Ok so the service here is kinda all over the place. Now I will say the shipping department (who…read moreyou deal with here) is solid, reliable and really fast. They don't break things, and handle things with great care. The problem is HBC being a big company has huge internal communication errors. I was suppose to get a gift card according to their customer service when I arrived at the logistics centre. When I got there, they had no idea what was going on. 30 minutes later they (the shipping staff there) have got it all sorted out for me (shout out to the lovely female manger who I only dealt with on the phone but jumped through all the hoops for me) and i've got a gift card in the mail!

We bought a mattress at the Langley store the first week on November and we were told that we would…read moreget it delivered the following week. Well, we waited for the whole week, even counting the days and delivery was "running late". We checked our invoice and for our surprise, the delivery was set for another week. So I called The Bay's 1800 number and I was on hold for almost an hour, then we decided to call the store in Langley, 45 minutes in, still on hold and nothing. We try the 1800 twice more and no live representative. So, I decided to go directly to their main warehouse in Richmond, the security guard, real customer service person, was incredible, then the warehouse Manager came and told me that he couldn't promise anything, but he would try to get me the mattress. Not even 15 minutes waiting and I was told that the mattress was ready for pick-up. Amazing service, I wish I could have gotten their names, I cannot say the same about their 1800 customer line though nor their store in Langley, those two were MIA big time. I am glad I drove to the Richmond warehouse, well worth it including travel time. Great and very helpful people working there.

I ordered online and told them that the junk that was needed to be removed was renovation debris…read moresuch as old laminate flooring and baseboards. They arrived on time but only brought two dollies with them. It would have taken at least 30 trips down 17 floors to remove everything. I told them to come back the next day with proper tools to do the job. The next day they brought a bin with them but it was too large for the elevator. Back to the shop in Coquitlam for a smaller bin. Even with all of the inconvenience to me, they still charged full price of over $600. The guys were polite and all, but this company has to provide them with the tools to do the job efficiently.

My family had this franchise company called JUSTJUNK remove some furnitures and garbage out of…read moretheir home to discard. They did not want to offer any quote prior to coming over for the appointment because they said, they have to see exactly the quantity of the items. Unfortunately, my family agreed. When they got there (I was there), they quoted that a full load on a 15footer truck is Can$597.00 and for the garbage, it is only a third of the full price. We immediately thought it was very steep since it only cost us Can$450 on the regular mover who did an excellent job. Since we were running out of time, we agreed to it. They said that the furnitures have to be done first so they can donate them to Goodwill. After being gone for about one hour, they came back with the same load saying they cannot donate to goodwill. BTW, the furnitures were in excellent condition and I have pictures to prove it. Now, because they came back, they want the same furniture load counted as a separate load making the total cost for disposal of both the furnitures and some other junk to Can$1,393.00. Ridiculous, right? We were getting ready to just have them unload the furnitures from their truck and do them ourselves. Finally, they agreed to Can$820.00. We still thought we were being played by those two guys. So, I strongly advise to try another company than this piece of junk, JUSTJUNK in SURREY, BC. Page 1 of 1

Great prompt service. Needed an old mattress and chest of drawers removed. He was very efficient…read morewith time and reasonab with price. Would definitely use his services again

I loved this service, Top Rank has the most efficient and personable staff I have worked with and…read morewas very accommodating. Prices are great and reasonable for the quality of work being done! The owner is very kind and charismatic, you can tell her really loves his work and it shows. I highly suggest this service to anyone I know for any junk removal or junk hauling.

What an amazing husband-wife duo! I called them to see if I can get an estimate and because they…read morehad the time they genoursly offered to come within the hour! Upon arrival, they told us the price (which probably the best you will find) and got to work right away! They were both lovely people and hard-working individuals. If you need anything to throw away i suggest putting your business into this company

Long weekend, City of Vancouver being really difficult with garbage pick-up, cancelling…read more(cancelling, not postponing, cancelling) service. Called Afro-Junk over long weekend. Afro-Junk quoted a reasonable price, stuck to it, showed up on time, were prompt and professional, and cheerful to boot. On a long weekend, no less. Think about that. They showed up on a long weekend, did the job they promised to do, and at a reasonable price. Cheerful throughout, easy to communicate with. Can't recommend them highly enough. If you're in the market for junk removal, pls. do consider them.

I wanted to thank Moving-Pros for making our recent move seamless. Brandon booked our move, was…read morevery responsive and answered all my questions. Our movers Hassan and Ben were quick and efficient. I appreciated how they kept our belongings protected and secure

If moving is a nightmare, these folks are the dream team…read more From the first email to the final box, this company was on it. Lightning-fast replies, proactive confirmations (yes, they texted me a few days before!), and an overall sense that someone competent had my back every step of the way. The movers showed up on time--and in this day and age, that's basically a magic trick. Polite, efficient, and so quiet I barely noticed my couch was flying out the door. They wrapped the whole move in exactly 3 hours, just as quoted, even though I padded an extra hour thinking "no way they'll nail it." And the cherry on top? Best price I was quoted and the smoothest payment process ever. Invoice arrived as the move wrapped up, paid online with Visa in seconds. Stress-free, surprise-free, and somehow... enjoyable? 10/10 would let them lift all my heavy stuff again.

Terrific guys- would recommend for all moving needs. Handled our challenging move (a lot of stairs)…read morewith grace, took care of our things, and were great to have a beer with after. All costs up front too which was appreciated. Resonable rates, super stong dudes.. call them for sure! Rob & Gina

These guys did not wrap my furniture, broke my front steps on the way in (then blamed it on the…read morefact that the steps were already "bad") gave another resident in my building the designated elevator for moving and then charged me 30mins over time as they waited for the elevator which they gave away to someone, scuffed up my change table, dented my drywall (because they did not wrap furniture w sharp edges). STAY AWAY from this company!!!!!!!! Oh then

Ilya and his team are incredible! We had two pick-up locations with not so desirable access…read more(basement, stairs, and narrow hallways) + a high-rise building as the destination, yet the team finished everything in less than 4 hours. They are impressively fast, efficient, careful, professional, and polite. They didn't even take a quick break and just kept pushing. We were honestly amazed by their performance. To top that off, their rates are budget friendly too! With the quality of their service, you're definitely getting 4x more than what you paid for. Will contact them again for future moving needs.

Had an very good experience with this moving company! Everything went super smoothly: on time, on…read morebudget, and exactly as promised. Ilya (the owner) was great to deal with, really friendly, gave helpful tips, and clearly cares about doing a good job.They were very careful with all my stuff and with the walls, which I really appreciated. They had everything needed for the move, even things I didn't think of (like a cover for the mattress to keep it clean and easy to carry). The price was fair, and overall it was just a great experience. I'd definitely recommend them to anyone and would use them again without hesitation.

These guys weee awesome. Came on short notice and did an amazing job. Even raked the area where the…read morerubbish was. Would definitely use again and recommend to anyone.

Wonderful, friendly service. I would highly recommend these guys. Cleaned everything up. Very good…read morerates! Arrived 5 minutes early! How's that for punctual!