Was going to be a very low review with a mistake on my end with the way one individual handled the situation but another individual called me from his personal cell number after store hours and ensured I was satisfied and rectified the situation by going above and beyond by finding me information that no one else was able to provide me including other UPS stores in different states read more

I just had the most horrific experience at this store. Was yelled at as soon as I walked through because my box was open and too full he told me he didn't have time to pack it up because he was by himself. he just kept going on and on yelling and flailing his arms around. i knew the original box I had the cushions in wouldn't work I wanted to purchase a larger box to pack my stuff in. I wasn't able to get any of that out when I walked in. I was cursed out and yelled at all in front of my son and other customers. I tried to repeatedly tell the employee I wanted to purchase a box and repack it myself. He told me repeatedly he would not sell me a box. first he said they didn't have bigger boxes I asked to buy two then and I was told he wouldn't sell me anything because of my attitude. I left the store in tears! read more

Diya was great! She handled many people by herself with politeness and efficiency. Great service!

A young man helped me out with dropping off a package. I was in and out of the store within minutes even though it was a small store front and busy with some customers. I appreciate the attention and prompt aid given. read more

I walked into your store today to find an old cowboy screaming and cursing at anyone and everyone about what I do not know. I just immediately knew nothing was going to walk him off this ledge. He was beyond rude and I would label unhinged. I wanted the store owners to know that the two employees behind the counter, the UPS driver who came from packing his truck in back to assist and the other woman customer all did a great job supporting each other through a very difficult situation. This UPS store is a very nice place to do business and I am thankful the best of humanity was there in support. read more

Omg. I wanted to return a box to Amazon. While searching on the app the nasty woman refused to help me find the bar cide, actually walked away, came back and said I would have to pay if I can't find the bar code and says why don't you leave and come back and pay us to print the label. I said forget it rude lady, ill go over to amazon where they are helpful. Miserable woman. Poop on her business manners. read more

Very very rude workers. I chose to use this location due to its convenience. However, every time I visit here, I feel like I'm uninvited and chased out. I want my shipment to be shipped without getting lost. So I asked to double-check and the worker replied "that's what I just said" followed by a sigh and a dirty look. I don't get why they have to be so rude and mean to the customers. Even when I have a question, I am afraid to ask any of them because they might give me another dirty look or talk to me like I'm stupid... Nobody should feel this way shipping out a box. I thought it was just my experience, but looking at all other reviews, thank God the problem wasn't me. I will also drive extra miles to use other UPS locations. read more

Be aware if you drop off package at the store. DO require a receipt! Otherwise, most likely, your package will vanish into the thin air. Like the other reviewers said, the owner is careless about the loss. She is very rude in nature. Not willing to give you any help, simple ask you to * yourself. So, be very very careful when you ship there. read more

The service at this store sucks. I called to get paperwork fax and ask for the price and the cost for both sides and the cost if Im faxing paperwork long distance and I was told it was $1. I got to the store within minutes expecting to pay $9 because I had 9 pages, the price was $18, I ask the tall blonde manly looking women why it was $18 and she said because you got both sides scan. I told her what I was told on the phone and she cut me off and yelled "I didn't say that" really nasty and ignorant ( I was thinking, Ah, yes your big ass did) I said I know what I asked you and what you told me. I than ask for refund on the pages that didn't needed the back scan because it was a misunderstanding and she said the fax already went through (I guess In her mind I got money to burn). Another cashier ( a young girl) came to ring me up, so I just paid the $18. It was a stapler sitting on the counter behind the register I held the papers up and ask the cashier could she staple them for me please and she said "NO" ignorantly and than let me know, it's one over there on the wall, stating "It's other customers in line." Both of the cashier was really ignorant, they are lucky we are in the mist of Covid 19, because I would had took that mask off on gave them both a piece of my mind. The tall blonde lady was getting smart with an Indian women as I was walking in the store, so off know better when she acted very unprofessional with me ( I kind of that a sense that she is prejudice) Because she was nice to every white women that walk up. Somebody walk in the store she knew and she sat and had a full blown conversation with her about where the lady just travel, while people was in line. But, I couldn't get paper stapled because the line was too long. So much for overworked, I wont be coming back next time, I'll go to Staples or Fed Ex. I don't have time to deal with nasty people. Get another job if you don't know how to provide customer service. In the mist of this Covid 19 "some people are HERO's and others are ASSHOLE's, if you get my point." Update: Just got word that the tall blonde lady is the owner. With that being said, I will never put money in her pockets or business again. Running a business with that type of attitude won't get you any where but closed down in the future. read more

Great customer service. I forgot to finish packing my box and the office staff was happy to help

i buy many things at auctions and need them shipped. Many UPS stores overcharge so much on shipping. I can check UPS site and they charge double. THIS ONE IS GREAT! prices are fair for pickup and packing AND shipping. nearby store wanted $175 for what this one did at $87. Thank you Jean. Use them for Alderfer auctions. I will be repeat customer read more

