after 14 months of damage to strata townhouse complex, UPS driver hit a home and admitted to fault. Supervisor was called to site and admitted to fault by their driver, and yet still awaiting payment for repairs carried out by strata. There seems to be some sort of stalling-tactic being played out in hopes that folks will just "go away" after a long drawn out tactic. read more

I went to collect a package that was delivered here today. The front desk staff asked for my ID, and I provided my driver's licence. My licence shows only part of my full name, which is normal due to character limits, but it clearly includes my last name. I explained this to him, and the address on the package also matched my ID. To further confirm my identity, I showed an additional bank card that displayed the same name as on the package. He still appeared hesitant, but eventually handed over the package and advised me to ensure future orders are placed using the same name as on my ID. This situation was surprising, as I have never experienced this issue before. Using shortened names on official IDs is common, and requiring a full legal name for online orders seems unnecessary and ridiculous. read more

The owner of the location is rude, unprofessional, dismissive, and actually hostile. There are 264 google reviews all saying the same thing. This person is telling UPS customers to go elsewhere, refusing to take UPS packages, and being verbally abusive to customers. He also uses foul language in front of children. The store looks like a tornado hit it, dirty and the packages are all over the floor everywhere alongside garbage. The owner needs to work out his issues and get some help, before he should be allowed to interact with the public again. He has been offending and losing customers for UPS for several years now. UPS needs to take a serious look at revoking his franchise contract. Will be making the BBB aware of the ongoing problem with this location as well. read more

Been here twice. On e to ship really expensive and important lab work for my son and once to send back an Amazon item. Both times the customer service was terrible. incredibly rude and unwelcoming demeanour I will be choosing another UPS location from now on. read more

The owner is completely ignorant and rude. Refuses to give drop receipts for Amazon parcels as he is contracted to do and claims it's "his" store not UPS. Said to me "when you walk in a Porsche dealer it's not owned by Porsche. This is my store I'll do what I want. " I recommend never going there and never giving him any business. He has been reported to Amazon and they are removing him from their service and he has been reported to the UPS store canada Corporate Headquarters and they will be following up. I hope he has a horrible day as he's ruined mine. ps. 1star because you can't give zero! read more

The most unhelpful, unorganized business I have had to deal with in a long time. I completely understand with everything going on in the world that things will be delayed etc but they have lost multiple business packages recently and been confrontational when I followed up. The worst thing is how rude and arrogant the employees they have dealing with customers at this location are. I have done business with multiple UPS Stores and had okay experiences. I even had amazing experiences where staff went above and beyond at the White Rock location. This is by far is the most horribly run store I have had the misfortune of having to go to. read more

Store say open at 9:00am and owner arrives at 9:15. Not sure if UPS would want their name on this store... Horrible customer service! read more

The UPS store in maple ridge BC has been closed because they got caught charging people for dropping off parcels. Please note the store is under a new name still working for UPS and other personal delivery companies and they are still charging anywhere from two dollars for a small packages and up for larger ones. Do not go to the store they are not supposed to charge you for dropping off no matter what company is picking it up. Here is the address and the name M.R. Express services 260-22529 Lougheed Hwy Maple Ridge BC he also was very rude to me. This store should be shut down permanently. read more

I am just blown away how bad this customer service is. I've never met such an unprofessional, unprovoked rude person in my life. I just don't even have the words. How are you still in business. read more

Extremely rude! As stated tries to charge $2.00 to drop off package. He states that he no longer has a contract with UPS; however, he displays a 4' X 8' sign from UPS. THIS IS NO LONGER A LEGITIMATE UPS STORE **BEWARE** read more

Terrible customer service, incompetent staff, and rude treatment. The place is a mess. Take your business anywhere else.