The 5 stars are for the young ladies who work there. They are always polite and helpful. Unfortunately, there is an older lady who works there and she makes me cringe! She is sorely missing some customer service skills. She is so condescending and boarder line rude. Not only has she treated me poorly. I have witnessed her treat other customers poorly on several occasions. I've actually been embarrassed for her. People do not like being talked down to. Maybe, she is not aware of how she is acting or how customers are perceiving her. Sometimes people like this just need a reminder that they are representing the employer and their actions can directly impact the employer's reputation in the community. read more

I first wanna start with how rude the older lady that works here is. Right away started giving attitude and being so disrespectful. We only came in because we missed our delivery window because we were at work. I mention that we recently just moved to Utah and she's like we don't accept any other state ID's only Utah ID's. I continue to let her know again that we literally just moved here and I still don't have my Utah ID but she didn't care and continue to give her attitude and being so damn disrespectful to me and my husband. I've read other reviews and seem she's like that to everyone. UPS you need to do something about it she's representing your company and you have somebody like that working for you that disrespects every single customer that goes in. I'm pissed off. read more

I went to that location and asked the lady I want to print two pages. she told me to go and use the computer. after I printed the two page the guy with curly hair in the picture tried to charge me two dollars for two black and white pages. I told him why . he said that because I used the computer. he told me who going to pay electricity and the computer use. he told me even if I send him an email he will charge me. I was shocked that he said that BS to me I don t believe that he told me that really electricity. Do NOT use the computer they will hit you in your head . read more

The people that work here are extremely rude. I just dropped off something and she asked if I wanted a receipt label and I told her no. She basically chastised me telling me that it's would be my fault for not getting a receipt if something were to happen to them. Then I said, sure I'll get one. Afterward she told me that there's no way she can scan them because the label is bent and on a curve. I was returning rugs-the same way they came to me. Labels bent and on the curve of the rug. This isn't the first time l've had bad service at this location. I only come here when I'm running errands in this area, otherwise I go to the daybreak location. They are so much nicer there and happier. This lady sounds like she hates her job and wants everyone to know! I know it doesn't really matter for UPS. People will come here no matter what, but be advised that the employees at this specific store and not the kindest. You'll either feel berated, dumb or a burden 2 out of every 3 times you come. read more

I don't have cashier's name on my receipt. The lady was very very rude to me because I am deaf. I was nice to her and I told her hi, good morning but she was very bad attitude towards me and she said what can I help you? What for you bought a box with things?!?! I said Wow, please calm down?!?! She was very bad attitude to me again. After I paid for a box. I said thank you...but she ignored me. I walked to the door and then I almost take a picture of her face but she saw me with my phone photo. I changed my mind. I would like to talk to her manager asap. Sorry, I gave you a bad "0" star. read more

They lost my WEDDING DRESS! This was ship from a company to another company to get it preserved, from this location. According to the tracking info it never left this location. But they are unable to find it! I have called several people, filing a claim, & the investigation came back as it's lost. HOW DO YOU LOSE A WEDDING DRESS!??? I want an explanation! & my dress! read more

I had my business's PO Box here for years. When I moved it to another state and closed my PO Box here, Rose still calls me (years later) to let me know that I have received a check. She actually cares! And still does! Thank you Rose! read more

We went into this store asking for a quote to ship a package to TX. The UPS employee had the exact address. They also measured and weighed the package. We received the quote and relayed it to our customer in TX. The next day we brought the package in to ship expecting to pay the quote that was given to us the day before. Instead the charge was $230.00 more then the original quote!! At the time of the original quote nothing was said regarding a large package fee, despite measuring and weighing the package! When I went back to talk with the employee about the difference in cost they were kind of rude and said "I don't know what to say...that's what the computer says. I'm not sure why it went up so much". When someone goes to a UPS store to ask for a shipping quote that person should get an accurate quote...not a guess. This is completely unacceptable and we will not use this UPS store again. We will also encourage those we know not to use this UPS store. It is store #4976 read more

This is the closest store to my home. I love it, usually quick and efficient. Never had an issue or had to wait very long. Thank god for this store because of all the packages Amazon screws up on. read more

This store was busy, but the line moved real fast with great service. I've been looking for a place to take care of all my needs in a time efficient manner and boy did I hit the jack pot!! They also do notary!! Sean C read more

