The folks here are just great! I work for a smallish non-profit and the people at Cascade printing…read morehelp us with printing our business cards, brochures, and marketing items. They make suggestions that will save us money and make our final product look great. The staff are super-helpful and they deliver on time. Definitely recommend!

Update: Since my post on Cascade Printing, an employee reached out to me and offered to refund my…read moreorder completely. I am happy that this business amended the situation and offered up a sincere apology.

I use these guys for printing the newsletter of my dog breed club. We have a quarterly newsletter…read morethat gets printed on tabloid paper, stapled and folded down to 8.5" x 11". Some of the pages are in full color. We print the rest in black & white to keep the cost down. These guys are fairly quick, and they're certainly inexpensive. They do a really good job for me. The stuff arrives by FedEx in my driveway. I pay with a check by mail after they invoice me. They are NOT open on weekends, and I respect that. It is a small company, and they have to get some time off! I have left messages on the answering machine after hours, and they have called me back. I've never actually been to their place. I'm on the other side of the state. I work with them over the telephone. I send PDFs to their FTP site, and call to confirm receipt and ask/answer questions. Communication with them is a bit difficult. I get the feeling they don't want to stay on the phone long. So I keep my conversations with all of the personnel very short and to the point. If the PDFs I send them are in proper order, there's not much to talk about, anyway. The one thing I cannot understand is the many company names and web domains that they use. I know them as Screaming Gnat Studios Printing & Design Services (screaming-gnat.com & see company logo above) but they also go by Quote My Printing, Lemon Tree Photographics, 19 Cent Color Copies and Specialized Printing & Graphics. If your file is 20MB or less, you can probably get away with using your web browser to transmit it at: http://www.quote-my-printing.com/upload.asp If your file is larger than 20MB, if you have several, or if you want to be sure your file will get through the first time, there are FTP instructions at: http://www.screaming-gnat.com/upload.php You can use a free FTP client such as FileZilla. Sorry for all the extra detail about the file upload, but my advice will save you a lot of trouble. These guys do all sorts of printing and graphics functions. For a list of all the things they are capable of doing, see: http://www.quote-my-printing.com/

What can I say? These guys are awesome! They offer a local service that beats most every other…read moreprint shop on town. Recently I was looking for a small run of cards(100) other shops quoted me 3 days to order them because no place locally could do quality business cards. Plus they had a minimum of 250 cards that I really had no use for. A bit of "Yelp Fu" led me here, where not only could they print just about anything you could want at whatever quantity you need, they also do it quickly, three hours in this case, and with quality every bit a high as the products you have to order from larger printers. The price, while it's not as low as vista print, it's competitive with the other shops in town and they offer you something unique, not just stock designs you can throw some words on top of.

The signed turned out awesome and detailed! The turnaround was so quick. Mireille was an absolute…read morepleasure to work with. Will be back, support local!

Abby's is local to greater Grand Rapids printing shop that is centrally located just off the East…read moreBeltline and 28th street. Walking in I noticed the shop is clean as a whistle and they have setups to print all kinds of stuff. I was most impressed that I had worked with them over the phone and via email to secure 150 copies of my Fathers obituary for his funeral. They printed them off and folded them taking great care to make the copies as clean as the jpg. files could get that I sent. Abby's prices were seriously reasonable as I sourced completing this from a few different vendors. Abby's was the one and they won my business! Always go local! I would go back to Abby's anytime I need anything printed in mass or enlarged. Timely, professional and courteous. What more could you ask for!

love them! they always do an awesome job in a timely manner!!…read moreChelle Otsego Health & Fitness

Quick helpful staff know what they're doing. It doesn't look like much from the outside, but inside…read moreits all business.. I've taken several things there to be copied and and made; everything was done quickly, professionally for a reasonable cost. Why drive to Kalamazoo, when we have service like this locally?

What a great little shop with very nice employees. We went in for a binding and Chris helped us. He…read morehad impeccable customer service! It was very refreshing!They also offer a variety of other services. I would highly recommend using this local print shop. Can't say enough good things for how good their customer service is.

Was in a pinch and needed something printed fast. The staff took care of me and got me on my way,…read moredespite providing them with a file that was formatted incorrectly. Will definitely go here for prints moving forward.

Gretchen is an amazing worker! I hope this review gets to her! She helped my disable self with…read morepacking and was so sweet with me.

James is the best service manager! He's always been extremely helpful and kind. I love this locationread more

I had to get a large shipment to Japan and Sam, the store manager, was super helpful, nice, and…read moreeasy to work with!!

Had a last minute print job (at an incredibly busy time). The staff was honest about expectations-…read moreand yet over delivered. Great problem solving, customer service & work ethic!

Can you say "Highway robbery!"? I needed to ship a vintage…read morerifle scope that sold for $5,750. I set up shipping with UPS online-cost (fully insured) was $98. When I tried to print a label I got a message that because of the high value of the item, it had to go through a UPS employee in person. Not knowing the UPS customer service on Clyde Park was shut down, I started there. An employee outside the building told me The UPS Store was nearby, so I went there. After considerable key punching, the clerk quoted me $248 to ship the package-including $178 in insurance! I told her the online price was $98 and her response was "Well, we charge retail." I stopped at the Wayland Post Office on the way home and was quoted a price of $94.60 for priority mail, including their maximum available insurance of $5000. They took it, promised to handle it carefully, didn't give me the attitude I got at The UPS Store, and had it to my customer in Nebraska two days later. Geoff C.

I do a LOT of returns at various UPS Stores due to Amazon and the nature of my work. I have been to…read moreSEVERAL UPS Stores, in MI and in several other states for work. My experience at this particular location is the worst customer service I have ever had at a UPS Store. In short, visit another location if possible. Longer explanation below. I had two boxes of light fixtures to return, they were delivered to me from Amazon as one order, and when I hit return on the website, I had one QR code provided to me from Amazon. When I arrived and they scanned my phone, the girl working at UPS refused to return the boxes, said I needed a bigger box for both. I could purchase it there, or return home and come back. I had one code, and it needed to be in one box. I asked why, as that has never been a issue before. BACK STORY: I have returned hundreds of items in my lifetime. Sometimes with up to 10 on 1 QR code. She was (rudely) insistent, that I needed 1 QR code per 1 item. Again, NEVER have I been asked for 1 QR code per 1 item. I stepped aside trying to look on my phone about how to get another code. While I waited I watched her help another customer. A woman with her arms full of smaller items as an amazon return. She told her the same, and made the woman purchase a cardboard box from UPS for $5. They put all the items in the box before processing the return. I stepped up again, asked if it was a new policy? She looked at me, and rolled her eyes, said it was always the policy, and they have always needed one code per item. I said "ma'am, I do hundreds of amazon returns at tons of UPS stores across the US, with multiple items, can she help me understand why is this the first time I am hearing this?" And she blew me off, and said that wasn't true, I was mistaken. A co-worker turned around and got involved and said "she is right, we tell everyone this.." I was confused, frustrated, and they had given me a LOT of attitude that I was wrong and they didn't want to deal with me. so I left. Drove to another location 5 min away. At the second store they were polite and explained: they can put things in plastic bags if they are smaller, but the items need to fit in medium boxes they send back to Amazon.. my 2 light boxes were too big, and would need to be processed individually. The other store helped me with my phone and getting 2 QR codes, and politely helped me understand the policy for the future. It was all handled quickly in a few min. This location was rude, dismissive, and gave no explanation. They also charged the woman ahead of me $5 for a box. After it was all done, it made me think they are just scamming people to buy extra boxes at this location.