This was my very first visit to this location and I was very pleased with the level of attention to detail that I received. The store has lots of services to choose from and the staff were pleasant and knowledgeable. I have as able to be in and out in under 5 minutes. read more

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I've visited this location Several times. I seem to have pretty bad luck with buying clothing items via Amazon so I've become a serial Amazon returner . Every time I've shipped from this location the staff has been extremely helpful and proficient with their service. Each staff member knew their duties and performed them quickly and correctly. During my visit today, I failed to properly prepare my return. I didn't realize that I needed to print my own return label. The staffed allowed me to email it to the store and print it there so that I didn't need to return another time. This helped me out greatly as I was pressed for time. This location's lobby seems a bit smaller than most of the other UPS locations and with the copy machines. merchandise & counter top/island there isn't a lot of room to easily move around. If it were a busy time for shopping (Christmas) I can see unhappy people in the waiting area as everyone else would be 'up in their business.' With that being said, Yogesh and his staff have never let me down. It's always been a pleasure doing business at this location! read more

Disappointed and shocked by the behavior of the manager/owner here. I am normally so happy with the customer service from the staff members in here however, during my visit today, the owner/manager was disrespectful, unprofessional, aggressive, hostile, and condescending to a female worker in the room. You could tell that the way he spoke to her, impacted her negatively, and I was extremely upset to observe this. I know this is just a snippet of the store's day, but assuming this is probably how he acts majority of the time (today he just got caught), I feel awful for the rest of the employees in this building. Come-on management, do better and be a decent person. read more

The UPS Store - . - Shipping Centers Near Me - Jacksonville, Florida

I love this UPS store. We are remodeling a few homes and had a ton of returns and I hated the thought of having to do this. Yogesh from this store helped me unload my van, was so kind, helpful, and was very patient even though I had multiple for complicated returns. read more

Mixed reviews are fairly consistent. I've visited this location approximately 5 times. Some days the service is excellent and other days it is abominable. The latter takes precedence over the former. The gentleman that claims to be the store manager (Yogesh) could stand some professionalism training. He has a self righteous attitude and interacts as though he's doing the customers a favor by servicing them. The workers are more customer centric when he is not there. If the policies were consistently adhered to, it would not be a major concern. This place is like a box of chocolates (you never know what type of service you're going to get) I doubt if I will have the opportunity to experience any differences because it would have to be a dire emergency/utter desperation for me to visit the location again. I highly suggest patrons utilize a different location! read more

I had to make another trip to this store today due to prior notarized document stamp wasn't legible (according to the Georgia Supreme Court) and needed to be re notarized with legibility. The manager was very condescending wanting to look at prior document, asking when it was done, (no problem) then, stating they could have read his notary license (half of the ink was missing) Hey, I didn't do this YOU did! Then, I was appalled that I was charged to have papers re notarized AGAIN due to HIS error (MANAGER/OWNER) including email and 2 scanned pages! It bothered me because my gut feeling is ALWAYS correct as I felt disrespected and taken advantage of. A couple of "guys" came in as he was with me, in which their greeting was friendly and respectful. (I am female) I wondered where the female employee was that had assisted me on numerous previous occasions as she was not there today and I truly hope that she quit and found a better employer to work with as I read through previous comments with reviews about this manager. It appears that I am not the only one that this manager has disrespected, and God only knows how many others that have been disrespected in the past and remained silent with no review. Word of advice to the MANAGER/OWNER: When YOU/your business makes a MISTAKE, own up to it and don't charge your loyal customer a SECOND time to do what YOU should have done CORRECTLY the first time! Charging for YOUR MISTAKE is stealing and greed with no common courtesy! And readers please, If you have had a bad experience with this MANAGER/OWNER at UPS, it is time to speak up so that others can be fore warned. read more

When a UPS Store employee calls you, a 51-year-old man, "Bro" in an agitated voice because one of his employees didn't know how to process the return and provided confusing information about the package, it takes every fiber of your being to avoid giving him five reasons his attitude is both intolerable and unwarranted. (Side note: He greeted someone younger and fairer than me with a kind "sir." During this exchange.) read more