I stopped at the store today to print a resume right before a very important interview with a local high school. I wanted to have physical copies but I run out of in at home. The customer service from the staff including the store manager was outstanding. I was given paper options that I believe made an incredible impact at the time I handed them to the athletic director. Their friendly attitude and knowledge of paper quality used for resumes took the edge off the morning heading into the interview. I felt good and energized after the printing stop which could have been an uneventful task before the interview. I am happy that I run out of ink today. I review an important life lesson. Nothing should be taken lightly. Every task and every encounter has to be tested with respect as a consumer and as a service provider. We all have an important role. Thank you guys at the store. read more

I''ve had a mailbox with this store since they opened, many, many years. And sent many packages though they charge a huge mark-up from USPS. They just raised their rates again - 35%! This is outrageous for a long time customer! I closed my box today & will not be giving them my business any longer. read more

Stopped in to have some documents printed so we could go get our Utah Drivers licenses. I was greeted by two friendly employees that helped me log into the computers to be able to print the needed info. The pricing was affordable. I also stopped in again to send back a few things that I ordered from from amazon and needed their help printing labels again I was greeted by super nice employees. Great service read more

Zero star experiences: I was shipping a broke item for repair to a company who has customers print out and take instructions, explicitly for the ups store, as part of a corporate cams workflow. I came to find out that that particular workflow is something they support and will box up and print/attach labels for you. However, I had already boxed up and attached the label but wanted some clarification on the process. I handed the girl at the counter the paper and said that I was unsure how the process works, only for the another lady at the front of the store to start making comments like: "I never read or do what a paper says that a customer hands us, I know how to do my job, I don't need them to tell me" The girl at the counter didn't know what the paper was talking about and a third staff member came to help and started to clarify the process. Only then did the rude/loud lady come over, looked at the paper, and back tracked on her comments, saying: "Yeah, I saw that it was cams workflow from over there and yes, we do all of that but you already did our job for us, so we don't need to do it" This same lady told me quite rudely a month ago when I brought in the same item (it broke again after getting it fixed a month ago) that they don't do anything of the sort for boxing and printing labels as part of a corporate program (I didn't have the paper on me that time) and that it's always the customers responsibility. I mentioned this experience to my wife who then proceeded to describe the rude/loud staff member (without details from me) and told me she's also had quite a few negative experiences with her. Luckily there are other options close by. I highly recommend avoiding this location. - note: they other two employees were ok, but the rude outspoken employee completely ruined any semblance of proper customer service. read more

I've been coming to this UPS location for years. They are wonderful! The employees are very friendly and greet me by name when they see me. They are very helpful with any requests that I have. Great service! This is a convenient location for me as well considering the post office is more than a 10 minute drive from here. read more

I'm a FedEx driver, so I stop by here very often to deliver packages. I've also been here to send out packages. Everytime I come to this UPS office all the workers there are all very sweet. They always great me with a hello, how are you today ,with a big smile. They are very kind to stop what they are doing and sign for the packages to get me out and going. They know I'm on the run. When I went to send out a package , they told me what was the cheapest and fastest way to send it. Over all they are very helpful. Shout out to C.peterson and R.polzin. they are very sweet ladies. read more

The UPS Store - Shipping Centers Near Me - Herriman, Utah

This sucked I ordered live gold fish it says my package was delivered but it said on my phone the shipping address was lost and couldn't be found, I took a day off of work just to get the fish they're probably dead by now! read more

Solid group of employees. I showed up not realizing I had a FedEx return slip. The team nicely greeted me packaged up my return and directed me to the closest Fedex. Thank you Herriman UPS store. read more

The 1st time I went in this store was during Covid, when only 3 customers could be inside at at time, I have health issues, when it was my tern the Salesperson had his mask at his neck, I asked that he put his mask on, his face turned red and he was angry. When my mother received her package the box had knife stabs all over it. Last week I mailed a package and it got lost in the system, when I called the store, the girl that assisted me was useless. She was satisficed with the box is lost, it was like pulling teeth to get some answers and track down where the delay was. I will always go to the store in Daybreak after this, they are friendly and it's always a good experience. read more

C.J. And Abby are amazing! CJ was so Great and helpful! Best service from him ever. Go to this location!

