New owners as of 01 August 2024, Reopened on 12 August 2024…read more Looking forward to providing the community with the best service we can. R, Mike & Bella

I wish I could give this place zero star.. The Asian burnt looking woman that works here seems to…read morehate her job and is ALWAYS in a bad mood .. I once had a question and she rudely replied "google" . I am not the only one who has had multiple unpleasant experiences with her either. I spoke with a few friends of mine and I was told they also have had bad experiences with her!! Maybe she needs to look into a different type of job because customer service is DEFINITELY NOT FOR HER!!! I also suggest all the military families new to the area to either use the FedEx drop off box on base right outside the PX or Walgreens out in town as they also take FedEx packages! PLEASE AVOID THIS PLACE AND DO NOT TAKE YOUR BUSINESS HERE!!! And to the grumpy old lady if you still don't know who I am.. Well, I am the person you charged $2 for a 2 inches tape to send out my already packed and labeled package!! I will continue to spread the word on your lack of customer service and rudeness!!

Such a great feeling to be greeted with a smile when you walk into a business. Friendly and helpful…read morestaff too. No need to touch the door. Just wave at the sensor, and Open Sesame! What a genius concept for when your hands are full with boxes...or for COVID precautions! They accept UPS, USPS and FedEx drop offs, so super convenient! Since Postal Annexes are locally owned, you're also supporting a local vs big box business.

Postal Annex customer service and quality of work is above and beyond next level. Tara, Kay, and…read morethe whole team are kind, responsive and they can do it all! I use them for everything from sending things abroad to printing thousands of prints at a time for work. They can do high quality prints on nice paper for very reasonable prices. I try to give them 5ish days heads up for larger projects so we can work through the details. They nail it every.single.time. I've stopped going to any other postal or print places- do yourself a favor and give them a try.

This review will be a little tricky because it involves more than just the Postal Annex store…read moreitself. I had five boxes that needed shredding which was supposed to be free from MFCU but the truck never showed. So after holding these boxes in my house for over a year I had to suckitup and pay for them to be shredded. I googled shred businesses and 521 Yopp Drive came up without a name of the business. I called the number that came up 910-400-4188. I was on the phone for 11 minutes while driving to the location. I searched more on the phone because I could not find the dang store. You have to click on another section to see the location which then still gives the number above, and then states 521 Yopp Dr #214, and .50 cent per pound but could be higher. This is not acceptable information. I finally saw the Postal Annex while driving around looking for 521 Yopp. I went in very frustrated and told the girl I have been driving around looking for 521 Yopp. The website is horrible. The number I called is not yours. Dedra was very understanding and sweet. She came out to the car and help load the boxes (because of my bad back) and then kindly took care of the process. I was thinking 50 cents a pound and when the pounds kept going up (didn't realize how much it all really weighed) I was surprised that it only cost me $45 when I was thinking $25. When I got home I saw the price per pound at .99 cent. Wow that is not what the website says. So I called the next day to inform them that they need to have Shred Nation fix the info. My suggestion would be for Annex Postal to but their own info so it pops up under shredding searches. The reason for 4 stars, is the shred nation portion but staff gets 5 stars! Thank you Dedra for your help.

I would not recommend PostalAnnex after my experience with them. My wife dropped off a package at…read morethis location, and the package was apparently lost. When we contacted them about it, we were told that my wife never dropped the package off, despite the fact that we know it was brought to the location. What makes this even more frustrating is that the package contained personal belongings, and PostalAnnex has refused to refund or take responsibility for the items that were lost. Instead of trying to help resolve the situation, we were essentially told that the package was never there. Losing a customer's package is bad enough, but refusing to acknowledge that it was dropped off and refusing to take responsibility makes the situation even worse. I expected better customer service and accountability. I strongly recommend keeping documentation, receipts, tracking information, and any proof of drop-off if you use this location. Based on my experience, I will not be using PostalAnnex again.

