ..at least not from this location.

I always have great experiences at this store. Today I had an Amazon return that was difficult to…read moreprocess. I am not super tech savvy, being older and never could have figured it out on my own. They went above and beyond to help me and I left feeling well cared for. Thank you!

Really nice staff! Made my return and also my package sending super easy. They do Amazon returns…read morehere too. The shipping is standard price and upgrades if you need it. I had to mail something out and the staff member was so nice about which box I should use to make sure it got to the person safe. Parking is ample. This is located in Greenbrier area across the street from Jason's Deli/Taste restaurant.

I really like this location. They have a separate kiosk that's easy to send back Amazon items when…read moreyou don't have to wait in the regular line. Whenever I do need help or they're not busy I go up to the counter and they're always super nice. I haven't paid for any shipping myself. It's usually a return for something so I can't speak to the value of anything, but the service provided is amazing.