Quiet location in midtown Mobile. The ladies behind the counter are pleasant and helpful, making my visits quick and efficient.

2/23 12;35, young black lady barely looked at me and never said anything when I dropped off a prepaid package.

I walked in 3 female works leaning on the counter, not one spoke. After I forced a hello out of them , I still had to proceed with why I was there. There wasn't a how can I help you. I asked for a dolly to obviously get a large package out of my truck. I didn't expect any help but (when you see someone struggling bc there's no ramp for the dolly) they could've at least held the door open. I get inside and they're all still leaning on the counter doing nothing. Do better. read more

Walked in this location and was very pleased in how friendly the staff was they greeted me with a big smile. I had an Amazon return therefore I was in and out of the store didn't stay to long but I will definitely will return for any of my UPS needs. read more

Would absolutely give a 0. The lady was incredibly rude, would not listen and filed in my I9 form incorrectly (form needed to verify employment) I told her what needed to be uploaded as I recently got a green card immigrating from Canada. Meaning that I HAVE TO upload a work permit. UT clearly says so on the forms confirming appointments. I told her repeatedly and she just said I only now this way and submitted and walked away. I tried again to tell her with no luck or consideration. I got a call saying the documents don't qualify for employment even though I have a valid WORK AUTHORIZATION that she wouldnt upload. It is part of the class A documents listed. She only knew the class B and C ones. I had to spend several hours on the phone to be able tp be resissued an appointment for the next day. I have filed a formal complaint with UPS. You should not be able to complete forms you have no understanding or training on. ​ read more

some of the worst service/rudest workers. the young guy who did my fingerprints was beyond impatient and rude. He was not friendly and made me uncomfortable. kept grabbing my wrist aggressively. read more

If it was possible to have a negative stat I would. All three staff members are the most unhelpful and arrogant people I've ever dealt with. From the moment I walked in bringing in multiple packages they were rude. Then when trying to communicate with them in what I need, they were Complete jerks talking down to me like I'm a child. When told I KINDLY asked them to not speak down to me they started speaking to each other in a different language and started laughing. The entire experience was awful. Typically anyone who has a bad experience calls the manager or owner to inform them. I asked if this was an independently owned store and the lady said yes and made a point to say it was her family. read more

Each time I've entered this establishment they're Always rude. I needed tape and was handed broken scissors to use to cut the tape, and told to only use two pieces of tape because I wasn't paying for it. read more

I walked in as the only customer, smiled, said "hello, how's your day going, wow it's cold outside" and the lady behind the counter just side eyed me and triple patted the scale for my box. Just not nice people, I also dumbly threw away a box for an Amazon return and they wanted me to buy a $20 box to ship it back. Ok fine, I need a box and ok fine that's definitely expense and not the lady's fault but corporate, but there was no need to be rude or in a bad mood. I'll be buying a box from another company and returning it to a different store location. read more

The staff and team members at this store are true hometown heroes. Not closing a day since COVID19 to ensure everyone gets their mail and packages on time. They always go above and beyond risking their health dealing with maskless people daily. I work in midtown but live outside the city. I pass by multiple UPS stores, Fedex, and post offices on the way to work but chose to do my business here because the staff is always kind and attentive. read more

I normally don't write reviews for these places as they all seem to be the same but this one is one I have used a lot and therefore I have noticed some things. First of all, super convenient, located between government and airport right at the loop it's awesome for location convenience, plus has a ton of parking in that shopping center. That means they are always busy, yes that also seems to be true, however, they are well staffed. The staff is friendly, knowledgeable, professional and remarkably efficient! I've never been in there for more than 5 min to do anything I was trying to do. The value of this place is awesome it's cheap and provides necessary services in a busy world. I will confess to passing other ups store options and goin to his one! Great job! read more

I rented a box with this UPS Store for my business. When I ended the agreement, after over a year, they refused to forward the mail. I assumed it was a responsibility of the post office but it is not. It is in the contract that it is a responsibility of the UPS Store. When I returned to the store to tell them it was their responsibility, they stated that they would notify the mail carrier. From my experience with having the box and having old clients' mail in the box, I believe they tossed old mail and have no process in place for forwarding. I have received no forwarded mail from the box. read more

I called this UPS Store at 2029-B Airport Blvd in Mobile hoping to get an estimate on packing and shipping a couple of large speakers from Mobile to Seattle. The woman who answered told me I should bring the speakers into the store so they can get an exact measurement and weight. I told her I already have the exact measurement and weight, and just needed an estimate so I can budget properly. She then abruptly said for me to hold. I waited 30 minutes, and she still hadn't come back on the line, but I can hear her talking to others off and on. I finally gave up and hung up the call. If she was really that busy, she could have said for me to call back when they're less busy, or offer to take my info and number and call me back later. Instead she just left me hanging, for 30 minutes! It seems that from the beginning, she didn't really want to help me. So I think she was just ignoring the fact that I was holding on the line and hope that I would just give up and go away. Well, I guess it work! Very poor customer service. BTW, I called the Old Shell Rd store and the gentleman who'd answered was very courteous. He asked if I can hold for a few minutes while he finishes up with another customer. After a few minutes he got back on the line. He was patient and was very helpful with addressing my questions and gave me the pack and ship estimate that I needed. Have to say the difference in the level of customer service and care between these two stores was night and day. read more