Wow wow wow! All I can say is That this UPS store is a BREATH OF FRESH AIR!! Iv lived in the east side my whole life and have came into this store before and it was awful and I even avoided it. But not anymore. You can immediately tell that it's under new ownership. (I also asked) I was immediately greeted with a extremely warm welcome in and was helped quickly. God bless this business and the family behind it.! read more

REOPENED newly remodeled with 2 staff working now. Good to see this UPS making the right changes. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

Closed on a Sunday at 3:30pm even though sign and online say 4pm Get it together UPS and update your schedule and signage read more

The UPS Store - Closed at 3pm - Shipping Centers Near Me - Las Vegas, Nevada

Super happy to have found this location. By far the most helpful & sweet people that work there. They also open on time.

The person was un helpful I stated the package was dropped off and I needed to see if they still had the item because the update on tracking states it hasn't been received- the associate just googled the tracking number to give me the same information I already know. she didn't even bother to check the inventory. when I go to ask if she could look around she interrupts me give a cooperate number and hangs up before I have time to react or right down the number I didn't need. read more

First time I went to this location it was not open when it was supposed to be open. I believe it was almost 2 hours after their posted open hours but no one was there I was extremely upset. I see that this a common problem with this location so I'm not really sure why they don't just change their hours. I decided to give this location another try recently. (I came in the late afternoon because I wasn't taking a chance of them not being open in the morning) A lot of people say that they have issues with Amazon returns so I thought I'd give it a shot since every other UPS I've been to does the Amazon returns correctly. I was returning a shirt with no packaging just my Amazon return QR code and I did not have any issues. The employee scanned my code took the shirt gave me a receipt and I was out the door! The employee working there was super chill as well. read more

Worst experience ever, the lady who works there don't have any skills whatsoever on customer service, I went over to dropped off two packages and no just didn't help me she thruway my package on the floor and supposedly called the police because I took a picture of her when in reality I took a picture of the package laying on the floor. The police didn't arrive so I left. I'll be calling corporate tomorrow, hopefully they get rid of her or at least give the employees a proper training, avoid this location if posible. read more

The UPS Store - The lady who works there thruway my package - Shipping Centers Near Me - Las Vegas, Nevada

Don't even bother trying to call this place they will be useless and the 2 people I spoke to 1 of which was the manager are so absurdly incompetent and don't even know their own stores procedures over returned packages. And It's EMBARRASSING I'm forced to even have to deal with such audacity. read more

The UPS Store location on S. Nellis Blvd and Sahara Ave has reopened. Went there this past Monday, 9/23/24 to get notary services and was blown away with the great service from the two ladies working there. Everything was quick and organized, unlike previous visits. I noticed the store was beautifully remodeled and I inquired about things because it was closed for a few months. I thought it was still closed. One of the owners, working at the time, told me the previous owners were kicked out by UPS and they had been open only 2 weeks. Thank goodness the previous owners were finally gone - it was terrible, slow service and the place would be closed when it was supposed to be open. There were a lot of complaints about previous ownership. The new owners are a breath of fresh air. Thank you UPS for bringing in these people. It's awesome and everyone in the area that was turned off by the previous owners should give the new owners a chance. The new ownership is great in customer service and everything is efficient now. read more

Sent my dad a 600 studen Hookah he received a open box with the insides shattered all be lucky to get my shipping and 100 bucks no matter what I'm out hella cash the shipping and packaging is a 100 to have it destroyed upon delivery my dads a vet that lost his leg recently it's super disappointing and heartbreaking that my attempt to put a smile on his face turned into financial hardship read more

The UPS Store - Open box looked dropped - Shipping Centers Near Me - Las Vegas, Nevada

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Very poor customer service. The female behind the desk was very rude, I don't know her name because no nametag. I had to drop off a package for Amazon. Printing the mail label was a nightmare. Per Amazon printing the label is free. Per UPS employee I have to pay $ 5.21 because at UPS nothing is free. Called Amazon CS and they confirmed again that printing the label is free. She refused to accept and I left. The price is sane at $5.00 for a piece of paper? A month ago I dropped off an Amazon package at the same UPS store with the same employee behind the desk. She printed my label for FREE and received my package. The price change at the employee's pleasure. I am not going there anymore, I am going to try another UPS store, maybe I am lucky to find a nicer person working behind the desk. read more

Meghan was was awesome and she helped me efficiently with my return. I will be back soon because of her awesome service!

