Oh my gosh the best postal store ever!! On every single level - professional but also warm and…read morefriendly. Always, always helpful!!!

So glad I found a convenient mail spot that is right by campus! I went in to mail 2 packages and…read morethe process was so quick and easy

Mailing packages is not one of my strengths. I had a return of internet modem equipment that needed…read moreto be shipped back to the company. I was instructed to take it to UPS and they would box it and return it, no additional effort was needed on my part. So I stopped by the Post & Parcel and was not disappointed. I carried the equipment in a paper grocery bag...was greeted with a warm welcome...set it on the counter...and was asked for my account number. Well...I didn't know it. Thought I'd have to run back home...but...they have a way to look it up. 3 seconds later, I was finished. Wow. Good processes and great customer service. There was no wait, I was helped immediately. I didn't have to pay for the return, so I'm not sure about pricing. But the friendly employees could help you quickly.

We use Post and Parcel for a personal mailbox because we are posted overseas. We pay them to…read moreforward our packages; but it takes them over a month to forward a package. We have to send email after email after email. We never receive a response. Their voicemail is full. After only three months we've decided that we can't continue like this. I could not recommend against using this company enough. When you do speak with them on the phone, they are kind, but always full of reasons why they haven't been able to do XYZ. Enough is enough.

Absolutely avoid this postal service at all costs…read more Every single parcel sent from the UK to the US was lost. No tracking, no updates, no accountability. Once your item is handed over, it effectively disappears into a black hole. There is zero visibility, zero responsibility, and zero customer care. International delivery with no tracking in this day and age is unacceptable. When things inevitably go wrong, there is no way to trace parcels, no meaningful support, and no resolution. Just generic responses and complete indifference while your goods -- and money -- vanish. This service is unreliable, outdated, and unfit for international shipping. If your delivery matters in any way, do not use this postal service. Spend a little more and use a courier that actually delivers parcels instead of excuses. AWOID.

worst and absolutely untrustful shipping service. Be ready to lose both your shipment and money you…read morepaid for its delivery

Fast and reliable. The staff here were professional and kind. Also it was nothing but chill vibes.read more

STAY AWAY FROM THIS UPS AND FIND ANOTHER ONE!!! If I could give 0 stars I would. They are scam…read moreartists using their store to steal money from consumers. I went in to send a package that was also notarized there and they purposely put in the wrong address so it can be sent back to their store just for me to spend more money that I don't have to resend the package! They never had me verify anything and because I was in a rush to get back to work I didn't even realize it. I put down the right address and it was shown to them twice!!! How do you make a "mistake" like that but yet I'm responsible to pay to resend the package?? Something isn't adding up in that place. Stay away because the scam artist owner Anil Patel and the manager Alex do bad business there with horrible customer service!! You've been warned if you like to keep your money.

This ups store was so fast and friendly I was a little concerned about my package but they all help…read moreme out and it was so clean and organized and the prices are right everyone was so helpful thank you guys.

I needed to ship a few pieces of furniture, freight, and Steven, the manager here, was such a…read morehelpful and reassuring presence. I first showed him photos of what I was moving, he gave an estimate of around $1700, and then said he could work to make it less expensive, if it were possible, once I brought everything to the store. So a few days later, I arrived, and he measured and calculated the actual pieces to drop the price by $300--said he could build custom sized boxes to help out. When so many business are out for profit only, I feel that Steven was dealing honestly and wanting to help. I recommend this store.

My first time here! I met the woman today. She's so nice and she make the shipping process easy…read more Definitely will come here again whenever I need to mail :)

From the owner: You one stop shop for all your mailing needs! Conveniently located in Downtown Grand Prairie we are…read morean Authorized UPS Shipping Outlet and a FedEx Authorized Ship Center, ensuring the reliability of your shipments worldwide. We offer proffesional packing and shipping services, printing, copying and scanning services, mailbox rental services, notary services and passport photography services.

I have come to this UPS location a couple times to drop off packages and it's always been a very…read morepleasant experience. The employees always greet me as I enter and are very kind and respectful. I feel as though the service is always excellent and I haven't encountered any hassles or issues on the number of occasions that I have visited. Would recommend!

Extremely rude and unfriendly customer service from an employee named Gabriel who is a Hispanic…read moremale with the long curly hair. I am an Asian-American woman and have come here for a year at the UPS store at 2300 W 7th St Ste 108, Fort Worth, TX 76107. The employee named Gabriel never greets me but will greet every other race. He is prejudice. When I came in again today Nov. 24, 2025, he still never greeted me. I asked him, "How come you greet every customer except me?" His response was inappropriate and unprofessional to me. He said "That's a load of bull crap!" and walked away. Gabriel has extremely poor customer service and is rude, unprofessional immature. The other white guy with glasses in the photo doesn't care either and is apathetic. I gave them feedback to their email: Store7512@theupsstore.com

I have come here about 3 times in the last year & every time I've been in & out in under 1 minute!…read moreThe only service I requested each time was an Amazon return & I can tell they know what they are doing. You won't be overcharged & it's easy! The only thing that keeps them from 5 stars is their service. I wasn't greeted or thanked or hardly even talked to.

Stay away beware of theft Dangerous customer service Never ever go here they were extremely…read moreunprofessional I went there because it's on my way n they literally ignored us to help us n one man came n took the package n till now they didn't revive my package they stole the package n Amazon charged me for not returning my package