My husband dropped off two items to return to Amazon. He was treated rudely by a woman who scanned the barcodes and barked at him that he was done. He was not offered a receipt. Now the one package is lost and I can't get any help from Amazon because I don't have a tracking number, which would have been on the receipt. Like the rest of the reviewers, I'll drive out of my way to avoid this place. You should do the same. read more

Dropped off an Amazon return. 30 minutes later I realized that I returned the wrong item. Called them to ask if they could put it aside, that I was on my way over and would be there in 5 minutes. They said no, that they had already boxed up the Amazon returns. They were unwilling to open the box as they would have had to retake it shut. They told me to call Amazon. I've used the UPS store in Doylestown. Completely different experience as the folks in Doylestown are pleasant and helpful. I will drive the extra distance next time. The folks in Lansdale are miserable. read more

Update: I filed a formal complaint against this UPS location for their rude behavior and their discrimination against people with disabilities. I was told to expect them to reach out to me. It's been a week at least and I have yet to hear a word from them. I guess that's to be expected when you're dealing with ignorant people. Judging by all the one-star reviews, all with a common theme of complaints about rudeness, I see I'm not the only victim. And I'd be willing to wager that the only two decent reviews here were made by employees of that store. read more

Curious you say I wouldn't discuss alternate methods as to how you could have helped me. When I mentioned I could only lift it to cover my mouth comfortably, and you still said it was not adequate, and said I would wear the mask as you demanded, but to hurry it up and to call 911 if I passed out. The Americans with Disabilities Act which supersedes the Pennsylvania guidelines for wearing a mask, since being required to wear a mask given my disability substantially limits me from performing major life activities I.e. BREATHING. I'm sure you are aware your business can be fined up to $75,000 for the first ADA violation and $150,000 for any subsequent violations. Department of Justice ADA Violation Information line to address your questions (800)514-0301. I will NEVER step foot in your place of business again, but feel it's important to address your ignorance and non-compliance with the ADA for other patrons that might visit your establishment and be made aware of your brutishness. read more

The owner, Jean Ralston, treats her customers so poorly that I walked out of the store. I like UPS stores but this screaming, rude owner shouldn't be in charge of a UPS store. Horrible experience at her store-640 Cowpath Road, Lansdale, Pa. read more

I have been going to this store for a decade. Never have I had such an issue as yesterday. Unfortunately I am unable to wear a mask, and usually this place has accommodated me, for which I am grateful. It's hard having a disability right now; it's actually scary going out sometimes because people can be presumptuous and downright mean. I can deal with mean, but aggressive is another story. The two workers in this store were aggressive and the male worker took it way too far. After being yelled at I explained that I was unable to wear a face covering and just wanted to make a quick transaction. I was aggressively told they cannot help me, the male worker then crossed paths with me, so I followed him out of the store, stating he was being discriminatory and that the mask mandate makes exception for people like me. He said he didn't care, told me to leave, then gave me the name "John Smith" when I asked. If he was correct in his treatment of me, why would he give me a fake name? What are you so scared of John Smith? So I would NEVER have a problem leaving if simply asked. In fact I have done that in other places without a problem. I respect others space. But they were so unbelievably rude and disgusting, I will never go back to this location and let others know as well. You cannot treat people like that. Shame on them both. I called the store in Hatfield just up the road and they said they could accommodate me, and quickly took my packages while being very kind and understanding about my situation. Stay away from the Cowpath store, and go to Hatfield. EDITED TO UPDATE BASED ON RESPONSE: I never threatened to sue and I never yelled. I was NOT AT ALL politely asked to leave, nor informed an accommodation could be made for me curbside. That would have been appropriate and I would have been happy to leave then. Instead I was shouted out of the store. Unbelievable that you would reply to my review like this instead of trying to make it better. Shame on you. You owe me an apology for the treatment I received. Additionally, at other stores I have been treated with kindness and compassion. Not one other store has shouted me out and degraded me as a human being like this one. Most allow me to shop because I am respectful and keep my distance. Again shame on you for your treatment of me. I remained calm the entire time and was harassed by your employees. Disappointed that you actually wrote lies about my behavior. I stand 100% by everything I've said and I have spread this information on social media as well as here. You are now known by a sizable group of people local to your location as a place to avoid. read more

Good experience inside, had a lot of packages to ship out last minute before closing and both woman were friendly and helpful considering the situation. Only complaint, not related to customer service, by getting directions through Apple Maps it took me to the neighborhood behind the store, adding another 5 minutes to loop back around to the actual store. read more