As I stand here after 9 am when the store has posted as their opening time during covid-19. The store is still not open. The only people here are the ones waiting for the store to open. Won't be coming back. read more

The UPS Store - Their supposed hours. - Shipping Centers Near Me - Las Vegas, Nevada

This UPS driver abs I deliver to the same building. He hates when I park in (his) loading space, so he blocks me in and traps me in my car every chance he gets. Think it's time to call the Dept. of Trans... read more

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Just terrible. Aside from very slow service to the point it seems they enjoy taking their time, they do not help in any way. They charge you 20 dollars for an envelop, 7 dollars for tape, literally everything has an up-charge. Lastly they have the most terrible attitude and bang on everything to show their frustration when you don't buy from them the envelops, and you show up with your purchase from fedEx which is literally walking distance away to purchase cheaper materials. read more

At the door it says something about the owner being someone from the community. Well, being that, id guess that explain why nobody showed up by 9am and made us customers drive to another location. Same customers that were here had drove from the Charleston and Sloan location. All of us then left as well to another one. Seem they're still lighting up fireworks somewhere rather than showing up to work. read more

Tries to charge you for amazon drop offs. When its clearly free. Does not hold their end of the contract with amazon. Do not recommend

This store literally is so slow. Save yourself time and frustration and go to any other location in town. I've been in here over 20 mins waiting to drop off a preppackage. This is crazy. This is my second time trying to drop it off and it always taking so long. They only ever have 1 employee in here that's expected to notarize documents and accept packages as well. Really? Come on. You need to invest in some kind of scanner or something that allows us just dropping off prepaid packages to do so, get our receipt, and go on our way. read more

The UPS Store - Shipping Centers Near Me - Las Vegas, Nevada

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Lady was extremely rude (name started with P)... Said that I had to pay $3.99 for a strip of tape. Talk about price gouging. Cheap as hell, They would not give a strip of tape that was contracted by dish network to use UPS. They also did not even have the front light on because they are so cheap. As soon as I walked in ...there was no Hi or how can I help you. It was do you have your own tape? After I said no she immediately said I could come back with tape or by hers.Rude!!!!! read more

The service is beyond awful. I saw the low stars and went anyway. I will never again. The owner overcharges for no reason. Avoid!

This review is for the Sahara and Nellis store. I don't usually mail stuff off through UPS so this was my first time to this location. I dropped off my package on May 11th 2023 and I asked the tomboyish woman if there was a certain hazard sticker that had to be placed on the package since it contained a lithium battery. She says no as she hands me my receipt. Lets just say. The package was scanned as carrier received but never been scanned again since. Til this day June 18th 2023. The package never left this location. No other scans have been recorded. So its safe to assume that the young woman stole it. Package is considered "lost" and a claim now has to be filled. Ugh. I went back to the store on 6/17/23 and to my surprise it was closed at 2:30pm. Wow. Hours are till 5pm. So idk what's the deal with this place. If you're reading this. Just go somewhere else. This place is not recommended! read more

It's true, the lady and man that work or own this little UPS location are VERY rude and they don't even care about it. I'm still surprised how UPS lets them be a face for UPS. It makes UPS look bad. The only reason why I go here is because it's closer but I wish the people were nicer read more

I use this store on a daily basis to do my shipping and pick up my mail, always very friendly and willing to help. Nice people and I appreciate how hard they work trying to run a small business. Many people complain about this business, but those same people are usually unprepared and do not package their things correctly. read more

If I could rate this -1 star I would. This place said it opened at 8:30am and it's 9:43am and nobody is here to open. Never should have brought my packages here at all. Learned my lesson. Save your time and go somewhere else. read more

Went to do Zappos return here told guy I forgot my tape literally ran next door to Harbour freight to grab a roll the guy closes the store in the middle of the day talking about back in 15 min.... Making the elderly wait in heat terrible read more

The UPS Store - Store says open but it's closed !!! - Shipping Centers Near Me - Las Vegas, Nevada

This guy I'm guessing is the owner from some other country couldn't even speak English tried to charge $8.00 to print and send an Amazon return . It should of been free except for printing the email . This is the worse UPS store in Nevada . But unfortunately is one of the only ones in this area . Maybe someone should open another one . read more

0 stars Terrible customer service. Do not go here for notary services. The guy is an asshole! Charged me $30 for a fucking stamp & didn't say there was a charge until afterwards. Complete rip off. In the past I've paid nothing.... Total piece of shit. read more

