I dropped off a package to return. Very nice guy took care of me and was very professional.read more

I'm in here at least once, sometimes twice a day due to being a vintage reseller. There is very…read morefew "offical" Fed Ex locations and this location is convenient to both work and home which is a blessing. The staff is always courteous. Despite being in there every day they still always ask me if I want a receipt, which of course I always do. Even after over a year of seeing these people daily I still don't know any of them. The parking is tight due to being wedged between a Starbucks with a drive thru and a Five Guys in an already undersized lot. Pulling out going left is problematic too. I do wish the parking was better or that Starbucks would move since they are the source of the problem. There should not be a drive thru in such a small configuration. I do wish that Fed Ex staff were more helpful when I've had problems or lost packages, especially since this is an official Fed Ex store, but they refer you to the toll free number which leads you to an operator in India and alot of frustration. In terms of who damages/loses my packages less often of the two evils being UPS and Fed Ex, Fed Ex does do a better job at actually getting it there unscaved, but they're not perfect and when there is a problem it's impossible to resolve.

UPS came through! Even though it was a bad shipment, they were very responsive and I was reimbursed…read morethe shipping costs plus the value of the canned goods!

I've lived in the Lititz, PA area over 35 years and the local UPS at Kissel Hill is conveniently…read morelocated and an easy in and out. Over all the years I've received nothing but top-notch service at this location. The manager and clerks are always friendly and helpful. They are super-fast too during the busy seasons. We used to have the best driver till he retired. The next guy tried his best but often got the numbers mixed up and we lost several packages to ppl down the street who pretended they never got them. We know because their neighbor brought them to us once when they were on vacation.

No wait, counter person was pleasant and helpful. He printed up the shipping label from the code…read moreon my phone. Couldn't be any more efficient. Mid morning on a weekday.

FedEx is terrible! They said my package was delivered and it was not..I might call BBB on them!!…read moreIt's ridiculous...why would you mark something delivered when it was not and my son was home all day waiting on it!!

Self service copies, streaky, terrible quality 50¢ for one piece of paper. Double sided. Absolute…read moregreed. Looking for help? Nope. Good lucky finding anyone. Because paying people wouldn't fit into the corporate scheme. Never again.

My wife and I have been very loyal customers of Staples on Lincoln Hwy east, Lancaster, PA for…read moreover 8 years! We use it for our Company and personal marketing, shipping and retail shopping. All the years that we've been coming in we have never had one problem, we usually come in 2-3 times per week. We have always had a pleasant experience. Today that changed! We witnessed the most unprofessional conduct from a clerk, and the manager on the same day! It was appalling! My wife was looking for plastic boxes for our trade shows. I called the store before she left to verify they had the boxes we chose from their website in stock. Usually when I call, the employees are very helpful. Today when I called I spoke with a man, he asked me if my computer told me if the store had any in stock. It did not. I felt like he was lazy and attempting to put me off. I persisted and he confirmed they had several in stock. My wife went to the store and was unable to find the sizes we needed. She asked one male employee where she could find them. I was on the phone with her on speaker and could hear everything. He told her to ask another employee. She told me he was on the phone on his Apple watch. She asked a clerk named Destiny, I heard her tell my wife the boxes were on a shelf and that she was too busy. She said "you'll have to come back later." I was in shock! She said it in a very rude and authoritative manner. I said who is this woman? My wife said a rude twenty something clerk. My wife and I are business people. Our time is money. My wife saw a ladder on wheels and climbed up a couple steps to get the two file boxes that she needed herself. This clerk's Destiny yelled at my wife. It was the most pathetic display of unprofessionalism we have ever encountered! It was like a low class mother yelling at her child! My wife is twice her age. My wife told her she didn't appreciate the way she was speaking to her. Destiny told her that customers using the ladder posed a liability risk. My wife understood and apologized. I was in shock as this Destiny continued to yell at my wife and I was in shock when she threatened her. My wife said to her are you threatening me? She then told my wife she would not check her out at the register. I was again in shock! My wife went to report this antagonization to a manager named Travis. He must be new. We are there all the time. We never saw him there. My wife said she did see this Destiny, she also said she heard her be a little rude and bold to other customers.However my wife never had any conflict with her. All the managers we had ever had an experience with at this store were always helpful and professional. This new manager was a poor excuse for a manager in any capacity! He continued to belittle my wife. He told her in a very arrogant way that the clerk was right. I guess he was never taught the principle that "The customer is always right" Especially when she is professional , calm and apologetic. This ridiculous egomaniac was a joke to the word management! He has no business being in charge of any decision-making that involves interactions with the public! We were happy customers who came 2 to 3 times a week at this location for almost a decade! Now we do not want to set foot in the store. This is all because of two pathetic ridiculous employees. We have many friends and business associates who will surely follow suit if this isn't rectified professionally. We will escalate this up the corporate ladder before we decide whether to say "good luck and God bless you" to this ridiculous new age Staples with Destiny and Travis at the helm. All it takes is one bad apple to lose many loyal customers indefinitely. In this case two bad apples.

Horrible! There were 4 people and 3 dogs home today and instead of knocking on a house door, they…read moreleft a note on the garage door. The garage is at the far end of the house! Who goes to that door to deliver a package?? Very poor quality attempt to deliver and no way to call and talk to a real person. The dogs would have barked incessantly if they heard a knock or a bell ringing!

use the reading loaction ! when possible , use the reading location…read more if you have a problem with this location or a package going thru this location you will need to put your ups uniform on and go find and pick up your own package. the urgency level with this depo is equal to putting out a fire with a toy water pistal. the level of care, responce and action is equal to "spatoli in "fast times at ridgemont high" they lose your package like spatoli lost his homework and the effort to retrieve is just as slow, clueless as spatoli'

Terrible service. The local post person thinks he's "funny" but instead he's rude and not courteous…read moreto the customer. He essentially said when I questioned his attitude , he responded by saying "do you want me to help you or not." And you wonder why the Post Office has image problems.

We moved in September to a different state and we noticed we weren't getting any mail but we were…read morereceiving mail from the previous tenants. We live in an apartment so our mailbox is one of those large rectangular boxes with the doors and we have a key for our ""mailbox". Well we had been notified by a friend that their letter was returned to the sender and that's when I realized okay there's definitely a problem here. I called and thought everything would be taken care of. They told me to make sure I put our names in the mailbox and I put it in TWO places so there would be no confusion. Stack all the previous tenants mail and put a note saying return to sender/ forward to current address as they do not live here only deliver mail to "our last name". The mail man completely ignored the stack and note and placed another piece of their mail on top. Well I contacted the post office again to notify them that I just did everything and more to fix the problem and our mailman ignored it. So then they said they'd speak to him and fix the problem... well we started getting mail! But the thing is. My husband has had 6 pieces of mail by the bank with his debit card to come and hasn't received it. Even tried sending it to the main apartment housing office. But I've gotten my debit card in our mailbox since and even had to get a replacement for it and my husband has still not received his. So my question now is WHERE IS HIS 6 PIECES OF MAIL? I called again this past Thursday to notify them that we've started getting mail but my husband is still not getting his from the bank and it's not our banks fault, they have the correct information as my information is the same, it's a joint account AND we've double checked each time we've had to call the bank for a new debit card that hasn't been received because OUR POST OFFICE IS DOING SOMETHING WRONG... STILL... When I called this past time I let them know of this and asked if maybe they could check to see if it was at the post office for some reason... The woman said she would check, never heard back from her.