I have read the other opinions about Nellis Self Storage and I am so sorry for all those bad experiences but they looks so in the past to me or perhaps there are just people confusing places reviewing here in Yelp. I was looking everywhere in Las Vegas for an affordable storage and I couldn't find it in the center of the city, it takes my 10 minutes driving but I am very please with the price of my unit , with the friendly and warm people working there, with all the cameras around the property, with the insurance they provide, all areas inside are very clean, elevator works properly oh well, the elevators are slow but those are heavy lifting elevators that's the way those suppose to be. my access code works perfect since the first day I was there, yes, one access code per each storage unit, so they control who is entering to the property, security is primordial and they have it ! If you decide to go there remember to ask for the free Padlock. One thing they should improve but isn't enough to lose an star in my review: inside the storage building I prefer to have sensors for light activation and not to have to touch the light switch at the wall. I know what I want and I am not afraid to go for it . read more

There are good people in this life -- and then there are the rare few who go above and beyond with no expectation but to serve with heart. Jorge is one of those people. From the moment we met, his attentiveness, calm presence, and genuine care were undeniable. He wasn't just helping with a task -- he was helping a person through a stressful, emotional transition. Jorge's character speaks volumes. His professionalism is second to none, but it's his kindness, patience, and quiet strength that truly set him apart. He turned a heavy moment into something grounded, even meaningful -- and for that, I'm deeply grateful. If there's ever a recognition for going above and beyond, Jorge deserves to be at the top of that list. This company is incredibly lucky to have him. I won't forget his help -- not because of what he did, but how he made me feel while doing it. read more

The place has very positive vibes and Jorge was super helpful and friendly. He made sure my truck rental went smoothly.

I LOVE THIS STORAGE I wouldn't change it for any other!!! It's perfect !!! Staffing is great and clean smells GREAT I LOVE THE CANDY!!! Very understanding when you need help they make you feel very comfortable like family and not just a customer that's wants your payment totally the opposite LOVE IT read more

Amazing service, affordable prices and the staff has always been so helpful and the best part is the facility is clean.

I came into the location today and rented a Budget truck from Rebecca and she was extremely helpful and appreciative of the business. I am finally moving my things to Arizona and I'm sad to be exiting the storage facility. The whole team has been nothing but kind and knowledgeable from start to finish. Highly recommend! The truck was clean and ready when I arrived which was nice. I saw the previous complaint on here about the insurance on the truck and only a fool wouldn't understand you need insurance to drive a vehicle like this since most car insurances don't cover trucks of this weight. But give them a try you won't be disappointed! read more

Nellis Self Storage - 12 foot SPOTLESS truck!! - Self Storage Near Me - Las Vegas, Nevada

I wanted to say thank you Rebecca and Tony!! Great team and professional. The Storage unit is clean and bug free..I really cannot ask for anything more. read more

I recommend Nellis self storage 110% Tony and Rebeca are really nice and if you ever have any issues they well work with you and fix any problems you have thank you guys for everything. (Alex) read more

this place has everything you need in storage for a great price you can not beat! i highly recommend this place over outher storages. the locating is everything its in a great place and when i leave my storage i feel safe knowing they have the best security!! this place is also very clean and the employees like rebecca are always helpful and keep this place clean! read more

Nellis Self Storage - The sign of the storage . - Self Storage Near Me - Las Vegas, Nevada

Manager is rude & nasty. She tried to scam me with a $150 extra insurance policy for rental truck despite having my own insurance confirmed by my agent. Then she refused to rent me confirmed reservation if I didn't purchase " her" insurance. Scam, don't go there, we rented elsewhere w/o extra insurance! read more

This is a great and clean, friendly staff, pest free storage company! And that's important to me! Thank y'all

Nellis Self Storage has helped me through some tough times. Rebecca is the best. When I was suffering through a physical (cancer) and financial (car repo) hardship, she went the extra mile to help me get through this and save my storage. If it wasn't for her, I would have given up. Nice to see good people still in this world. read more

Rebecca and Tony are awesome anytime I've had a problem they've handled it immediately or if I had an issue and needed to be a little late on my payment they've worked with me read more

Manager tried to add extra charges and higher prices than website listed. She made a copy of my license in color and took my credit card information before I agreed to the higher charges. I canceled the reservation and cargo van and walked. The male worker was nice but the female manager was very rude and nasty. Poor customer service and tried a switch and bait deal. Scam alert!! read more

