The employees here are always kind and friendly. I will continue to support this small business Their employees are top notch

The worst customer service ever. You walk in and say hello and nobody speaks. You might get a mm hmmm As a response. The guy with the nose ring wouldnt utter a word if his life depended on it. The elderly AA man acts annoyed that you're in the store. He will look right through you and no way is he going to speak To you. I will keep saying hello and thank you. You can stand in line and watch the difference in the way he treats white and AA people. I hate using the race card but I'm going to do it. I am in there probably twice a week and I dread getting either one of them to wait on me. You can stand at the counter and nobody will be in there and they'll be boxing up stuff or whatever it won't even acknowledge you unless other people come in and get in line. what kind of business is this? Surely you have cameras there, and you'll see. read more

I come here because of convenience considering I don't post offices and it's up the street from my business. The staff is typically friendly and helpful, especially with me asking a slew of questions at times lol. I try not to be "that customer" when it comes to asking about services, supplies offered like boxes, etc. The store is clean, I normally get in and get out fairly quickly. So I have no complaints or quarrels about this location. read more

Kayla amazing to work with. She is so tech savvy- she got my complicated print job done and even helped edit a mistake we made! She stayed late to make sure we had our prints in time without complaint! So grateful for her help. read more

If I could give zero stars for this business I would! I went there last Tuesday and you could tell the gigantic child, behind the counter, was by himself because he didn't greet me when I walked in. He ( employee 316558) stared at me in a challenging way then he said, in a robotic voice "put it on the scale," without any preamble. This person was dripping with hostility, I think I interrupted his porn surfing. Then I asked him about printing a label from eBay and he said " I never use eBay." I said " thanks for the hospitality and manners" and he said "stop asking stupid questions." I was very angry and I knew I couldn't call the store to complain bc I would get the behemoth so I called corporate. At the end of the day I called the store and asked for the manager and left a message. The next day I put in an email request a call back and nobody ever called. If managers and owners don't call back displeased customers then they only have themselves to blame if their business declines. I wouldn't trust big red to do anything because he doesn't care and doesn't deserve a job. read more

We went to this UPS store three weeks ago with a template for a full-size business form with carbon copy. We left the template as well as our contact info with UPS and they promised to get back in touch with us with a sample mock-up before printing the order. We never heard back from them, so I made a follow up call today. I spoke to Christian, who initially could not find us anywhere in their system. Then he later sent me two emails telling me that they were waiting for "Scott" to approve the mock-up. (My husband's name is Randy, he had sent me someone else's order.) Finally he located our order. Although it was labeled in their system as "in progress," the UPS store lost our contact info and had lost the original template we provided for them. Nothing had been done on the project. I had been very patient but finally explained that we would be going elsewhere. Christian gave me no apology whatsoever. I wish I had first read their reviews before we had placed our order; apparently there are plenty of other disgruntled customers. Surprised that upper management has not cleaned house, as this particular UPS office is a stain on the UPS brand. read more

the second I walked through the door, there was zero customer service. Not a hello nothing. just dirty looks and asking other customers if they were before me in line. instead of asking me directly to go after a customer who was waiting. she does not need to be doing customer service! I won't be back to this location. read more

Don't waste your time energy or money in the store. I left the store disgruntled and ticked off went straight to the FedEx store they had me down in 10 minutes. The UPS store needs to learn customer service and fire both of those people that were working there this morning. It's called customer service and because you're lazy doesn't constitute the business will close down one day because you didn't care about your job. DONT WASTE YOUR TIME!!!!! read more

What a joke of a store! My husband and I waited in line 40 minutes to get a document notorized and after the ridiculous wait time, the "notary" was unsure if she was able to notorize our document since it was related to our mortgage?? She said she would have to call and verify that it was ok, but she couldn't get anyone on the phone to confirm. So she seriously asked us to come back another day! Seriously! After waiting over 40 minutes! I left work early to get this done and it had to be done today .. now it's too late to go to another notary. Don't offer services that you can't actually provide! read more

The store has an odor. Needs to be cleaned. They guys that work there are nice and helpful. Wish they would extend their hours to open later. It gets packed very quickly at the end of the day. read more

The customer service is great and they are quick with what they have to do. I usually mail off a lot of college books and stuff of that nature. I recently bought a mailbox there and the guy explained everything to me and made sure I understand everything and that everything was clear. read more

Horrible service!! The older white lady act is if she had a attitude felt so segregated. Ask for my package she gave me someone else package because it had same last name as me but clearly not my address or name then told me that's all she has for my last name .. read more

So I was denied service because I cannot wear a mask. I was asked by the manager Kayla Simpson if I had a note for not wearing a mask, I explained to her that due to health privacy laws it was against those laws for her to ask for such information. I asked her if this was due to the Columbia City ordnance 2020-059, she said yes, although she admitted she had not read it. I said since she was the manager she should take the time to read it. I also added that she could not ask for a doctors note or force a customer to wear a mask, she offered to give me one several times, but I kept telling her I can't wear a mask. I explained that in the mentioned city ordnance it clearly states that you do not have to provide a doctors note, and that those who cannot wear a "face covering" due to a medical, mental health, developmental condition, etc, etc are not required to wear one. Discrimination in any form is wrong, to be denied service due to health reasons is wrong. It was her decision not to have me as a customer, fortunately for me I had another place of business take care of my shipping needs, understanding my health needs as well. read more

So grateful this vendor is in the community. They provide quick, thorough services and I can have my mail needs met faster than any USPS or FedEx location in the area. read more