1. The UPS Store

0

Lubbock, TX

Cancel

Open app

Search

The UPS Store

3.4 (9 reviews)
Closed • 8:00 am - 6:30 pm
Updated 2 months ago

Services - The UPS Store

Shipping centers

Copymaking services

Printing

The UPS Store Photos

From this Business

Recommended Reviews - The UPS Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration
Photo of Ryan F.
26
262
512

6 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

I've used this location many times over the years and the staff has always been polite and helpful.

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 0
Oh no 0

2 years ago

Wonderful and pleasant environment. Very quick moving line. In Dec being busy, the people were attended promptly

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

I just spoke with the manager Lisa Smith. she was very helpful and help me with tracking a package that was supposed to be delivered today.

Helpful 3
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

8 years ago

I went to the go print two labels. I don't expect that to be free but $6 is absolutely ridiculous.

Helpful 1
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

Ask the Community - The UPS Store

The UPS Store

The UPS Store

(12 reviews)

These guys are great! From the moment they helped me and my family set up a mailbox during our move…read morefrom out of state, to today, they've always gone above and beyond. What really prompted this review are the little things: Like today, for the ump-teenth time, after being greeted when I walked in the door everyone snapped into action and actually surprised me with packages that I didn't even know were there as I was on my way out. Clearly, they're paying attention. The staff recognizes their clients and their needs better than some of the clients themselves. LOL!

Used to use this branch often due to its convenient location, but no longer. It appears to have…read morechanged owners or management. Seems to be staffed entirely by the same borderline fraudulent family now, for the worse. Twice now I've gone inside for Amazon returns, and they try to upsell me on purchasing an additional box or bag on a return that is already packaged by me. Or they try to sneak in some other nonexistent fee on a free return. Presumably trying to catch someone off guard and make a few extra dollars. They use the terms "unsafe", "necessary", etc. to put unnecessary pressure on you to impulse buy. I find it extremely dishonest, and will go elsewhere for shipping needs. Not like there aren't half a dozen other locations within a mile. EDIT: If you are able to ship it regardless without issue, please feel free to remind your employees that that is an option. Thanks!

The UPS Store

The UPS Store

(16 reviews)

I needed to make an Amazon return today on a tent about 4 feet tall and 6 inches wide (while rolled…read moreup). The employee informed me that I would need the box that the tent came in because the shipping label was adhesive. I told her I did not have the box (then texted my spouse, and he informed me that it came wrapped in a plastic bag.) Then employee said, "I'm sorry but you will have to have a box to send this back to Amazon." I informed her that Amazon specifically stated it was a drop off, no label or anything needed. She told me that I could purchase a box from UPS. I know from past experience when I purchased a 12" x 10" box it was up near $15. I refuse to pay over $20+ etc to make a FREE return. Especially since the item didn't have a box to start with. I asked to speak to a manager. The manager was a professional business woman. She stated that it would be a very easy fix and she reached under the counter to pull out a label holder that attached to the strings on the tent casing. The fix was very simple, took less than a minute, and I was on my way. I believe the manager was customer oriented. I will return when I need other services.

I do not understand the route system or how they run things but, I've been tracking a package all…read moreday and I watched the driver go back to the store, he or she has passed my street multiple times and has even dropped off a package 3 streets behind me. I find this ridiculous if you cannot give an accurate time or an efficient route makes zero sense. Time I was given initially was 12:45-4:45 it changed to 9:00 am - 1:00 pm then back to 12:45 -4:45 then to 2:00-6:00 and it's now past 6.

The UPS Store - shipping_centers - Updated November 2026

Loading...
Loading...
Loading...