I guess in life, you get what you pay for. Units are cheap but service is absolutely horrible. First, they weren't going to offer the rate and unit size that we reserved online because apparently, it's a third party reservation system that doesn't tie into their system. Then, when questioned about the unit and the rate that was promised, the lady behind the counter said "would you rather go somewhere else?" If the business owner ever knew that employees were voluntarily sending business away, they probably wouldn't be happy. Just a guess. But wait, there's more. They let us choose a gate code, but when we tried to enter, the code didn't work so they had to issue us a new code. Then, they tried to give us a unit on the 2nd floor when we specifically requested a ground level unit. Wasted a lot of time just trying to get a simple storage unit. read more

Be careful of this place,especially myra. She tried setting me up fit a trailer she had stolen from the place.She never showed to court,of course.shes very janky. read more

Dirt cheap but the worst service and facility conditions ever. Staff NEVER fixes the elevators, swamp coolers have been broken for over a year. There is zero access to the corporate office if there is one, to complain to try to get something fixed. Never answer the phone and never get calls back. People are living in the units. Light bulbs never get changed out. Use to be better service when the brother and sister ran things. It is cheap though if you can deal with everything. read more

The manager Kyra is a complete joke. She is the rudest person I have ever encountered. We asked her a simple question and were met with a foul attitude. She then proceeded to throw keys at me and my mom, and then had the audacity to scream at us and insulted us when we said we didn't appreciate how we were being treated/having things thrown at us. She then screamed at us to get out and called the security guard who cussed us out and threatened us. Mind you, this was all because we called her out on her horrible attitude/treatment of customers. After we stepped outside of the office, she and the security guard locked up the store and left just because they felt like it. As they left, they left the gate to all of the storage units WIDE OPEN. So clearly they don't care about making sure storage units are protected/secure. Don't bother with this "business". It's shady as hell and filled with horrible people. The place is filthy and unsafe. She also runs the Budget Truck business in this building as well. If you want further proof of this behavior, just search "Budget Truck Nellis" on Yelp and read similar reviews to this one or just google it. read more

Myra is very unprofessional I called for rates and availability and her customers service skills is terrible. I glad she showed me what kinda of manager I would have been dealing with before I placed a reservation for a rental. No go! The worst customer service ever! Thanks for noting! read more

Had a really good experience with these guys. There was a little bit of a challenge with the truck I rented, David at this location jumped in and helped me get it taken care of with world-class customer service. You can tell he cares about doing a good thing for people, he went above and beyond to resolve the concern and get me out the door with a good result. Really good value for my truck rental and move-in with both Budget and Nellis, would gladly use them again and please give David a promotion he is high quality read more

Under New Management which as a client I feel I should have been notified. 1st couple months of switch was stressful and frustrating and honestly were hell.(Jen some sort of management was rude unprofessional and would not work or listen to the problem I was having with them charging my card without permission). Joe at the front desk is AWESOME very helpful always as been called me back in a prompt time and I'm still there because of him. Calls if my unit looks off or I forgot to lock correctly. I'm going to be honest they are cleaning up and making it alot better hopefully the next few months get better there. read more

Great communication and privacy with our own storage unit they were up front with everything and great help from Tony & Peter

Came to them for a last minute unit and was super greatful for their help and even tho my bf wouldn't stop babbling about ridiculous notion of plausible storage item, to the employee )his professional demeanor was consistent read more

Too bad they don't have 0 stars. This place is the unsafe for you belongings. They stole my battery, power cord to my trailer. They try to rip you off after you leave and say you didnt give 30 days notice when you did. Dont trust this company. read more

Wow where do I start ! It's been three days of trying to get a hold of them because the charges me three times and have not fixed the problem. On top of that they where not even there when I went to return the truck at 2pm Saturday . I have called 14 times now each time voice mail ! Looks like I will need to get a lawyer involved for then charging me so money times read more

Brooke took care of me and my girlfriend when we came in to open a storage unit. Explained to us all the fees, the insurance policy and the rules and regulations. Will refer people to this location. read more

I have been with Nellis Storage for a year and eight months. I really enjoy the service I get from them. The storage is clean and I recommend everybody to try Nellis Storage, especially if you need storage and can't afford high price storages fees they are very affordable. Thanks Nellis Storage for your services. read more

we have been renting for over 6 months . It is clean and well kept up. Management is easy to talk to. we have had no problems. would recommend them. read more

