On Saturday I visited the UPS Store to return an Amazon package. Upon arrival of the store, Jennifer, sales representative at the register, was assisting another customer. As a result, I stood behind the customer waiting for my turn. Jennifer in Spanish tells me to go to the other register to which I proceed to do so. She proceeds to notice she spoke to me in Spanish and begins speaking to me in English advising I needed a box or envelope to return my Amazon package. I mentioned to her that the package had been delivered as such to my home and Amazon advised that they would have a clear envelope to place the return in. Jennifer tells me again that I have to purchase packaging. I ask her to sell me the cheapest packaging and proceed to pay for it. At the same time I proceed to call Amazon as these were not the instructions provided by Amazon. While on hold with Amazon I stand to the side of the store waiting for the Amazon representative to research my issue. As I am waiting Jennifer begins to tell the other customer that she hates dealing with customers like me who are "Mamon" to which the customer identifies she is from Colombia and she clarifies she is from Cali. Later uses her cell phone to call someone else to say they should have security in store and pepper spray to use....states she hates living in Florida. I ask her for the managers name and she tells me to take a picture of the Notary Certificate as his name was printed there using my cell phone. I proceed to tell her she didn't know I spoke Spanish and understand the verbal attacks and abuse she stated towards me and she responded "I don't care" slamming the door shut. I contacted the manager today and asked for an apology and proceeded to ask her if she wanted to apologize for speaking to me in Spanish saying blah blah blah and she said she would not apologize and only say Sorry but not for what. The manager then said everyone has a bad day and that she has been around for a year and had always had good reviews. I told him that everyone can have a bad day but it is not an excuse to take it out on a customer and is not an acceptable apology for the verbal abuse I had to receive from her. read more