I am a local artist and have used them a few times for scanning my art/ printing and even shipping…read moremy pieces out to my customers. I have never had an issue until recently. I can have a lot of grace and patience especially for newer staff members who may not have the muscle memory for the job just yet, but I came in this last week, waited in line a bit, and was greeted and served by a newer team member. I came with a few art pieces (none bigger than 9x12 in size) I needed packaged and shipped to 2 different addresses. We sat in there a good 45 min waiting, watching the whole time, she struggled to pack them correctly and something in me knew I should have triple checked if the packing slips ended up with the correct boxes but I decided to trust her. Side note: One of those packages was going to a dear friend who just had a huge loss in her life and the piece I was commissioned to do was to commemorate them at the funeral. I gave myself enough time to ship it out so it arrived on time. I left after waiting a long while to finish up everything and got my tracking numbers. The first package arrived when it said it was going to (the one for the funeral) and she opened it and told me it was the wrong piece. I immediately called the store and Kim was very helpful in getting me new shipping labels to then send to each person and get them to resend each package. Very thankful for her help. I was informed that my inconvenience was noted and that a manager will reach out and follow up. It's been a few days and still haven't heard anything. I can have grace for the new trainee but this is when the importance of what's shipping comes into play, you never know as a customer service rep what's super important and what's not. This particular commission getting there late affects my business and makes me look bad for not getting it there on time. This person paid good money to receive this piece on time and was very disappointed. All of that being said, I will keep coming back, I won't let this deter me from support a local business but I share this experience more for the team. I know things happen and I'm really understanding, it just affected my business in a way that may make me reconsider if I should use their packing services and just package my pieces myself. I will still come back to scan and print and ship.

Exactly what we needed! We can not be home to sign for delivery but Goin Postal had our back. Thank…read moreyou.

The nicest people! They were so helpful and nice! It is so refreshing to have such great service!read more

We needed help with our wedding envelopes and they were super super helpful and nice! Spent time…read moremaking sure they were right which was amazing! Will be using them again!

Never wore masks during 2020. They smirked at the folks coming in wearing masks. Thank god they…read moredon't handle food. Luckily it's just tape and cardboard they work with. If I could find another ship site I'd switch out of principle.

Great staff, very helpful/courteous/friendly. They'll even pack your box for you if needed. Fun…read moreshirts, hats, specialty food items, etc for last minute gift ideas as well ;)

This UPS store is a great example of a well run business. The people are always ready to do what it…read moretakes to make sure the customer is taken care of. I've been a customer for several years and have never been disappointed.

A very kind group of employees, always happy to help us out, and get to know us. Couldn't be…read morehappier!

We came in to get something notarized and sent overnight. I dreaded the process because everything…read morethat used to be pretty ordinary seems difficult now: long lines, cranky staff, and a lot of "I don't know!" Well, that certainly wasn't the case today. We were fortunate enough to have Deidre take care of us! She was so nice, so knowledgeable, and so helpful. We were in and out of there in 20 minutes, and we knew that everything that she had said would be done, would be done. That rarely happens nowadays. UPS really knows how to hire good people and take care of its customers. It is a pleasure to write this review for her. UPS. You're doing great.

Adequate is the best description I can provide for their service. They accept your package for…read moreshipping without much fanfare or interaction which left me feeling less than appreciated. I've been to other UPS Stores that greet you warmly and thank you for your business...just not this location. Maybe I've been on days when they're short staffed which I know is no fun, so I'll keep trying.

I was in need of help with package shipping and tracking questions and Tara was very helpful,…read moreknowledgeable, friendly and provided me with everything I needed to know. I would definitely recommend this business.

We brought an iMac 27 down from a UPS store in VA to this shipper, because the cost of shipping it…read morefrom that store was so exorbitant that we couldn't even believe it. Ben from Goin' Postal not only worked with us to get the computer wrapped properly, but he gave us the best guidance on shipping it at a reasonable cost (and which also covered insurance for it). We were beyond pleased with his service and store, and we would highly recommend him and his very friendly staff for any of your shipping needs!