Wonderful staff. They are friendly and funny. Very helpful and informative customer service. The staff is efficient and patient. We love this ups store and we love the staff! read more

Tried to return a package that was sent to our address that wasn't ours. The front desk said she had no way to get it to the right driver. I simply asked if we could return it to Amazon and she said she couldn't do that. Not sure why I wasn't given any options. read more

The poor reviews tell the truth. They will do anything to keep from doing their jobs. Refused to help me ship a return that was perfectly prepared according to Amazon. read more

Truly disappointed in the lady that works there. While we were there sending things to my grandkids, the lady's husband came in and she became distracted. She put our items on the scale, (we paid for a box)and gave us a tracking slip. It felt weird that she didn't box and label our package while we were there. After a week had passed, and no delivery, I called twice but no answer. I left two messages. Nobody called back, and so I decided to go in. The same lady was there. I asked about the package, and she said "oh, honey, I'm so glad you came in. I gave you the wrong tracking number and I didn't know how to reach you." Then she brought my open package to the counter. I was very upset. How could she not find my phone number?! She offered to send it for free. This was witnessed by my spouse who was with me. So I asked before we left about a refund, and she said, "well, it still costs $17 to ship it." I was so blown away and confused. I decided never to use their service again. A new UPS store has opened by the Daybreak Smith's, and I will, and have taken my business there. read more

If i could give 0 stars I would. This location is terrible. The color printing is not always available and the wait is super long -- every time I've been. Staff needs to improve on professionalism and responding to emails read more

I visit the UPS Store in Herriman at least once a month to scan my receipts to send into my work. Everyone that has helped me has always been very friendly and knowledgeable especially Morgan! It's nice to have a place close to home! read more

Hay everyone so I just went to the ups store and it was a horrible experiences ya I was There for less than 30 seconds but still horrible I went inside and there where 2 girls sitting on their asses and on there phone and laughing the women just said to me put it here and I said ok and like every time I go I asked for my receipt the women rolled her eyes and said ok so the Moral of the story is if you want your receipt don't expect to get one read more

Came to return a package ordered online, and was unsure of how to ship the package back. Received no help from the 3 women working. Their excuse was none of them shop online. You work at a shipping store! You should have a basic understanding of how to return a package! Finally figure out on my own how to return it. When I asked if the label shown on my phone was correct she said she would not be able to read from my phone because she did not have her glasses! Worst costumer service I have ever experienced. Their excuse for almost all my questions was they did not know. Properly train employees or get new ones read more

I've been using this UPS store for years. I've got to say wow! over the past several months the service has greatly improved and is not just a "transaction" but real help. Come to find out it's under new ownership...and it sure shows. Thank you for the improvements! You guys are the best! read more

I'm so annoyed at the ups store in Herriman and would give a negative number review if I could. I sent something (a legal document) that I thought was going overnight via UPS, but they sent it USMail for almost double the price if I had gone to the post office. I expected UPS, why would I think it would go USMail. The person who needed the document called me today, mad, asking where the H is it. I called and eventually found out what happened and that delivery promises are only an "estimate". I got completely ripped off. NEVER use theupsstore.com. They rip you off and don't deliver. read more

The lady who helped me was extremely rude. Long line. Slow service. Attitude. Will not go back.

Not very impressed with this UPS store. Almost every time I have come the employee working is stressed and overwhelmed. I would suggest that they have 2 people working at a time. I don't appreciate feeling like I am an annoyance when I am giving them business. Having 2 employees per shift would probably reduce the stress and frustration of their employees, and would be much better for customer relations. read more

I have gone to this UPS Store for almost 13 years. Good service, friendly people. I have a mail box there and get mail and packages reliably. When I am out of town, I feel the employees take care of my mail for later pickup. In addition to shipping and mail services, this UPS Store has printed business cards, laminated materials, printed manuals, and offered other copying services. I recommend them highly. read more

Customer service was rude. I asked them if they add some tape to a box. They said yes, I hadn't applies the label because I ran out of tape. I told him we needed to tape it, at which point he pulled it out of my hands. He could have simple said he knew and would take care of it. When he taped it he applied one piece of tape, that only ran half the box. The sad part is I went there because my wife said that they have always been willing to tape boxes for her, and that staff we always nice to her. I ran out of tape at home, so on her recommendation, I took my package there. My experience was the exact opposite. The younger kid that works there was extremely rude. I told him I doubt I will ever come back, to which replied, good. I don't think he realizes that he just lost an entire family as a customer, and likely anyone who asks me about my experience. read more

I am in there nearly every other day! these guys are great, always fast and friendly!

Younger guy who worked on Saturday afternoon on 1/16/16 is extremely rude, second time I have encountered him and each time he is rude, he really needs to learn about customer service since no business equals no job. read more

A big thank you for telling me to take a picture of my tracking slip when sending my package. It saved me hundreds of dollars!