It was not either of those days. Yes I'm referring to the hours posted on the front glass of the store and on the website. I was there 20 mins before the posted closing time and the door was locked. read more

I don't usually write reviews for places for services BUT, I just had to. The worker was so helpful and enthusiastic. She was great. Definitely recommend this place for quick, fast and just easy service. Never had a favorite UPS place. Now I do. read more

Don't waste your time going to this UPS store. If anyone has the managers number I would love to have it. We didn't have tape for our package for a return that we had. And the Asian lady working on 4/6 at around 3pm was a complete b****!!!!! Like ok I get we didn't have "tape" but there's no reason to be extremely rude to your guests. I have met way nicer grocery workers that are going through worse situations with COVID19 than this Asian lady!!!!! I could not believe how rude she treated me. Straight up, this lady is ungrateful and does not deserve her job. Work on hiring nicer and more caring people, makes a difference. read more

I want to give a shout out to Anna over at this UPS location. Our family has needed to use UPS about 5 different times in the last year. Every single time we've walked in she has been ready to go. Shipping packages at this location is so easy, I'm in and out in less than 5 minutes. Anna and UPS get a big thumbs up from me...and I will definitely be patronizing them a lot more. read more

I had previously used them to ship a envelope and they were great. This time I needed a document notarized for work and is was fast and painless. Anna was friendly and fast. The 2 gals always show a sense of urgency and really work quickly and efficiently. There is ample parking. Really small location tucked away in the center, but highly recommended. read more

This location is petty and will nickel and dime you for what other locations provide as courtesies. Even if your shipping is paid for, they'll charge a dollar to scan the code and print it. Print it ahead of time and they'll charge you a dollar just to tape it to the box Not a neighborhood-friendly enterprise. read more

They are the kindest staff and they make using shipping the easiest method! They helped me return an amazon rental and it only took about two minutes to finalize everything! Recommend read more

Always a good alternative to the Post Office if you can use it. The ladies at the counter are usually friendly and fast, I've never been in line for more than a couple minutes even during a busy holiday rush. Parking lot is small so it could be packed during the morning, also, UPS trucks seem to take up a good amount of spaces at closing time. Some of the prices are a bit more than you would pay at the Post Office, but I am willing to pay in order to avoid all the bad news bears working with the USPS. read more

The lady working was super friendly and personable. So it's a bit interesting to hear about the so called bad customer service. There's always two sides to the story. Anyway, had something small to send out to the middle of nowhere. Was quick and straightforward. read more

Horrible service by Anna Jiang I was asked to throw away my two small envelopes in the back dumpster I would understand if it was big boxes but she really wanted me to go open the dumpster cage and go through the whole shopping center for two small envelope trash. When asked for a business card the customer service got even worse, almost ignoring me. My next review will be to UPS corporation. read more

Mean people who charge you $1 for 4 inches of tape. If you're a shipping store, what's the one thing you shouldn't be stingy about?

I just dropped off a return Amazon package. I don't usually write reviews for things, but that transaction was so quick and painless, I felt compelled to. Thanks UPS store! read more

I was sending a guitar and this was the only place of three contacted that had guitar boxes in stock. The woman who helped me went out of her way to wrap up the guitar so it would travel safely. I really appreciated her help. (And the guitar arrived safely and in one piece!) read more

Worst UPS store with very bad customer service. They charge people to tape their packages....The most of UPS store provide this service at free of charge to give good customer service. I highly recommend NOT using this store. They are so cheap and ridiculous. We should not be supporting businesses that steal and hustle people. read more

There is this Asian lady that is super rude when ever I come here. I walked in the store and she ignored me. I had to say hello 3 times. Then she said please wait. When she came an scanned my Amazon package she told me she would not take it because it needed to be in an envelope. She then voided out the tag and told me to come back. Did not offer me a envelope. I would not recommend this location to anyone. This is down the block from my house. I will drive to another location before coming here again. Rude! Rude! Rude! Her response is rude. This was not the first time I have experienced this type of service at this location. One time I came with my packages boxed up and she wanted to open them to see what was inside. So this time I arrived with the package open and she wanted it boxed up. Just check the other reviews. This is not an isolated incident. I will never return to this location. Go elsewhere. They need to replace this woman. Or force her into customer service training. I have had better service at USPS down the street and we know the post office don't care most of the time. read more

Customer services is great until they get busy... They need to be able to work well under pressure, and not become rude as soon as they get busy. Not coming here anymore, I personally experienced bad customer service. read more

Service is clear, accommodating, fast and friendly. Anna went above and beyond to fix an error that I made with delivery address and saved me a whole lot of trouble! I will most definitely be going here to ship all my packages! read more

Love this location. They just make things so easy! I can always drop off my package & they'll tape it up, send it out, do whatever needs to be done. Friendly staff. And the place is so efficient. Even when there's a line, they multi task and it's never a long wait. read more

Love this place. I've done about 100 notarizations here. The lines move and the ladies never get rattled when it's busy.

Still my fav UPS Store. Efficient, courteous and helpful. What else could you ask for?