One star is too generous. When you see this business, run the other way as fast as you can! My trailer was here less than a month before it was broken into. Kyra at the front desk is totally unprofessional. I closed the account twice because I kept getting charged after Kyra had supposedly closed my account. I finally went down and advised them about still being charged and Kyra was extremely rude and refused to reimburse me my two months rent they charged me. I had to contact my bank to make sure they wouldn't charge me anymore! read more

I've had my storage for over a year now, I'm happy with my unit and it's location. The customer service reps are nice and kind and always helpful. I would recommend to anyone who's in need of a storage. read more

Joe is very professional and always has a smile on his face, he helped me in a way that was above his job expectations and this review is a small payback for his good deeds and excellent customer service...if you need well priced storage with great security come here !!! read more

The worst customer service ever, they definitely don't belong in a place that deals with people, very rude and disrespectful. Disgusting attitude. Not only do they not know how to deal with a business but they are ruining the business next to them. Have this place close down or hire new management/ employees. read more

I am soo happy that this storage facility is under new management!!! The previous mangers were VERY rude and unprofessional. The new owners are the complete opposite. They are direct and take the time to listen to any concerns you may have. Although I was not notified of the switch, I am happy with the outcome. I now feel that my items are safe and secure. read more

If I could move from this place I would. I am alone and my son is not allowed on property (former employee) so I have to stay put. My rent has been raised twice since I have been there (9 months). I moved into an apartment and needed a few things from my unit, when I got there the lights in front of my unit were out, I asked the young man if they could replace the light bulbs so I could see inside my unit. He said the lights were on back order but they will be replaced soon. I asked if the air conditioner could be turned on he said the maintenance guy will be turning them on soon. This was at 10:30 am. The storage opens at 9, why should the tenants be waiting on them? I thought that's what we paid rent for? Well I returned a couple weeks later to the storage to get a few more things I needed. The lights are still not fixed and the air was still not on yet again at around 11 am. When asked about the lights the young man says they are waiting for the owner to bring them from California. I am pretty sure they sell light bulbs here in Nevada! Now, they will say I am complaining because my son is a former employee of this crooked place but this is not true. I am not that kind of person. I am a tenant there that simply wants what I pay for. Raising rent twice in 9 months, a/c working and lights that are working so I can see inside my unit is not too much to ask for. I also find it funny that the only place the lights are out in the entire place are right in front of my unit! Could this be because of my son or is it coinsidence ? Also, have your employees at work on time to answer the phone and turn on the a/c! read more

This is a nice facility with a variety of spaces. I've rented here for two years. The new owner/manager is sometimes gruff, sometimes friendly, but is not capable of running this facility: repeatedly, over the past few months, the entry and exit gates have malfunctioned, making access IMPOSSIBLE during hours when someone wasn't in the office. Very inconvenient for me. I've called three times about this and have NEVER received a return call. So, add rudeness to incompetence. All the owner/manager would need to do is call an electrician. All the owner/manager would need to do is call an electrician. All the owner/manager would need to do is call an electrician. But days or weeks go by with no repairs. I previously recommended this place but I can't any longer: be ware, you will have trouble getting into your storage unit at this place, the owner/manager seems incapable of maintaining the entry and exit gates. Pathetic, really. And not likely to get better, since they don't even have the courtesy to return phone calls from people who are renting a unit. This NEVER happened with the prior owner. Pathetic. read more

After our initial visit and introduction to the new "owner", who apparently is not the owner or even "management " but what seems to be purely an employee of sorts we had high hopes for the rest of our stay here. It has been two months since this initial meeting and I can only confirm that once more we were fed a handful of promising amendments and a fistful of empty promises and unfulfilled changes. Not only were we asked and bribed to make our initial review but afterwards, his end of the agreement was never fulfilled. I did not feel my initial review to be untrue or misleading because leaving there that afternoon I was very hopeful and optimistic for our future with this company. I also felt the 5 star review fit what I was led to believe the company was making moves and changes to become yet I was let down. I am no longer in a position to just up and move storage facilities due to personal difficulties and financial restrictions but once I am this move with be my first. read more

I have to be honest, Before the new ownership and management this place was horrible. I really appreciate the new management especially Joe. They came in and cleaned up shop. The establishment is always clean when I come and they are all very pleasant when I call for anything. I give this place an A+ for improvement read more

Looks like they switched property managers. The new guy Robert was very helpful. I had to get a bigger unit and he took the time to go over all the options with me. In the end, it's just a place to store your things, but the service and price was great! Great customer service! read more