I use this place frequently. The people and service are awesome. So convenient and I'm in and out…read morein a matter of minutes.

Excellent Customer Service Had to come in twice (my fault)…read moreand store manager and the young lady at customer service saved my day !! Thank you so much !!

Just left this location where for the second time in a row I have had the wrong mail in my box…read more This does make me concerned about who may have my mail in their box. When I noted this to the cashier at the register, she responded rudely that she is not the one who "throws the mail." She then directed me to speak with the manager. He did not acknowledge me and went on slow slowly helping other Customer. I just walked out. I think you should be careful about engaging their service.

I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

PMB customer always friendly…read moregood service sorry James B. you must have caught them on a bad day

I'm constantly mailing or shipping packages and PostalAnnex is always my go to. I have been using…read morethem for over four years and have always received excellent customer service. When you enter the front door, you are always greeted and quickly helped. PostalAnnex is a family owned and operated business. Ken, is the friendly dad of the operation who employees son-in-law's and daughters. I always look for Brandon because he knows me by name (even with a mask on)! Shipping from here is made easier when you ship to the same addresses often. Those are stored in a secure system under your name (like your own personalized address book) so it's quick and easy to send subsequent packages. You do pay slightly more per services than if you go to the post office directly, but the customer service, and timely delivery of packages is worth it to me.

Returning an item can cause a little stress when you have to follow a few steps, including paper…read moreinside and writing things on the outside. I wondered if the people would be annoyed. Mandy and Conner made the process fast and very pleasant. Mandy even wrote the order number and return code on a sticker and placed it on the outside. It couldn't have been easier. Thank you.

I've been a customer of this Postal Annex for more than 16 years! I've never had a problem with…read moreanything and have found the staff to be professional, cordial, and always extremely helpful. They will always go out of their way and go the extra mile for their customers.

The nicest people ever. Very helpful, fair pricing, and…read morequick service. We've used them twice in the past month, both times with the same experience.

They usually do a good job, but I was expecting a package, and I hadn't received notice that it it…read morehad arrived. I was quite disappointed to learn that it arrived 4 working days ago. That's almost a week!! upon physically going to PakMail to ask about the situation, I was told that it didn't get scanned in. Aren't there checks in place so this doesn't happen? Apparently not. Multiple times the employee there told me how much mail they receive on a daily basis. Like I care!!!! If they can't handle the volume of mailthat they're receiving, maybe they shouldn't accept new customers.

U-Haul scam - stay away!…read more I rented a box truck from this 3rd party U-Haul location in January 2024 (EZ Ship off Academy). After returning the truck, the shop manager charged an exorbitant "fuel" charge in the amount of $53. I drove less than 40 miles. I called the store manager to inquire about the fuel charge. Their response was that I should not have placed keys in the drop box, and that I should have physically entered the store to return the box truck. The manager then said that it was likely that another individual siphoned fuel from the truck after it was dropped of at the store. The manager said that I was responsible for someone siphoning fuel out of the truck while the truck was on the store's property, and after the truck had been locked with keys placed in the lockbox. After pleading my case the manager refused to offer a refund, citing a u-haul policy (which was not reviewed adequately during time of contract signing). This experience was extremely disappointing, stay away! Fuel charge will be disputed with CC company and complaint will be submitted to U-Haul.

The only place to go! Honestly, between how quick I'm in and out and the quality of service I…read moreconstantly receive I won't go anywhere else. Terri makes me feel like a regular even with only stopping in a handful of times.

These folks know me, greet me with a smile, and are always willing to help. If I warn them about…read morerefrigerated or special shipments they have repeatedly gone the extra mile for me looking out for me, especially when I am out of town. I have never had any sort of error with my shipments in over 2 years. I depend on them because shipments cannot get to my house in snowy weather and I feel safe doing so. Reading old poor ratings makes me certain that those weren't the same people.

Update October 2023:…read more Another great experience at this location. Blake was very helpful and got me the best rate for shipping a large box.

The man who assisted me was very hostile about Amazon returns. He complained and lectured me…read moreaggressively the whole time about my Amazon return even though this store is listed on Amazon as an acceptable place for Amazon returns. I suppose he got what he wanted because I will not be coming back here for my Amazon returns, but you can be sure I will also not be coming back for any other service either. Maybe they should not accept Amazon returns there if they are so put out by it.

Josh was very friendly & helpful. Amazon returns are becoming a pain with QR codes not needing a…read morebox, or we need to bring a box, then tape ourselves or QR codes don't scan! Thank you for explaining all of this!

This UPS location is my preferred store. Even though there's a UPS closer to my house, it's really…read moredifficult to get in and out with parking, etc. This location on Hartsel off Randall and Woodmen by Furry Friends is so convenient by offering a lot of parking. The staff is very nice and efficient.

Service: 5/5 Value: 5/5…read more I always have a pleasant experience whenever I need to return my Amazon items and, if you have ever needed to return multiple packages, you know how discombobulated and self-conscious you can feel. The staff has never made me feel like a hassle or problem. This time around, in addition to dropping off my Amazon returns, I needed color copies made for a project that I've been working on. The young lady who helped me was such a darling and so patient with me as I communicated the exact configurations I needed for my copies. I believe each colored copy was around $0.70-0.80 depending on the paper size - totalling my 5 copies to be around $4. I was a bit apprehensive about getting copies made but this painless experience has made me excited for any future copies/paper needs I might have. Thanks for always providing a positive experience, UPS.