Dear USPS future customers,
[PLZ READ] [Do NOT trust this UPS Store] [Lost Package with Insurance] [Trash Customer Service] [No Apology] [No Explanation]
If you are trying to deliver your valuable package to UPS, please read this review thoroughly.
My mother bought a surprise present (a Moncler Jacket that Worth $2,640) to celebrate my birthday, and she purposefully shipped the item to the Holland UPS location, since she was worried that the item will get lost after it gets delivered to my apartment. She also purchased an insurance (~$40 worth itself) for this package to ensure that I (the receiver) would have the sign the package to get it.
Long story short, the package was delivered to a wrong person (without even checking his/her ID), and no one from the Holland UPS store knew where my package was delivered to & who the receiver was.
Until now, I have not received any explanations on what has happened to my package & I have not received a single apology from them about this situation.
Situation Summary in Detail:
1. On Friday, I got an email saying that the package was delivered.
2. On the same day, I drove to the Holland UPS site to get my package.
3. The person working at UPS told me that the package was NEVER delivered.
4. After checking my confirmation number with them, they told me that the package was delivered to a person named "Kent," but no one knew who "Kent" was. Also, according to the Holland UPS worker, the package was not delivered to the exact location, which is supposed to be the UPS store; when I checked the location with her, the office where my package was delivered was out-of-business (please refer to the office image below).
a. How can the package with the purchased insurance can be delivered to a person with the WRONG name & without even checking his/her ID?
5. I checked all the nearby store by myself, and I informed my mother about this situation.
6. On the same day, my mother ran to the Virginia UPS store to check whether or not the package was delivered to the correct location. This case was instantly escalated to the Virginia UPS store owner, and she called the Holland UPS store. All of the Holland UPS workers were simply saying to "file a claim" without escalating to their supervisors or the store owner.
7. Since there was nothing that I could do in that place, I left the Holland UPS store, and filed a claim for this lost package as soon as I got home.
8. On Saturday morning, I got a phone call from the Virginia UPS store owner, saying that she told the UPS Holland workers to look for who the receiver, "Kent" is right away and visit the delivered area one more time to check if "Kent" is still there. Still until then, the Holland UPS people did not care about this situation even though they are the one who physically "lost" my package.
9. On Saturday afternoon, I got a phone call from the Virginia UPS store owner again, saying that they have retrieved my package from Kent, and I will be able to pick up the package on the following Monday. The VA store owner did not know what has exactly happened to my package, but she told me that she was so glad that the Holland UPS people were able to find my package.
10. On Monday afternoon, I called the Holland UPS store again to ask if my package is delivered before I physically drive there.
11. The Holland UPS workers told me that they NEVER got the package.
12. I got furious as soon as I heard this message, and I instantly drove to the Holland UPS store again to talk with the store manager.
13. As soon as I arrived at the Holland UPS, I found my package on the UPS table. The box was opened and re-taped, and the overall shape of the box was all in-mess.
14. I opened the box just to make sure that the jacket was still inside.
15. The brand-new Moncler jacket's plastic wrap was all ripped-out, and the jacket's zipper was down.
16. I asked the UPS workers what has happened & all they were saying me was "I do not know," and they went inside of the office area.
17. I just took my jacket, and left the place being very furious, and I tried to escalate this case to the UPS customer service.
18. All they were saying was the following: "You received the package. What's wrong?" in a very disrespectful tone.
19. After calling the customer service for a week, I realized that calling the UPS store about this case will simply waste my time. Thus, I decided to leave this review.
20. I hope everyone who reads this review thoroughly does not go through what I have been through. All I wanted to hear from the Holland UPS store was a through explanation on what has happened exactly with a sincere apology; I still have not gotten any of that yet.
I typically do not write Google reviews; however, this time, I decided to write it since I hope no one goes through the same situation.
Thank you for reading this review. read more