I walked in and the young lady behind the counter asked me to put a mask on. I have a medical condition, so for us that have one of those we have all memorized to some point "I have an underlying medical condition that prevents me from wearing a mask." She said "If the owner was here she would ask you to leave." "Are you refusing me service, because of my disability?" She took my package and scanned it and handed me my receipt. This whole time I'm getting an attitude about this. And then she said "Well if you would call us we would come out to your car and pick up your package for you." Well if she would have said that or had it was posted not a problem. I will not be returning unless the owner would contact me personally and we could discuss this like 2 grown adults. But I'm not putting too much faith in her. Please go out and use UPS most of the employees drivers and others seem very nice. Just pass up on this one store! Oh and the medical exemption is section 3 of the pa mask mandate. read more

Always fast and convenient for Amazon returns. In and out, ezy pezy!!

In a nutshell they are rude. Today, I accidentally forgot my mask and one employee told me to leave. I said to her coworker that I had forgotten it. The woman said, "Then you'll have to leave." It's going to be inconvenient using a different UPS since I ship quite often, but that's what i'm going to do. REMEMBER YOUR MASK. Failing to do so will result in shaming. read more

Great service, quick,friendly ,very helpful. Only Ups store open till 5pm on Saturdays

Pretty horrible experience and a mood changer. You walk in with a happy attitude expect to walk out with a puzzled mindset The gentleman that works there hardly speaks, like looking at you and choosing not to greet you back or give you answers kind of silence. Can life at the UPS be really that bad ? read more

I've never written a review before but feel obliged. I've used the UPS Store in Hatfield countless times to print items for me. I've emailed them my documents with instructions and they have had them ready for me when I arrive. I used the location here in Lansdale for the first time today. They charged me $1.99 for emailing them the document that I needed printed. Unbelievable and absurd; I've never seen this before. I will never have a documented printed at this location again. I understand that they need to pay for computers, internet, etc. (the owners excuse for necessitating such a fee). Don't we all. Just a heads up to all customers, don't email them your documents to have printed because they will charge you this fee. read more

Avoid this location if possible. The employees there are the anti-Christ of customer service. Rude. Dismissive. Unhelpful. It will be a miracle if my package actually arrives. Go up the street to the one on 309. read more

It was quick. That's the only positive. Unfriendly, on the brink of rude service. Go to the one up the road near Walmart.

The gentleman working at this store on April 27th was miserable. Will not be back even though this is the most convenient location - customer service is important! read more

So i pre ordered the iPhone 11 pro a week before ot was released and when walking into my house we have 3 doors the screen door and white door and then a brown door to actually get in my house and we cant hear if someone is knocking on the screen door so we told them to knock on tjhe brown door and we even left a note for the ups people at version and they never listened and this was on friday so they came back on satruday around 110 and FORGOT THE PHONE AT THE UPS STORE LIKE HOW THE FUCK DO YOU FORGET THE PHONE AND MU UNCLE WORKS THERE AND BEFORE LEAVING THE STORE YOUR SUPPOSE TO MAKE SURE YOU HAVE EVERYTHING YOUR DELIVERING LIKE WHAT. read more

Do not use this store!!! Actually don't ship anything overnight because UPS no longer guarantees any shipments BUT THEY STILL WILL CHARGE YOU THE FULL PRICE AND NOT TELL YOU. When I called the store the person who answered the call was absolutely horrible from a customer service perspective. The person that "SOLD" me the overnight NEVER mentioned it wouldn't get there actually he even said and I quote "this will arrive by 10:30am tomorrow morning." It was a Birthday Cake for my son in college, I decided it would be a great surprise to send it to him, wrapped it so it wouldn't move and wouldn't be destroyed, packed it with dry ice, which made it heavier and paid the $80 to ship it. When I called the woman who was no help what so-ever said they have a sign next to the register. If you go into this place there are boxes ALL OVER THE PLACE, the sign is a postage stamp and basically looks like a printed page. So, I repeat do not fall for what I did, do not SHIP WITH UPS!!!! Remember these companies need us because they dont make ANY money shipping Amazon, they make up their costs by screwing the consumer, so if we stop using them they have to change! read more

Super professional and efficient. Tres was awesome to work with. He made the experience very easy. I will drive out of my way and pass other UPS Stores to go to this location. read more

I go there because of the convenience location. But the big woman who works there is very rude. Happened to me twice! She acts high and mighty. She seems to forget that......her boss might sign her pay check but the customers are paying her to be there. I will look for other location to go to even if I have to drive a little further. I gave 2 stars because of the convenience location. read more

I wish I could say great things, but the service was awful. They made me wait 15 minutes and did not even apologize for the long wait.

Every time I go here, I'm impressed with the efficiency. Tasks that often take me to UPS are nagging and it feels out of the way to go there, but I always leave feeling like it was a really pleasant experience and I appreciate that! read more