I was standing at the counter waiting for the woman to finish with her customer. Another walked in that she obviously knew and she started helping her. I asked a question and she answered and then said that I would have to wait until she finished with her customer. When I protested that I had been waiting she continued on with what she was doing with no apology. I walked out at that point. read more

Fast and Efficient. The girl in the store processed me while on the phone with another customer, and even finished taping up my package for me. read more

You don't have to be over the top nice. But you don't have to be rude, dismissive & condescending either. That's what I got at this location. Anna got such great reviews, she must have been off the day I was there. Next time I'll drive the extra few blocks in the other direction to a different store. read more

Great service and ample parking. I don't live far from the location on 7th and Redondo but parking at that location is terrible. I opted to try another location and found this little gem. The gal at the counter helped me ship back 2 return items and saved me money in the process. I was just going to send 1st class US mail and she found she could do it significantly cheaper through UPS. Take note USPS!! I will gladly drive the extra 2 miles to come to this location. read more

I sell on Amazon prime so I use this place often to drop off my parcels. I have prepaid packages to drop off and the two ladies always provide me with tracking/receipt. My transactions here are always fast, easy and quick. Just how I like! No issues here yet. read more

Fast and friendly! Dropped off my packages to return to Amazon and Zappos in a jiffy and was handed a receipt. Also there is a parking lot in the back, turn in from Stearns or Lakewood. What more could you want? read more

Anna is just fabulous!! :-) she works hard and talks to you as she is packing..very good at multi tasking A++++++++ customer service

This store employee owners make delivering packages easy and pleasant. I don't fedex anymore with their service

Love this UPS because they don't charge for tape or extra stuff like other shipping places do! For instance- fed ex! Plus they're really fast and efficient. read more

Everytime I have come to this UPS store, I have had great service! They are super friendly, helpful, and just plain nice. And also efficient! read more

Drop off many ups business pckgs every week here and they are always friendly even though we bought the postages online.

Fast and friendly! The post office is actually closer for me but this particular location has always been hassle-free.

Best UPS ever! I've always dreaded going to UPS or other shipping stores, so imagine my surprise to stumble on this fine establishment. I come here maybe once a month, and the employees are always friendly and efficient. I got a document notarized here last month, and it was super quick and painless and did not even require an appointment. (I've had three abysmal experiences with notaries at other shipping stores, yuck.) Have not been here on the busiest shipping days of the year, but sounds like if they up their game in that department, they'll be the shizzle. read more

This is by far the best UPS Store I've ever been to! In fact, I don't even live in Long Beach anymore but I'll still drive here for all my shipping needs. Anna is a delight. She's friendly, funny, and always up for a shipping challenge. I've also used her notary services in the past. Very professional. read more

This place is awesome I go here all the time with my crazy kids running around everywhere and touching things and they are always so helpful. This place deserves nothing less than 5 stars read more

Fast, efficient, and friendly! Staff were extremely helpful and accommodated everyone quickly so wait time for the line was very short

I live in the area so occasionally I'll drive to this UPS store to use their services. I can tell you that in the three or four times I've used them I have never had a good experience. It seems as though the owner operator does not enjoy her job. On my most recent and absolutely last visit I literally witnessed the owner operator close and lock the front door as I was walking towards it. Knowing that she saw me coming I continued and I knocked on the door and she reluctantly looked up waved two hands in the air and said we're closed. Are you kidding me? Because my three previous visits were so poor there was no way I was going to leave that place without delivering my package and so I immediately called the UPS headquarters to express my disgust. What good that did? I don't know. Eventually after they finally shut everything down an employee Not the Owner, actually came out and handled the scenario with the utmost professionalism. She apologized for the confusion and she kindly received the pre-printed and labeled package and she told me that this package would not leave until the next day. She did this with grace compassion and with the obvious desire to provide customer service . I really believe the owner could learn from this young lady and how she handled this transaction for this was a business to customer transaction and in this visit along with my previous others, I did not feel like a valued customer. Let it be known that this is not a knock against UPS. I use UPS on many of my shipping needs and they almost always perform as promised. However there is obviously a need for UPS to enhance their owner operator training on Lakewood and Stearns. read more

Always my preferred UPS drop off store. The lady at the counter is very quick and very nice. One time, I forgot my tape roll to tape up my box to send out during a quick pit stop. Since I go often and she recognized me, she said she'd tape it closed me me just that one time. She always provides me with a drop off receipt too. Thank you UPS store for providing excellent service to me each time! read more

Ya know, I usually don't do this, but feel this time I do need to write something about the customer service. I'm a 70 year lady, very patient and kind. I was in on Saturday morning and there was a line of about five people before me, I was returning something to Amazon, had my label printed and ready to go. I watched her wait, take her time, and explain everything in detail as each person went up to her. There was one gentleman that got a little upset because her computers were down and she could not do what he wanted. Than, after a 20 minute wait, it was my turn...I walked up and before I even put my package down she was waving the person behind me up. In the most rude tone of voice I have even been spoken to, she said "you're in the wrong place". I was surprised, shocked and not sure what was going on. I looked down and saw my packing slip did say I should be at USPS and not UPS, my mistake, I admit. I guess my complaint is...did she really need to speak to me in that tone after a 20 minute wait....I think not. This store, I could walk to it's so close but know I will never return. read more

Thank you Anna & Nancy for going way above & beyond. If only I could give 10 stars! This is hands down the best customer service ever received. I arrived at UPS 1 hour before closing with a bulky half-disassembled daybed in tow to return to Overstock, whose customer care staff provided me with a single pre-paid shipping label for an item which required 3 separate packages when delivered to me. They assured me 3 labels are not necessary, as there are no dimension restrictions for UPS. I had thrown out the boxes because I was initially told they could send out a vital piece for the daybed which came to me defective. After waiting a week, I was told the part was no longer available, but I could return the item. I was advised to just saran wrap the daybed & taking it apart would not be necessary. Well, it took me 2 hours to just partially dissemble it enough to fit in my car. So you can imagine my disbelief when informed by Anna otherwise. Well, in 1 hour's time, she & Nancy disassembled the remaining parts (mind you this is not part of their service policy), helped me wrap it into 3 separate packages, and got it ready for delivery. And they were so kind & good-hearted the entire time. Now that's what you call stellar service. I feel inspired to pay it forward & will definitely take my business here again. Many, many thanks!!! read more