Went to this store because I need to return an item to Amazon and when I got there it was past 10 am and on the door it states that they open at 10 am. There were other people that were there waiting as well. I ended up leaving and calling the store so that I can find out if they are open yet. They did not answer 2 times. Called and filed complaint with ups.com. read more

The lady that always works there is AMAZING! She is so nice and helpful I've been coming here for years n she has always been there she's always had top tear customer service!! 10/10 read more

I had a portable air conditioner from Amazon delivered. It was defective. So I started a return. UPS was supposed to pick it up. So I left it outside by the front door. BUT, they wouldn't take it unless I was there to sign for it. So the driver left the shipping label for me. I went to the UPS website and they said to take it to THIS UPS store and drop it off. So I grabbed my handtruck and loaded this 85 pound air conditioner into the back of my vehicle in 121 degree weather and took it to THIS UPS store. I unloaded it and rolled it in and told the lady behind the counter that it was already labeled and all she had to do was let the UPS driver take it when he arrived later today. She made me hoist this 85 pound air conditioner up on to her counter so she could "weigh" it. I couldn't believe it. I explained that she didn't need to weigh it. It's already paid for and UPS itself had made the label (not one that I printed). Nope. And then after doing that...she told me that it's not packaged correctly because the bottom is "open" I told her that is the way it was originally shipped and I even had the photo that the UPS guy had taken when he originally dropped it off at my house. She told me NO. I told her this is F'n ridiculous. All she had to do is let the driver take it. She told me no again. I told her that she is supposed to work for UPS. She told me that "NO", she doesn't work for UPS...they are a franchise and don't have to take any packages if they don't want to. I left swearing and cursing with this heavy air conditioner out again into the 121 degree weather. This store is a DISGRACE and should have it's affiliate license revoked immediately. read more

* Three people standing in line while clerk is in back with the knowledge that we are standing there waiting * Rude * Wanted to charge $2 to tape a 6" x 4" x 4" box part of the Amazon UPS return program which says UPS Store will box and tape for free * Don't be part of a program if you're not going to get with the program. Take your business somewhere else. I took the Amazon package to another UPS Store and it was not a problem for them to tape the box. read more

Zero stars for this location. Rarely open at the posted times. Owner unapologetic. Don't trust them with your packages.

A very kind lady helped me today! She helped me with my returns very quickly. Will definitely come back to this location!

Package got lost. They don't put the right address. They will insist thats how they do it. Dont believe them. It will gonna get lost.

They say they open at 8:30 but was out here till 8:50 and no one ever showed up DO NOT WASTE YOUR TIME on this store. Tried coming in earlier to be fast and ended up having to take a extra trip to a different location read more

If I could give 0 starts I would, every single time I come they are beyond slow, rude, always have something to say, etc... The guy freaked out on me 2 different times, one because he said I have to package my Amazon returns when it specifically says you don't have to, and then the time after that because I did package my returns and he was mad saying that they are supposed to do it... make up your mind fvck face. Now this time I've been waiting outside for 49 minutes since they've supposed to be opened and still nothing... This location is god awful, I guess it makes sense considering the owner is a piece of sh!t. UPS corporate should force close this location, look at the reviews, basically all 1 stars. This place SUCKS! read more

Tried to do an Amazon return at this store, which is supposed to be hassle free. Just drop your returns off and the store will pack and ship them, Amazon says. UPS store says no, we don't do that. No offer to help fix the situation, they just refused to service me. read more

Excellent service every time! I used to go to different locations but since I went to this location for the first time to notarize a Signature for a document, I have never gone to another location and became a regular! A+ to them and thank you for being always reliable with your services! :) read more

I had the worst experience every with the same female employee that so many previous reviewers are talking about. I have never been treated this poorly. I called to file a complaint with corporate and will be speaking with the owner of this store tomorrow about the employee. After seeing the different reviews on this Yelp page, I will actually go further than this. I will file a lengthy written report with corporate and speak with them again. No one should have to deal with this employee. I have had many great experiences at a UPS Store, We will continue to use their services. However, this employee must go. In fact, I think corporate needs to see the reviews on Yelp about this store and make a decision about their relationship with this particular store. I am furious about how I was treated at UPS STORE 6837 in Las Vegas John Nejedlo Livingston, TX read more

To expensive and terrible customer service and products. Unprofessional management and long lines. I feel like I got ripped off for a small printing job. Avoid this place. read more